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Customers like this hotel for:
    Nearest transport:
  • Nishi Umeda Subway Station (0.3 Km / 4 min walk)
    Area recommended for:
  • shopping
  • sightseeing
  • restaurants
    Distance to airport:
  • Osaka International Airport (11.2 Km)
  • Kansai International Airport (37.1 Km)
    Customer comments:
  • "Comfy and clean rooms", "Friendly English speaking staff", "Good location for shopping and dining"
    Top nearby attractions:
  • A'cross Travellers Bureau (0.3 Km / 4 min walk)
  • Umeda Sky Building (0.4 Km / 5 min walk)
  • Hankyu Department Store (0.8 Km / 10 min walk)
  • The Floating Garden Observatory (0.8 Km / 10 min walk)

Note: Distances are measured as a straight line.

The Ritz-Carlton, Osaka

2-5-25 Umeda Kita-ku, Umeda, Osaka, Japan 530-0001 (Show on map)

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"1. very comfortable mattressand quilt covers.well controled..."

WONG, Singapore November 13, 2015
The Ritz-Carlton, Osaka

Features of The Ritz-Carlton, Osaka

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • bar
  • bicycle rental
  • business center
  • coffee shop
  • concierge
  • currency exchange
  • daily housekeeping
  • dry cleaning
  • elevator
  • executive floor
  • express check-in/check-out
  • facilities for disabled guests
  • gift/souvenir shop
  • laundry service
  • luggage storage
  • meeting facilities
  • newspapers
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shops
  • smoking area
  • ticket service

Sports and Recreation

  • fitness center
  • hot tub
  • indoor pool
  • massage
  • sauna
  • spa
  • steamroom


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • valet parking

Languages Spoken

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean

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Hotel Description
Renowned within the hospitality industry for capturing the true essence of opulence, this superb...see more Renowned within the hospitality industry for capturing the true essence of opulence, this superb hotel does not compromise when it comes to providing luxury. The mesmerizing interior, comprised of elegance and serenity, is carried throughout the hotel from the lobby to the guestrooms. Conveniently situated in the hub of Osaka, just moments from the railway station, The Ritz-Carlton, Osaka resides amongst up-scale bars and restaurants. The hotel also features in-house dining facilities that are popular with both tourists and locals and serves 5-star cuisines. The 24-hour business center is a definite asset to a hotel that welcomes both up-scale vacationers and business travelers. The Ritz-Carlton, Osaka can be easily booked with our secure online booking form. Simply enter your dates and click to proceed.
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Food, drink and entertainment

Recent customer comments

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All reviews (125)

Business travelers (24)

Couples (39)

Solo travelers (23)

Families with young children (21)

Families with older children (12)

Groups (6)

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (125)
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Jeffrey L. Groups
Indonesia, November 23, 2015
Worst Ritz Carlton hotel I've ever stayed in.

Location, Food, Cleanliness
Terrible stay. Will not return to this hotel again. Ritz Carlton always live up to the expectation when it comes to service, but not Ritz Carlton Osaka. We're a group of 7 pax, with 4 reservations. During check in, they couldn't find 1 of the reservation. I gave them booking voucher from Agoda, but they said they need to check first. So 1 guest must wait. It took them almost 2 hours to sort the problem out, and for the inconvenience they don't even offering complementaries/upgrade. When I politely asked for room upgrade for the inconvenience, they upgraded us to corner room, but NEVER told us it was a SMOKING ROOM! Turns out 2 of 4 rooms is a smoking room! Since we all already so tired, we decided not to make a big deal out of it. So if u make a booking in this hotel, if u want a non-smoking room, make sure u asked since they will not ask. Another bad experience for me happened in the club lounge. Me and my colleague forgot to change our bedroom slippers when we visited the club lounge. The employees are welcoming us and guide us to empty tables in the lounge. When we just took 1 glass of wine and 1 glass of coke, and sit on the table, one waitress came to us, claimed he was sent by the manager that slippers are not allowed and according to him some guests are complaining. We understood and immediately realized that we are wrong. I said OK we will go back to our room and have a rest, "but can we finish our drink?" I asked. He said yes. Within ONE MINUTE, he came again! With really IMPOLITE and RUDE attitude again asked us to leave the lounge. We told him we agree to leave the lounge, but u must understand that your colleague didnt remind us about the slippers when she guided us to the table, he just smiled bitterly and repeatedly said the manager sent him and asked us to leave. With RUDE sentences. And last but not least, u must pay when using sauna facilities. But it's a hotel policy, I don't mind paying, just make sure u aware when u make booking at this
WONG S. Families with young children
Singapore, November 14, 2015
Japanese Suite in Osaka Ritz Carlton

1. very comfortable mattressand quilt covers.well controled air flow and humidity. 2. pyjamas.3.helpful and efficient staffs
Petch A. Business travelers
Thailand, November 09, 2015
Luxury hotel with great concierge

Service, gym, comfort
I had a very pleasant stay at the Ritz-Carlton Osaka. Concierge (Ms.Iwasaki) offered great help. Very nice gym with so many equipment. The manager (Mr.Ogawa) provided personalized service.
Edward H. Solo travelers
United Kingdom, October 26, 2015
Great room but....

Bedroom product, bathroom and club lounge,
Bedroom was great but even as a resident I couldn't get a spa booking and the only bar was unavailable as they'd sold it for a private event.
TSZ F. Families with older children
Hong Kong, October 19, 2015
Very comfort

Remain high standard as a five-star hotel
7-minute walk to osaka station. A little far for people carrying large suitcases. Very comfort bed.
King C. Families with young children
Hong Kong, July 20, 2015
5-star hotel and first class service

Food in the hotel is delicious, Location is excellent, service is very heart touching
Everything in Ritz-Carlton is excellent. Every member in my family satisfies the service, food, facility in the hotel. The most appreciate item is we can enjoy a high degree of privacy. No one will disturb you when you need to rest. it is really suitable to a family visit. We must stay in Ritz-Carlton again in next visit.
Tuan T. Families with young children
Singapore, October 25, 2015
Superb facilities and service

Great service, good facilities, great comfort
Manuel F. Families with older children
Philippines, June 24, 2015
Carlton Ritz

Superb service, good location, and nice amenities
Yun J. Couples
China, October 02, 2015
Good experience

Environment, service and location
Fantastic environment!
WILBERT T. Families with young children
Philippines, May 22, 2015
Luxury Hotel with exceptional service

nice spacious room with good friendly well trained staffs

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