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Recent customer comments

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All reviews (1688)

Business travelers (449)

Couples (530)

Solo travelers (231)

Families with young children (238)

Families with older children (141)

Groups (99)

Excellent
8.4
based on 1688 reviews
Hotel Condition/Cleanliness
8.7
Facilities
7.9
Location
8.3
Room Comfort/Standard
8.8
Staff Performance
8.6
Value for Money
8.0
Food/Dining
8.1

8 Derek C.
Singapore
April 18, 2013
Excellent place for an executive staycation
Club lounge, Customer service, Exclusiveness

8.3 Humberto C.
Germany
April 09, 2013
Short city trip for sightseeing
Location, service, lobby area

7.7 DUNCAN U.
Australia
May 22, 2013
Comfort, class and good location
Location; relationship to shopping and transport
When we arrived we were cheerfully offered an upgrade so up we went to the "Executive floor" and the door person tried to open the door but no luck. Various people were called and we sat in the executive lounge for a while before being told "sorry" and taken down to our original room. When we queried the 'downgrade' we were told "Oh the room is just the same--just on a higher floor." Hmm. Other than that we had a pleasant day and the front door-opening staff were diligent and cheerful. We didn't eat there as we thought $40++ was excessive for breakfast when walking around to the Tanglin mall just behind the hotel had us eating a decent breakfast for 2 for less than $20 in total. The room and facilities were very good as one would expect for the price. Internet was excellent.

9 IRIS G.
Philippines
April 14, 2013
Elegant hotel with great service!
Courteous and warm staff, spacious and clean rooms
My kids and I love this hotel. The staff were courteous, assisting us in all our needs from check in to check out. The rooms were clean and I love the complimentary toiletries  L’Occitane  The complimentary internet provided extra convenience as well - from communicating with my husband back home to surfing the net for Singapore maps, MRT routes and bus stops – all without the extra cost! We loved the welcome snacks they prepared inside our room! Gingerbread cookies, bucket of popcorn, strawberry milk and sparkling juices! My kids were delighted! They were so surprised when we arrived at our room after a long day of sightseeing. Orchard Road was walking distance as well. For some it was a 5-minute walk but with three kids in tow, it felt like a 10-15 minute walk! But it was sure well worth the adventure so my kids didn’t mind at all. We took the MRT stationed at ION – which was supposedly the nearest station. For emergency stuff, Tanglin Mall/Place was just beside the hotel. They had a grocery and pharmacy. The shops there were more of specialty shop though – I thought they were kind of pricey and not much to see and buy. So many good memories. My kids and I will definitely stay in this hotel when we visit Singapore again. The way my kids are raving about the place, I guess it won’t be long…

7.7 Reza A.
Indonesia
April 15, 2013
Comfy and fuzz free
Location, Rooms,service

9.7 Lim S.
South Korea
April 16, 2013
High standard 5 star hotel in the heart of Orchard
Shopping, Service, Clean, Location

9.7 Polapat L.
Thailand
May 15, 2013
Hotel with a great location
Superb rooms, great staff, accessible location

5.7 Thiam T.
Malaysia
April 20, 2013
Rooms seemed a little run down Needs upgrading
Clean and nothing else much

8 Jenny T.
Indonesia
April 13, 2013
It's a reasonably good hotel
comfortable bed, accommodating staff, clean room

10 Bernd S.
Austria
April 05, 2013
Wonderful hotel with nice staff
staff, room and pool
Great room, free Internet for two devices, nice pool, great staff