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The Royal Pacific Hotel and Towers

China Hong Kong City, 33 Canton Road, Tsim Sha Tsui, Hong Kong (Show on map)

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The Royal Pacific Hotel and Towers Hong Kong - Lobby The Royal Pacific Hotel and Towers Hong Kong - Towers Wing Reception The Royal Pacific Hotel and Towers Hong Kong - Hotel Wing Reception The Royal Pacific Hotel and Towers Hong Kong - Pacific Grand Room The Royal Pacific Hotel and Towers Hong Kong - Deluxe Harbour View Room The Royal Pacific Hotel and Towers Hong Kong - Premier Plus Room The Royal Pacific Hotel and Towers Hong Kong - Bathroom of Deluxe Harbour View Room The Royal Pacific Hotel and Towers Hong Kong - Premier Plus Room The Royal Pacific Hotel and Towers Hong Kong - Premier Room The Royal Pacific Hotel and Towers Hong Kong - Premier Room The Royal Pacific Hotel and Towers Hong Kong - Towers Harbour Suite The Royal Pacific Hotel and Towers Hong Kong - Business Centre and Lounge The Royal Pacific Hotel and Towers Hong Kong - 24-hour gym The Royal Pacific Hotel and Towers Hong Kong - 24-hour gym The Royal Pacific Hotel and Towers Hong Kong - Pierside Bar & Restaurant The Royal Pacific Hotel and Towers Hong Kong - Pierside Bar
The Royal Pacific Hotel and Towers Hong Kong - Satay Inn The Royal Pacific Hotel and Towers Hong Kong - Cafe on the PARK The Royal Pacific Hotel and Towers Hong Kong - Cafe on the PARK The Royal Pacific Hotel and Towers Hong Kong - PARK Deli The Royal Pacific Hotel and Towers Hong Kong - Pacific Room The Royal Pacific Hotel and Towers Hong Kong - Imperial Room The Royal Pacific Hotel and Towers Hong Kong - Pacific Room The Royal Pacific Hotel and Towers Hong Kong - Pacific Room
Area: Tsim Sha Tsui Number of Rooms: 673

Recent customer reviews

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Very good

7.8

based on
6954 reviews

3746 reviews in English

Value for Money
7.5
Location
8.8
Staff Performance
7.7
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.9
Food/Dining
7.2
All reviews (6954)
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Ting T. Groups Hong Kong, December 24, 2015
Comfortable room but bad service

Tidy, comfortable
5.7
The room is good, very tidy and comfortable. However, the customer service is unexpectedly bad. Used 10 mins for check in while the staff didn't provide correct information. I just stayed one night but he replied me is two nights. He didn't check the record clearly. Also didn't tell me any basic information about the hotel then just gave me the room card. For the check out process was even worse, the staff asked me to wait, over 10 mins still have no reply and she is completely forgot I was there waiting for her reply. Until I asked her again, she noticed that need some follow up action so she called her colleagues. But after the phone call she just simply replied " still need some time" to me then keep serving other customers. I was so angry to ask her why her colleagues next to her can finish check out process within 2 mins but I have to wait for long time, she just ignored me and say "wait" then served other customers. She is so rude that no positioning skill if I really need to wait and no follow up action for my check out. Finally a manager next to her heard my complaint that immediately follow my cases. The whole process used me nearly 20 mins,, I really cannot understand such a famous hotel in Hong Kong will provide this kind of customer service that really disappointed me,
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Florence W. Business travelers China, December 19, 2015
Reasonable price in terms of services in TST hotel

Convenient location, reasonable price and good staff manner
8
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Rugee S. Solo travelers Thailand, December 18, 2015
superb stay in Hong Kong

Location / good hospitality / value for money
8.3
wonderful
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Foo H. Families with older children Singapore, December 17, 2015
Good location and near to shopping centres

Clean room, friendly and helpful staff.
8.7
Good housekeeping except for bathtub was small size type.
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Patrick C. Business travelers Hong Kong, December 16, 2015
good hotel

good location good services price fair
9.3
satisfied
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David L. Families with young children Malaysia, December 16, 2015
Good and convenient place

Clean, good business magazines in the room
8.7
Great
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Wong B. Couples Malaysia, December 16, 2015
Assessment

Location cleaniness wifi
7.3
Good . .convenient for shopping and accessible to mtr stations
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Sai X. Business travelers China, December 15, 2015
perfect

no
10
perfect
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Sai X. Business travelers China, December 15, 2015
perfect

no
10
perfect
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Sherry L. Couples Philippines, December 15, 2015
nice & clean hotel. great location!

location. convenience. cleanliness
9.7
very happy with our stay for 3nights. overall, highly recommended! will stay here again😉
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The Royal Pacific Hotel and Towers Hong Kong - Hotel ExteriorThe Royal Pacific Hotel and Towers Hong Kong - LobbyThe Royal Pacific Hotel and Towers Hong Kong - Towers Wing ReceptionThe Royal Pacific Hotel and Towers Hong Kong - Hotel Wing ReceptionThe Royal Pacific Hotel and Towers Hong Kong - Pacific Grand RoomThe Royal Pacific Hotel and Towers Hong Kong - Deluxe Harbour View RoomThe Royal Pacific Hotel and Towers Hong Kong - Premier Plus RoomThe Royal Pacific Hotel and Towers Hong Kong - Bathroom of Deluxe Harbour View RoomThe Royal Pacific Hotel and Towers Hong Kong - Premier Plus RoomThe Royal Pacific Hotel and Towers Hong Kong - Premier RoomThe Royal Pacific Hotel and Towers Hong Kong - Premier RoomThe Royal Pacific Hotel and Towers Hong Kong - Towers Harbour SuiteThe Royal Pacific Hotel and Towers Hong Kong - Business Centre and LoungeThe Royal Pacific Hotel and Towers Hong Kong - 24-hour gymThe Royal Pacific Hotel and Towers Hong Kong - 24-hour gymThe Royal Pacific Hotel and Towers Hong Kong - Pierside Bar & RestaurantThe Royal Pacific Hotel and Towers Hong Kong - Pierside BarThe Royal Pacific Hotel and Towers Hong Kong - Satay InnThe Royal Pacific Hotel and Towers Hong Kong - Cafe on the PARKThe Royal Pacific Hotel and Towers Hong Kong - Cafe on the PARKThe Royal Pacific Hotel and Towers Hong Kong - PARK DeliThe Royal Pacific Hotel and Towers Hong Kong - Pacific RoomThe Royal Pacific Hotel and Towers Hong Kong - Imperial RoomThe Royal Pacific Hotel and Towers Hong Kong - Pacific RoomThe Royal Pacific Hotel and Towers Hong Kong - Pacific Room


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