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The Royale Bintang Hotel

Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia 55100 (Show on map)

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Area: Bukit Bintang Number of Rooms: 400
Free Wi-Fi

Recent customer reviews

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Good

7.3

from 5825 reviews

Value for Money
7.1
Location
8.5
Staff Performance
7.0
Hotel Condition/Cleanliness
7.1
Room Comfort/Standard
7.2
Food/Dining
6.7
All reviews (5825)
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Andy C. Families with young children Singapore, August 9, 2013
Average hotel in great location

Location, price and carpark
6.7
Booked 2 room in Royale Bintang and it came out to be pretty dissatisfied with the quality. The lock of our room was faulty which resulted us to be kept out of room for 30mins. We were told that the chip of the lock was spoilt and cannot be repaired thus we are unable to leave the room at night. There are also severe problem with the second room. Dirty toilet with urine stain on toilet seats when we checked in and worst of all, the air-conditioning was hot as a suana which they explained its due to the high capacity of stay and sharing of the centralise a/c.
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Wendy S. Families with older children Malaysia, August 9, 2013
Comfortable stay, not efficient hotel staff

Near major shopping place, comfortable room, free shuttle services to a shopping centre
5
It was alright. The only thing to complain about was the front desk staff attitude. I don't feel welcome when I first check in. Foe example , my dad requested for a poolside view room, but the staff said in a condescending way that, that kind of room is only for deluxe and ours was a superior room. I felt that she can say that in a nicer and polite way. After that, the room hotel key can't be used and we can't get into our room so we had to went down to the lobby and get it fixed and they send a bellboy to go up with us to operate the hotel key as if we've never used or do not know how to used the hotel key to open the door. Turns out he cant open the door as well and he said he will be back shortly while he went down to get it fixed. After 10 minutes of waiting around, he still haven't show up yet, so we HAD TO GO DOWN AGAIN and find that he's doing other stuff instead of helping us. In the end they change the room for us and NOT A SINGLE APOLOGY IS GIVEN. Excuse my language but What The F***. Then there is the room service, ask for an extra blanket and towel in the morning which never came until we got fed up of waiting that we went out to shop instead of waiting around and wasting time. Came back in the evening, no signs of the stuff we asked for, called room service and they told us, there's no more blanket and towels. Frikkin liars, we complained and in the end we got it. Besides that, there's the half assed job of cleaning the room. Can't believe the hotel quality has come to this after we've stayed at this hotel everytime we go to KL. Disappointing indeed.
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Yong C. Groups Malaysia, August 9, 2013
Centrally located

Centrally located, Clean room
6
Centrally located but long waiting at front desk to do check in. Overall is a nice hotel.
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Sock H. Couples Singapore, August 9, 2013
Fuzz-free weekend staycation

Location, cleanliness and easy assessbility to main attractions
6.3
We have stayed at The Rolaye Bintang Hotel for many times. Having a flight delay earlier, we only managed to reach the hotel past midnight. Upon reaching the hotel, there were still 3 front desks staff at the reception counter. No one greeted us, and when we stated out intention of checking in, one even raised the eyebrow and exclaimed 'Checking-in?Now?'. How wonderful was that? Room is decent, clean with basic amenities.
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Soh L. Families with young children Malaysia, August 9, 2013
great location

the location was close to the shopping center and local food
7.7
we loved the location which it is easy access to the shopping and restaurants. The room was big and comfortable. It is also have a nice overlooking to the city. Overall the hotel was ok and i will recommednd this hotel to my family and friens.
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Tan K. Business travelers Malaysia, August 8, 2013
Feeling good

Near to shopping area, pub and lounge.
7
Good for shopper and night life, hotel is centerline area.. Easy to go everywhere..
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Loh K. Families with young children Malaysia, August 8, 2013
good for shopping and food

room clean have many local food around this hotel and shopping center
8
This hotel price is ok and room clean many food are around this hotel shopping center and night life.
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Yangky S. Solo travelers Indonesia, August 8, 2013
yes

good quality of breakfast, customer service & polite
7.3
the good services from front office, customer service, and etc. The location is strategic to go everywhere, easy to find food, drinks, etc
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Andjani A. Families with young children Indonesia, August 7, 2013
Clean room, great location

Clean room, surrounding by mall and restaurant, easy acces to public transportation
8
Lovely stay, what my surprised that the hotel give FOC breakfast for my 3 children. I have been always stay at this hotel every time I went to KL, and I'll stay again next time
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Henfry S. Couples Indonesia, August 7, 2013
Average hotel for average price

Location, clean and crowd
6
It's just an average hotel in Bintang Walk which might need some new improvement on facilities
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Customer Reviews - The Royale Bintang Hotel, Kuala Lumpur

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