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The Royal Paradise Hotel & Spa

135/23 Rat-U-Thit Road, Patong, Phuket, Thailand (Show on map)

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Area: Patong Number of Rooms: 350

Recent customer reviews

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Very Good

7.7

based on
3527 reviews

Value for Money
7.7
Location
8.4
Staff Performance
7.6
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.5
Food/Dining
7.3
All reviews (3527)
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Meng H. Families with older children Singapore, November 27, 2013
Great hotel,but poor service

Near to shopping mall,street food,beach
7.3
Great hotel,but their room service is very poor must call at least 3 times then they will come!
Lily O. Couples Singapore, November 24, 2013
pleasant

centrally located, shopping area, close to beach
6
The stay at The Royal Paradise Hotel & Spa was pleasant. The hotel lobby wasn't impressive & dim.
Yin S. Families with young children Malaysia, November 23, 2013
Great Location, Clean and Comfortable Room

Friendly and helpful staff. Hotel located at the strategy location, just a few minutes walk to Night Market. Its also not far form Patong beach. Free transportation to beach provided.
8.3
Kin F. Solo travelers Philippines, November 21, 2013
Not relaxing

Location,spa,cannot think of the third one.
6.3
The stay was a terrible one,due to the hot water shower problem. First night want to have a relaxing bath,at first it took a long time, to have the hot water,when the hot water came,the color of the water is in dark brown,I let it run for a while, still the same shade. Phone the front desk,tell them the water come out in brown color, ask them to come and have a look,they immediate say, is it the hot water,so I think it happen before, they say will ask someone to have a look. 30minute after,no one show up, phone agin the front desk,they say they fixed the problem,just wait another 30minute before using it. After 30minute turn on the shower, still the same,give up calling,took a cold shower. The next morning,water became lighter shade,but still colored water,for my entire stay took cold water shower,luckily is only 3night. The staffs at the door is courteous,even thought stand in front or at the other side of the door, they don't even open the door for you. The food at the coconut buffet restaurant are terrible. The so call int,l buffet, nothing is authentic,except for a few Thai food. When checking out, the staffed even didn't know, there are 20per cent discount on food,when u dine on a certain day,inspire the ads are all over in and outside of the elevator. Even have to show them where to look at.it took them more than 20minute to sord out the billing with the restaurant. No wifi in room,just at the lobby and the 2nd floor. This is a very old hotel, but renovation is going on,the room is newly painted,toilet fixture are all new. Transportation to the airport,to book at the hotel is very costly,nearly us$30. But there are plenty travel agent outside that charge only us$6.00.
Alan P. Couples United Kingdom, November 21, 2013
good quality hotel

staff are excellent, good facilities, good location
8
have been before to this hotel, very warm welcome and good customer service. has good swimming pools and fitness spas. good choice of buffet meals in both breakfast and dinner buffet. good location, convenient for shops and night life.
Ks L. Couples Malaysia, November 20, 2013
Comfort stay in strategic location and high tower

Swimming pool, good breakfast, very near to Jungceylon shopping mall, Soi Bangla street and Patong Beach
6.3
The Royal Superior room that i booked was unavailable but the friendly customer service gave us free upgrade to bigger and comfort deluxe suite and provide welcome drinks at lobby lounge where the atmosphere is great. Hotel building is now in repainting and 4th floor swimming pool under construction as well. But ground floor bigger pool is still attractive & accessible. FREE WiFi / Internet Access ONLY at hotel lobby, not open for Guest rooms at this moment. The room is clean but design is a bit classic and toilet floor looks old. Water Heater problem during my stay and takes very long hours to repair without notification/update to the guests. Breakfast is good but their menu should improve and must change every morning. Airport transfer by Taxi service can order at tour agent booth in front the hotel lobby with flat rate $800Baht. Spa, sauna & massage rates at hotel seems very expensive but u can easily get the nice and cheaper one at nearby shop lots. That is strategic location, just a walking distance to Jungceylon shopping mall, Soi Bangla street and Patong beach. Also very closed to many seafood restaurants, food stalls, pubs and bistro.
Steven K. Families with older children Australia, November 17, 2013
Tired and Dated

Pool, Location,
6.3
This was our 4th stay at the Royal Paradise in the last 5 years, and unfortunately it will be our last. We have noticed a gradual decline in the hotel since our first stay, the outside of the hotel was being painted when we stayed and that was badly needed, the inside now needs to be done. The inside is looking very dated when you consider the other new hotels being built in Patong. The variety available at breakfast has declined over the past 5 years, it has about half the food available as when we first stayed here. (the toaster has been fixed!) The location to Bangla Rd is good, and I would recommend a high floor in the tower to avoid the noise of the nearby night clubs. The attendants around the pool seem more concerned with the amount of towels you take than serving in the pool bar. They officiate the handing out of pool towels like prison guards handing out rations! Not something you want to experience on your holiday. There is no way this hotel can be considered 4 star, it is 2.5 to 3 star at best. We paid just under $100AUD per night, and in Patong this is overpriced. Whilst we were in Patong we had a look at a couple of other hotels at around the same price and we will definitely stay elsewhere next time. Really the future for the Royal Paradise is either a major upgrade to retain it’s so called 4 star rating or drop their prices to match other 2.5 to 3 star hotels.
Neo V. Solo travelers Singapore, November 15, 2013
Royal paradise

Clean, big room, friendly stuff, centrally located
9
It's was overall a good experience. Safe as it was located near some club street always pupils around even late night. The pool is nice too
Chin T. Groups Singapore, November 10, 2013
Just a regular hotel.

Good breakfast. Close to my regular massage place. Just off the main road, so its not that noisy
6
I have stayed here several times before, mainly because it's near the massage place we go to. Happy Life Massage is good and value for money.
Suhana H. Groups Malaysia, November 8, 2013
It was outstanding except the room service!

Comfortable and cozy room, nice swimming pool, easy access to the main attractions in Patong area
7.7
Clean and comfortable room and the hotel was centrally located in Patong area. We enjoyed our stay except for the treats given by few impolite staffs. The room cleaning service was bad and one of the cleaning staff is really rude. There's one day, that they didn't cleaned up our room though we have put up the "make up room" sign from the afternoon 12:30pm till we came back around 11pm at night.

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Customer Reviews - The Royal Paradise Hotel & Spa, Phuket

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