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The Regent Singapore - A Four Seasons Hotel

One Cuscaden Road , Orchard, Singapore 249715 (Show on map)

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Area: Orchard Number of Rooms: 440
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
1463 reviews

Value for Money
8.0
Location
8.2
Staff Performance
8.6
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.7
Food/Dining
8.0
All reviews (1463)
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Louis D. Business travelers Indonesia, September 24, 2012
Old hotel but well maintained and big rooms

Friendly staffs. Good quality amenities.
8
Service was great. All staffs are friendly and helpful. Pretty upset with the Breakfast. With the high price charged, hotel should provide more and better choices of food.
Louis D. Groups Indonesia, September 22, 2012
Old hotel but well maintained and big rooms

Friendly staffs. Good quality amenities.
8.3
Service was great. All staffs are friendly and helpful. Pretty upset with the Breakfast. With the high price charged, hotel should provide more and better choices of food
Louis D. Groups Indonesia, September 22, 2012
Old hotel but well maintained and big rooms

Friendly staffs. Good quality amenities.
8.3
Service was great. All staffs are friendly and helpful. Pretty upset with the Breakfast. With the high price charged, hotel should provide more and better choices of food
Leonard F. Business travelers Malaysia, September 22, 2012
Central Location

Concierge at the Regent was excellent
7.7
I had a wrong start on my arrival at the airport. Waited for the limo instead of the limo waiting for the guest at the airport after a long 14 hour flight and a lay over of 6 hours. Was dropped off at the wrong hotel which was the Four Seasons Hotel. The reception staff at the Four Seasons had the audacity to suggest that I take a taxi to the Regent. After a bit of debate amongst themselves they summoned the same limo to send me to the Regent. I must give my highest commendation to two staff namely the chief concierge and his staff for making the wrongs right in my stay at the Regent. Most of the staff here will need more training in their PR skills. With a pool of foreign and local staff mainly foreign, the hotel needs to take my constructive feedback seriously as there are many holes in the service aspects which can be improved. The doormen were very helpful and professional. Service staff in the restaurants especially the Basillico are not truly customer oriented and perhaps require more training and didnt meet my expectation of quality of service. Service staff here needs more training. The chief concierge was the key person who was most knowledgeable and better prepared in looking after guests and he and his staff Lynn were on hand to address most of my feedback and complaints which were fixed up pretty well. As for the rest of the staff especially reception and reservations personnel need to understand a client's needs and expectation when corresponding with them. In this instance they failed tremendously. Most of my comments are reserved and have been forwarded to whom I believe will provide and improve a better level of service expectations in my next stay at the Regent Singapore.
Louis D. Groups Indonesia, September 20, 2012
Old hotel but well maintained and big rooms

Friendly staffs. Good quality amenities.
8.3
Service was great. All staffs are friendly and helpful. Pretty upset with the Breakfast. With the high price charged, hotel should provide more and better choices of food.
Johannes M. Business travelers South Africa, September 19, 2012
Lovely setting - excellent staff

Staff, rooms, service levels
9.7
loved the stay at regent. will keep on returning here. good size rooms. short walk to the closest mrt station and close to orchard road shopping centres. the staff at the executive lounge went out of their way to ensure my stay was superb. quality of the food served at basalico restaurant was exceptional - as usual - fine italian fare. love the quite elegance of the hotel, just off the hustle and bustle of life that is singapore. also - always had taxi's available - a problem i encountered at another hotel on a previous trip.
Nurhaszirah H. Groups Singapore, September 16, 2012
Huge room and great location

Accessible
9
Had a good stay at the hotel. Huge room and great amenities.
Louis D. Groups Indonesia, September 16, 2012
Old hotel but well maintained and big rooms

Friendly staffs. Good quality amenities.
8
Service was great. All staffs are friendly and helpful. Pretty upset with the Breakfast. With the high price charged, hotel should provide more and better choices of food.
Louis D. Groups Indonesia, September 14, 2012
Old Hotel but Well maintained

Very Helpfull Staff. Walking distance to Orchard Rd and Gleneagle Hospital
8.3
Staying at Regent is overally great. Great amd helpfull staff. Hopefully they can upgrade the breakfast buffet with more choices.
Louis D. Groups Indonesia, September 14, 2012
Old Hotel but well maintaned and big room

Friendly and helpfull staffs and nice amenities
8.3
Service was great and all staffs are very friendly and helpful. Standard room is big. The missing feel from this hotel is just the Breakfast. With the high price being set, Hope they will throw more variaties.

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Customer Reviews - The Regent Singapore - A Four Seasons Hotel, Singapore

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