arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.6
Based on 140 reviews

Agoda Verified Reviews

Filter by traveler type
Excellent



based on 140 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.6
  • Location 9.2
  • Room Comfort/Standard 9.1
  • Service 8.9
  • Value for Money 8.2
  • Food/Dining 6.9

10 Claudine N.
Australia
March 22, 2016
Best Boutique Hotel
I have stayed in this hotel three times now and my stay has always been pleasant. Staff at reception is friendly. My feedback comments about the food menu re : banana fritters. You use to have the best in town in my opinion, since you changed the cook, the banana fritters with cheese is not tasty as he/she ( the cook) puts the kraft singles slice which taste like plastic, Previously the former cook use to grate cheese on the fried banana and drizzle with honey.

9.7 Jacqueline B.
Australia
March 06, 2016
Excellent hotel
Rooms, staff and location

9.6 Sharan G.
Malaysia
March 04, 2016
Great hotel
Love the room , location

8 dutton L.
United Kingdom
February 26, 2016
Ranee Suites
Helpful staff, location and interesting design
Staff at the hotel were incredible friendly and helpful. On arrival at the hotel I discovered that I had lost my bank card, the staff really went out of their way to help me contact my bank by phone and then by internet. Thanks to them I was able to relax and enjoy my stay in Kuching!

6.7 Lisa F.
Ireland
February 13, 2016
International vibe with nice design features
Chic design, tasty food, beautiful seafront room
Enjoyed chic feel. Sherry the receptionist was super friendly and helpful on arrival

8.4 HAFIZ K.
Malaysia
February 11, 2016
good
very good

9.2 Sham R.
Malaysia
February 03, 2016
Excellent
A Very nice place to staff with very friendly staff.

9.6 Yzara K.
Malaysia
February 02, 2016
Excellent stay
Stylish hotel in the heart of the city. Well located. Took a taxi to bako national park from the hotel which only took 30mins.

9.7 Chris W.
Indonesia
February 01, 2016
great small hotel!
location, service, hotel/room condition
We really enjoyed our stay!

7.3 Karl W.
United Kingdom
January 27, 2016
Lacks polish
Location, interior design, breakfast
The hotel is fantastically designed inside in a great location to explore Kuching. Rooms are modern and a good size. Unfortunately customer service is where it falls down, I have been living in Asia for over a year and I'm used to Malaysian customer service but this proved worse. First there were issues with WIFI, we booked an early breakfast which was forgotten, the room key did not open the room door first time, we had a power problem within the room each time we had to repeatedly ask for assistance, it seemed worse as staff handed over at the end of shift because messages did not seem to be relayed. Having said that breakfast was tasty and the staff were friendly the room was always cleaned to a high standard. A little polish and some customer service training this place would be a gem, I can see why it's so highly rated on trip advisor just a shame we had a poor experience.