Very good 8.0
Based on 22 reviews

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About The Reef Retreat Hotel

Description

A tropical romantic paradise in the Great Barrier Reef region of Australia, the 36 rooms and suites here are spacious and well-appointed. The rainforest look of the pool and grounds give an escape-from-reality feel to guests of this popular location. Just a bit from the beach and a short walk from the town center, guests can lounge by the picturesque sea by day and engage in world-class shopping and dining by night. The friendly staff can easily arrange trips to The Great Barrier Reef as well as top-notch golf at the nearby Paradise Palms Country Club. Escape to paradise by booking a stay at this resort that is surprisingly affordable as well.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park
  • Airport transfer
  • Rental car
  • Bicycle rental

Things to do, ways to relax

  • Hot tub
  • Swimming pool [outdoor]
  • Spa
  • Massage(s)
  • Tours
  • Garden

Dining, drinking, and snacking

  • grocery deliveries
  • BBQ facilities
  • Bar

Access, services, and conveniences

  • Check-in/check-out [express]
  • Luggage storage
  • Newspapers
  • Laundry service
  • Dry cleaning
  • Pets allowed
  • Safety deposit boxes
  • Smoking area

For the kids

  • Babysitting service
  • Family room

Working and staying connected

  • Photocopying
  • Fax machine

Languages spoken

  • English
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Policies

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-4 year(s) Must use an extra bed
  • Guests over 4 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 20 AUD
Check-In From: 1:00 PM
Check-Out Until: 10:00 AM
Distance from City Center: 22.0 km
Distance to Airport: 20.0 km
Non-Smoking Rooms / Floors: Yes
Number of Floors: 2
Number of Rooms : 36
Reception Open Until: 7:00 PM
Room Voltage: 240
Time to Airport (Minutes): 25
Year Hotel Built: 1997
Year Hotel Last Renovated: 2010
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Recent customer comments

Filter by traveler type
Very good



  • Cleanliness 8.5
  • Facilities 7.0
  • Location 8.7
  • Room Comfort/Standard 8.2
  • Service 8.3
  • Value for money 7.5
  • Food/Dining 6.7
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Shaun P.
Australia
July 18, 2016
Fantastic Location
Just a two minute walk from the beach. Excellent location, reasonable value and met my expectations.

Linh H.
United States
September 27, 2015
Great staff, terrible building
Great staff, reasonable cost, good location
Terribly thin walls. You hear everything and everyone. Poorly designed room layouts; toilet is literally one night stand away from the headboard in the single-spa rooms. Tiny parking spots, but street parking is plentiful. Bugs, a whole lot of them, but you are in the rainforest so it's expected.

Andrew G.
Australia
September 07, 2015
Suited my needs perfectly!!!
Location, flexibility of staff, Cleanliness.
The Reef Retreat Hotel was exactly what I needed while visiting Palm Cove for my friends wedding. It was a very central location with ease of access to all the facilities that Palm Cove has to offer.

Miranda T.
Australia
August 01, 2015
Relaxing stay
Great location, peaceful surorundings, comforable rooms
enjoyed the peaceful well kept surroundings. staff were helpful. location was convenient. Room was in good order and of a good standard. Recommend the place.

Taela C.
Australia
July 14, 2015
perfect couples getaway
the pool and spa at night time, the location and the spa suite
My partner and i recently stayed for 3 nights which is a superior spa suit. The feel of the hotel itself is very romantic and cosy, and it lives up to its name 'reef retreat', and even though its near the main strip it still feels very secluded. I read a lot of reviews after making my booking via agoda saying to request a spa suit on the 2nd floor, which unfortunately i ignored. This is the only downfall of our stay as where our room was right infront of the pool and the rooms are very open plan, so if we went to the toilet or had a shower we had to shut our curtian doors which was a disappointment as it woudve been nice to keep the natural light inside. (And at night you could see straight into our bathroom from the pool and spa) In saying this though there was little trees and stuff around the balcony so when you sat out there it still felt somewhat private (apart from the friendly passers by who say hi, which is quite nice) and calming as it felt like youre in a little rainforest. The room was very clean, however my only recommendation for the hotel if possible would be to get bigger/longer floor mats for the bathroom as when you had a shower (its a shower/spa bath) the water goes everywhere because there is no shower curtain or screen. I dont know if it would be possible cost wise to get some made specifically for these rooms to go the whole length of the spa tub?.Also another point for the bathroom is probably they need a ventilation fan, as even when we had the window in the bathroom open, after a hot shower the floor in the whole room (front door to back door) would be wet from the condensation. These rooms are ideal for couples as they are very open plan and there isnt any solid doors to the bathroom so it kind of makes it feel a little more intimate. Overall it was a very welcoming stay and we will be back for sure. 9/10 :))

Chelsea M.
Australia
July 07, 2015
Couples getaway
Room size, location & staff
Loved it. Great rooms with substantial living space. Not on the beach but only 5 seconds away (walking). Surrounded with beautiful tropical gardens

Kelly E.
Australia
April 11, 2015
Perfect location.
Balconies to the rooms, lovely pool, friendly staff
Had a great time swimming in the pool and relaxing in the lounge area. Easy walk to beach and restaurants. Staff very friendly and helpful with regards to tours and day trips

Kelly E.
Australia
April 11, 2015
Great location
Location to esplanade, bbq area, friendly staff
Thoroughly enjoyed our stay. Close to everything. It was quiet and peaceful. If you have an issue with stairs request a room on the ground. We booked a 2 bedroom apartment which was large and roomy, however the 37 stairs up to the room with 2 small children wasn't ideal and a long way up with a heavy suitcase. Will definately stay here again.

Julian P.
Thailand
December 31, 2014
December stay
Nice and pleasant.

Rebecca L.
Australia
June 26, 2013
Beautiful location and great hotel.
Nice quiet location, beautiful hotel and pool, out of Cairns but still close enough to enjoy everything.
This is a wonderful place to stay, especially for a nice quiet get away for 2. Palm Cove is out of Cairns enough to be quiet but still close enough to be convenient. The heated spa and pool were perfect and the gardens around the hotel were beautiful and natural. The staff are friendly and very helpful, even arranging reef trips and other activities if you need them to. We really enjoyed our trip and wouldn't hesitate to stay here again.



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