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The Royal Paradise Hotel & Spa

135/23 Rat-U-Thit Road, Patong, Phuket, Thailand (Show on map)

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Area: Patong Number of Rooms: 350

Recent customer reviews

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Very Good

7.6

from 688 reviews

Value for Money
7.6
Location
8.3
Staff Performance
7.5
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.5
Food/Dining
7.1
Solo travelers (688)
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Adrian A. Solo travelers Malaysia, July 15, 2015
Good one night stay.

Location, Pool, Room
9.3
I stayed at The Royal Paradise Hotel for one night in July. I booked this room on the same day of my check in as I decided at the very last minute that I wanted to extend another night in Phuket. For a last minute booking, I was extremely happy with the price I paid for. Detailed review of my one night stay; 1. Check In Make staff that handled my check in was pleasant and handled my check in very well, fast and efficient. Asked him if I could get a room on the higher floors and he immediately changed my room to Room 2203. Guests are also given a welcome drink voucher where it can be redeemed at the fountain lounge in the main lobby. Was given a glass of fresh mango juice. 2. Room (Room 2203 - Superior Room) The room was great for what I paid for. Room size was perfectly sized. It wasn't huge but wasn't small as well. I liked the room very much but the only downside is that it looks a little dated and slightly old. But I would definitely stay there again. And the view from the 22nd floor is beautiful. You have a partial sea view, views of the Royal wing and the pool and most of Phuket. 3. Location. I would say the hotel stands out for its great location. It is literally in the middle of Patong. It is also the tallest building in all of Patong so there's no way to miss this tall yellow building. It is located in Paradise complex and is minutes from almost everywhere. There are restaurants and shops all around the hotel. They even have an ATM at the entrance of the hotel. 5* for location. 4. Staffs Staffs are mostly very friendly and caring. While walking on the street, a staff that recognized me was very nice to greet me, say hello and asked where I was going to make sure I wasn't gonna get lost. It was a very sweet gesture. Bellboy that sent me into my room was also very friendly and made sure I was comfortable in my room. My only negative part of the entire stay was one issue; Took me really long to bring in my friend when it was a room for 2.
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Evelyn S. Solo travelers Australia, July 3, 2015
No free wifi

Pool pool and pool
4.7
Really not happy with the service I received on check out. My bag weighed 40kg and no one was around to help me carry on check out. When we rang to ask for help the man at reception said 'no!' Rudely and hung up. Because we had to take things ourselves it took us 15 minutes to get downstairs. The royal wing had a ramp that was so steep that when I tried to get my bag down it, I almost injured myself. Was very difficult and dangerous. Because it took so long to get downstairs with no help we had to leave in a hurry to catch our flight. But the man at reception stopped our cab from leaving to check that the room was ok despite us saying we were in a rush and that he had my credit card details if anything was missing. It then took another 10-15 mins for housekeeping to check the room before we were allowed to leave (nothing was missing like we said). We only just made our flight. Furthermore, wifi was only free in the lobby and if you paid for wifi it only worked in the room. It cut out and was only accessible on one device at a time and you had to sign in many times a day which was an issue for me as I needed to use two devices and needed reliable internet for business. You couldn't even use it at the pool! Cut out as soon as you stood out the door! The pool is wonderful and the room comfortable but if you require anything other than that don't stay here. Would not stay here again as the service and wifi I received in backpacker hostels was better.
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Daniel M. Solo travelers Australia, June 29, 2015
Good location - Great Pools

Location, Pools, Pool Bar
7.7
Good... Great location, great pool, clean room.
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David H. Solo travelers Australia, June 24, 2015
Paradise Anytime

Excellent Staff / Quality Room / Central Location.
10
I rate this hotel 10 out of 10 as 4 star rating is spot on . The staff could not be more friendly and helpful and allways with a smile . Happy and friendly cleaners . A very clean hotel - I think all hotels in Thailand have expensive wifi .
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Larry S. Solo travelers United States of America, June 23, 2015
Staff, Room comfort and price

Staff, room comfort/cleanliness and value for the money
9
Very nice. Extremely courteous, friendly staff. Great breakfast buffet.
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Stanley R. Solo travelers United Kingdom, June 2, 2015
great hotel

location value for money hotel condition
10
great i go there 2 times a year and have done so the last 4 years speaks for itself i go back 1st september 2015 for 4 weeks
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Harm K. Solo travelers Australia, May 26, 2015
Central location, value for money, great service.

Central location, value for money, great food and friendly staff.
10
Large well furnished nonsmoking clean room on the 21st floor has a balcony and a great view . All hotel staff are professional and helpful. Most can speak good English. Service standard at the Coconut Cafe, Fountain Lounge is excellent and the food prices are reasonable. The shower is over the bath tub with a plastic shower curtain. Some water drains over bath surround on to the floor. This presents a safety hazard when using shower on a wet slippery curved bath and wet floor. I have suggested the fitting of a glass shower screen, or the removal of the bath and have shower only. This would overcome the safety issues. Also with bath removed saves water important for a hotel that is Environmentally ISO Certified. I have stayed at this hotel three times and will return in the future.
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Hadi N. Solo travelers Indonesia, May 19, 2015
we satisfied with this hotel.

Great location, beautiful view from the balcony, good price.
8
Good sleep, good eating and and good for shoping.
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Suet Y. Solo travelers Hong Kong, May 9, 2015
a nice stay

close to the beach and center. clean and tall building.
7.7
Overall, ok. But, the wall is thin. It's a bit noisy at the midnight if someone is doing something next door.
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Chong Y. Solo travelers Malaysia, April 15, 2015
Good location

location food and cleanliness
6.7
Overall is good but the sound proof is poor you can hear the nois from the roof and next door is very disturbs of sleep
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Customer Reviews - The Royal Paradise Hotel & Spa, Phuket

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