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Recent customer comments

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Very good



based on 7155 reviews
  • Cleanliness 8.0
  • Facilities 7.8
  • Location 8.8
  • Room Comfort/Standard 7.9
  • Service 7.8
  • Value for money 7.5
  • Food/Dining 7.2
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Soh J.
Singapore
May 22, 2012
Do not recommend!
None
This is my 3rd stay at this hotel. The previous stays were 2 years back and the rooms were newly renovated then. I already knew distance between hotel to the nearest MTR station (Tsim Sha Tsui) is about 15mins by foot so the inconvenient location wasn't a huge deal to me. I checked in at 3pm on a Tuesday afternoon. Frontdesk told me my rooms (free upgrade to premier plus) were on the 23rd floor. There isn't any elevator on the 23rd so I am expected to take the elevator to the 22nd floor and walk up the stairs to 23rd. I was immediately turned off by the idea of lugging my 15kg luggage up the stairs, not to mention I also have a knee injury and I was travelling with my mum who is in her 50s. I rejected the rooms citing the above reasons, frontdesk insisted it's a really short flight of stairs. I was furious. Finally they gave me a room on the 22nd floor (my mum's room on the 21st was not ready yet). I went to the 22nd floor and realize the "short" flight of stairs is actually not short at all. Room was small, old and had a bad smell. Toilet was clean but lighting was really bad. It looked more like a motel. Long story - in the end my mum's room supposedly on the 21st was later changed to 15th (apparently earlier frontdesk staff didn't get a room on the 21st). I had an argument with the frontdesk staff, got 2 newly renovated rooms. Renovation works for the other rooms started at 9am the next day. Not a good place for holidays or business trips.

Yuet L.
Singapore
May 21, 2012
Great location, Reasonable Price
Great location
Location is great. Price is reasonable. Had a pleasant stay in this hotel. The only bad point is that the towels are not entirely clean. Saw strand of long hair on the fresh towel. I have short hair.

Yuet L.
Singapore
May 21, 2012
Steps away from ferry terminal
Great location if you are planning to go Macau, Zhuhai or some other parts of china
had a pleasant stay in this hotel. lots of shopping malls and shops nearby. easily accessible to the neighbouring countries/cities by ferry.

Bayanjargal B.
Mongolia
May 21, 2012
Good location and easy go to shopping
Convenient location in Tsim Sha Tsui
room size is ok. good location and great for shopping visitor.

Adoncia L.
Singapore
May 21, 2012
Nice Hotel BUT very humid
Nice and cosy room
The room is nice and cosy. And it's very convenient if you are coming from Macau. However, renovation was going on in the hotel and the room was very humid. You will have to leave the air-con on for 24 hours. However, you will still feel the bed and sofa very humid (like wet wet feeling) as the room was left without air-con for quite some time.

Li W.
Singapore
May 20, 2012
Great location but small rooms
convenient
hotel staffs are very helpful and location is fantastic

Somphop S.
Thailand
May 19, 2012
Good location and easy to go for food or shopping.
in the middle of the town.
It is a good hotel for Kowloon because you can walk just 5 mins and you can have a nice Chinese restaurant and its not far for Nathan St. The best convenient hotel om this street.

Ray A.
Philippines
May 18, 2012
Great location and with very helpful staff
very good location. effecient staff service
check-in and check-out was fast. staff was very helpful. perfect location with nearby malls and ferry terminal.

Kok T.
Singapore
May 18, 2012
valued for money stay at a 4 star hotel!
friendly staff and newly renovated room
free wifi in hotel room for those who are tech savvy. valued for money, friendly staff and newly renovated premium room. what more can you ask for? the hotel is close to two mtr stations. austin mtr station(10min walk) to go to disneyland. tst mtr(15min walk) to the central area(the peak and ocean park) and other night markets.

Yeo S.
Malaysia
May 18, 2012
Great service and room
Spacious room, good location
This is A very nice clean and spacious room. They have Good service as they will greet you whenever they see you on lobby each of the day anytime of a day. The hotel Location near to MTR and fast to all location. should recommed to all friends and relative. Reasonable price with this four star hotel