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Recent customer comments

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based on 260 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 9.6
  • Location 8.7
  • Room Comfort/Standard 9.3
  • Service 9.4
  • Value for Money 8.7
  • Food/Dining 8.7
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CHIN O. from Singapore
Families with older children
Stayed 2 nights in November 2015
Beautiful and restful stay in Bali
Villa, Service, Tranquility
A very quiet and luxurious resort, excellent for adults and romance.
Reviewed November 20, 2015

ong S. from Singapore
Stayed 2 nights in November 2015
The hotel that i will visit again
freindly staff, good food, good environment
Reviewed November 17, 2015

Francisca W. from Indonesia
Families with older children
Stayed one night in November 2015
Small but cozy
A lot water activity , cozy , good service
Reviewed November 10, 2015

Bryan C. from United States
Stayed 3 nights in November 2015
Best resort ever!!
Staff, villas, pool
This is the best resort I have ever stayed at and I am writing this from the Hanging Gardens in Ubud. The staff went above and beyond and the facilities are amazing. So comfortable and luxurious. My favorite place ever!!
Reviewed November 05, 2015

Jaime G. from Spain
Stayed 2 nights in September 2015
Wonderful Villas
The Villas, the people and the comfort.
Reviewed September 29, 2015

Timothy C. from Indonesia
Families with young children
Stayed one night in September 2015
good views, good layout, but lousy slow staff
proximity to beach, nice pool, more exclusive
they claim to have a 24 hour "butler service" on call. but getting an extra blanket, room service delivery and getting a simple order for lemon juice could not be promptly and accurately serviced. sliding door partition to toilet was also not working, thus we had to leave the door to the toilet open the whole night.
Reviewed September 16, 2015

Piyanath M. from Thailand
Stayed 5 nights in July 2015
Great honeymoon location
Having a spacious villa with your own pool. Amazingly attentive and friendly staff. Great location and weather.
We stayed for five nights at the Royal Santrian for our honeymoon. We had one of the Royal villas with a beach view. We loved it! It was very luxurious and relaxing. Just what we had hoped for. The villa was very large, with a great view, a really nice private pool and terrace. The staff were really friendly, taking time to chat to us whenever possible, they even helped us learn a little Balinese. The managers took time to come and say hi, introduce themselves, and tell us all about the island, the hotel, the Balinese culture, and they were always offering their assistance. When we asked to use the complimentary bicycles or kayaks, they were available right away, and any special requests we had were answered immediately. I was really impressed with the level of service. The food was very high quality, we really liked the restaurant and the breakfast, and we ordered food in our villa more than once, which was also really good. A really nice touch was the complimentary afternoon tea that you can have in your villa or at the restaurant or pool. If you're after more privacy, maybe choose one of the villas that doesn't have a beach view. We liked the view, but you will be able to see people one the beach from your pool. Also, you'll be able to hear the jet ski's and watersports from the beach. The watersports were quite busy some days, and if you really want peace and quiet, rather than a view, you'd probably prefer a villa without the beach view. It wasn't overwhelming though, and we were very happy that we chose the beach front villa because the view was really nice, especially early in the morning. Overall we were really happy with our stay, and we didn't want to leave! Hopefully we'll be back to visit again soon!
Reviewed July 26, 2015

Darmadji D. from Indonesia
Stayed 3 nights in July 2015
very good can be beter
privacy - comfort - location
Enjoyed the stay very much. Just need some more amenities such as knifes, forks, plates, napkins and reading material.
Reviewed July 19, 2015

Thomas B. from France
Stayed one night in July 2015
The beach side sux
Villa, staff, swimming pool
It was OK, the villa is great, but around the villa complex it's really not a wonderful environment.
Reviewed July 08, 2015

Christine L. from United Kingdom
Stayed 2 nights in June 2015
Stunning Villa hotel.
Accomodation staff and food. ++++
This was our second stay at this hotel, the first was fabulous and the second was even better!! Flawless service, beautiful accomodation and every whim and more catered for by very well trained and friendly staff. Only hotel I have stayed in that you get everything that is promised in the brochure plus more!!!
Reviewed June 26, 2015