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2015
Excellent 8.8
Based on 211 reviews

Recent customer comments

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Excellent



based on 211 reviews
  • Cleanliness 9.3
  • Facilities 8.7
  • Location 9.6
  • Room Comfort/Standard 8.9
  • Service 8.9
  • Value for money 8.2
  • Food/Dining 8.0
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Ben E. from Australia
Business travelers
Stayed 11 nights in April 2016
Great hotel, but not as grand as it appears
Hotel was good, but... - I paid for an upgraded suite with a city view. I looked directly into the building across the road with absolutely no sight of the city available at all. - Bed was a little hard. Also, being two singles pushed up against each other meant there was a hard, rigid line running down the middle. - Even with two heads, the shower was horrible. The fixed shower head on the roof either just poured like a tap, or had a handful of needle streams. The movable hand showered head was affixed at waist high, making it near useless to use without removing it. Shower was also tiny. I could place my wrists by my sides, with my palms parallel to the ground and touch both sides of the shower. - The atmosphere felt hollow. I rarely saw anybody, except for the influx of people at meal time, many of whom were only visiting for that (nice but overpriced) meal. - Staff were cordial, but not overly friendly. But honestly, for the price I paid I think it was a great hotel. Fantastic position, clean, safe and comfortable.
Reviewed April 17, 2016

Shan E. from United Kingdom
Couples
Stayed one night in April 2016
Great hotel
Excellent service
Reviewed April 13, 2016

molin S. from Taiwan
Solo travelers
Stayed one night in August 2015
Cleaning is very poor, very bad service
Cleaning is very poor, very bad service
Reviewed April 10, 2016

molin S. from Taiwan
Solo travelers
Stayed 6 nights in April 2016
Cleaning is very poor, very bad service
Cleaning is very poor, very bad service
Reviewed April 10, 2016

molin S. from Taiwan
Solo travelers
Stayed 6 nights in April 2016
Cleaning is very poor, very bad service
Cleaning is very poor, very bad service
Reviewed April 10, 2016

Mark K. from United States
Business travelers
Stayed 3 nights in March 2016
March 2016
Beds were very comfortable, Showers were good and location
My stay was very nice. The breakfast food was good, but they could change up the selection during the week so you are not having the same thing each day of your stay.
Reviewed March 21, 2016

Marlene W. from United Kingdom
Couples
Stayed one night in March 2016
central location
location
very good
Reviewed March 17, 2016

atira I. from Malaysia
Couples
Stayed 5 nights in February 2016
Must choose this hotel
Wonderful, Amazing View, Beautiful smell, Perfect Location
I love this hotel so much. Perfect location in the centre, amazing view.. fantastic services.. They upgraded our room to the river view and surprised us with dessert on the table as a welcome treat. The thing makes me couldn't forget about this hotel is their beautiful smell in lobby area. Don't forget to enjoy the park behind the hotel, their restaurant and also the foods 😊👍
Reviewed March 06, 2016

Timothy M. from United States
Families with older children
Stayed 7 nights in February 2016
Very Nice Stay with an Excellent Staff
We had great time with our family of 8.
Reviewed February 24, 2016

George M. from India
Solo travelers
Stayed 2 nights in February 2016
Historic hotel in a stunning location
Location, Classy Decor, Terrific Breakfast
Reviewed February 21, 2016