Excellent 8.2
Based on 145 reviews

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About The Prince Hakone Hotel


Ideal for fun and relaxation, The Prince Hakone Hotel is located in the Ashinoko area of Hakone. The excitement of the city center is only 23km away. This modern hotel is in the vicinity of popular city attractions such as Ashinoko Lake, Hakone En Golf Course, Ashinoko Onsen.

First-rate hotel services and facilities that define the Prince Hotels experience await you at the The Prince Hakone Hotel. While lodging at this wonderful property, guests can enjoy free Wi-Fi in all rooms, photocopying, convenience store, fax machine, fireplace.

Step into one of 134 inviting rooms and escape the stresses of the day with a wide range of amenities such as closet, complimentary tea, towels, clothes rack, slippers which can be found in some rooms. The hotel offers wonderful recreational facilities such as boats, sauna, hot spring bath, golf course (on site), spa to make your stay truly unforgettable. Enjoy unparalleled services and a truly prestigious address at the The Prince Hakone Hotel.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car power charging station
  • car park
  • shuttle service
  • bicycle rental

Fitness & recreation

  • sauna
  • spa
  • massage

Swimming & soaking

  • hot spring bath

Water sports

  • boats

Land sports

  • golf course (on site)

Food & beverage

  • convenience store
  • restaurant(s)
  • coffee shop
  • bar
  • vending machine


  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service

Guest services

  • postal service
  • luggage storage

On-site facilities

  • fireplace
  • wheelchair accessible
  • garden
  • elevator
  • library
  • shops
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • photocopying
  • fax machine
  • currency exchange

Languages Spoken

  • English
  • Japanese
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Guests with a tattoo may not be permitted to enter public bathing areas and other public facilities.

Child and extra bed policy
Infant 0-5 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 6-12 year(s) Must use an extra bed
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 2600 YEN
Check-In From: 03:00 PM
Check-Out Until: 11:00 AM
Distance from City Center: 23km
Internet Usage Fee: 0 YEN
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 3
Number of Restaurants: 2
Number of Rooms : 134
Reception Open Until: 12:00 AM
Room Voltage: 100
Year Hotel Built: 1978
Year Hotel Last Renovated: 2007
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Recent customer comments

Filter by traveler type

  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.3
  • Location 7.9
  • Room Comfort/Standard 8.9
  • Service 8.6
  • Value for Money 8.0
  • Food/Dining 7.0

Cheuk Y.
Hong Kong
July 27, 2016
Great hotel with a perfect lakeside setting
Excellent setting on the lakeside. Tranquil and refreshing. Tried both the Japanese and French restaurant and both were good. The only drawback for non-drivers is the relative lack of frequent public transport service. Once you miss the bus your only fallbacks are taxi or walking from Yama Hotel or Togendai.

Stephen N.
May 03, 2016
Grand Old Hotel
Much of the hotel looks like it is from a James Bond film in the 1970s or 1980s. In a good way! Big, solid, with huge windows and vista type views of the mountains. The view of Fuji is fantastic. The staff is gentle, helpful and kind. The grounds are beautiful. The linens are incredibly comfortable. The TV is brand new with narrow bezel. Hakone-en is a sort of resort village right next to the hotel. The cable car, aquarium, museum, swan boats and some shops and restaurants are also located there. Lots of places to walk and tons of fresh mountain lake air. You will likely find the restaurant dining to be a tad expensive. The minibar is actually very reasonably priced. The wifi is fast enough and well accessible. Spa is great! The free hotel shuttle to Odawara was greatly appreciated (and saves about JPY8,000 on a taxi) and very comfortable. My only downside was that the hotel doesn't stock plug adapters for standard north American 3 prong (including ground) to 2 prong Japan outlet (or 3 prong Singapore to 2 prong Japan, for that matter). The Kaede spa actually has US-style 3 prong wall outlets, although I didn't think it reasonable to ask if I could charge my laptop in the spa. Also if you are a picky traveller, you might say that the shower/bathroom could be updated but really, not a big deal. All in all a fantastic old-school hotel with great style and peacefulness. I will come back to Prince Hakone!!

Jieling T.
April 27, 2016
Very Nice Stay
The staff is very friendly. Room is big and very easy to find. great stay!

Micheline P.
March 24, 2016
difficult to find food, but nice view
The view very nice. But difficult to find food. I check in around 4pm. And they told me the Japanese and French rest already fulled. What i expect is going to Japan to eat Japaness food. They should add capacity of the rest, since they know everyone will eat there cause no other rest.

Eugene U.
November 19, 2015
Beautiful Property
The hotel grounds and strong wifi
Our stay was very good and peaceful. But it was very hard to get around past 4pm. Taxi from Moro Hakone was only Y1380 but it was hard to get past 4pm. A good samaritan saw was waving to a taxi and thankfully helped us by calling a cab on his mobile. This place would be perfect if you had a car. Other than this the onsen is perfect, privacy is there and the Hakone experience is trully provided.

Wakako S.
November 02, 2015
great location to enjoy Lake Ashi and Mt. Fuji
1) view from the room, 2) very pleasant staffs, 3) open-air hot spring bathroom
Mt. Fuji view and tranquility - simply a bliss. Staffs are very pleasant, not doing too much or too little.

Andre M.
United States
September 17, 2015
Beautiful Enchanted Place
Onsen, lake view with Mt. Fuji, and location

Kaitlin L.
United States
August 02, 2015
An amazing retreat from Tokyo
The location is stunning and feels secluded from the other lake resorts. The hot springs are therapeutic and the staff is very pleasant.
Our stay was restful and we felt very taken care of. The food is over priced but very high standards.

John A.
June 19, 2015
Heaven at Hakone
Scenery, location, hot springs
Excellent. Stayed overnight only the staff were excellent but the location, hot springs and day spa were better.

May 27, 2015