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The Royale Bintang Hotel

Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia 55100 (Show on map)

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Area: Bukit Bintang Number of Rooms: 400
Free Wi-Fi

Recent customer reviews

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Good

7.3

based on
5741 reviews

Value for Money
7.1
Location
8.5
Staff Performance
7.0
Hotel Condition/Cleanliness
7.1
Room Comfort/Standard
7.2
Food/Dining
6.7
All reviews (5741)
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Sadli W. Families with young children Singapore, December 23, 2014
worst experience in this hotel!
3.3
Nothing! Terrible hotel! What you see in the photo gallery is not true. The hotel is old. We took a family room. The room lighting is very dim and our toddler is afraid so we asked reception to send extra floor lamp and they didn't send. There's big lizard in the room and they said nothing can be done. Heater is not hot and worst of all the toilet bowl choked, water keep flowing when flush. We called them many times and they promised to send technician but it never happened again. We asked to change room and they said it's full. We will never return or recommend anyone to stay here. Worst hotel i stayed in KL! Their customer service is really no standard at all, what a shame to be graded 4 stars! I think it's only worth 2 stars. Just only good location but service horrible.
Kenneth F. Families with young children Australia, December 23, 2014
Disappointing

Location was great. Breakfast was satisfactory. Counter staff were helpful.
6
We stayed 9 nights but had decent hot water for bathing on only two of these nights despite requesting and receiving help from maintenance and eventually changing rooms. None of these helped and it can only be assumed that the hot water system isn't designed to cope well enough with demand at peak times. Not good enough for the price demanded. I would not recommend or stay there again.
Novia M. Couples Indonesia, December 23, 2014
nice, good location

very near to Jalan Alor, near to bukit bintabg station, near pavilion mall
8.7
quite satisfied. the staff so helpful and nice. don't hesitate to ask the staff if you need directions or etc. they'll help you :)
Mohamed R. Families with older children Singapore, December 22, 2014
Gateway to a holiday

Location, comfort and ambience
7.7
Pleasant stay and would like to come again..staff are friendly and responded fast when in need.
Kung M. Business travelers Malaysia, December 22, 2014
GREAT LOCATION AND EASY TO ACCESS PUBLIC TRANSPORT

NEAR FOOD STALL, SHOPPING MALL & LRT
8
NICE ROOM AND EASY ACCESS TO PUBLIC TRANSPORT
Abdul K. Families with young children Singapore, December 22, 2014
Interesting Night -lIfe

Clean hotel with close proximity to active night life
10
Excellent service by staff. Close proximity to happening night life.
Siti R. Families with young children Singapore, December 21, 2014
excellent

nice, clean, superb
9
Gd, enjoyable. NIce
Rain P. Couples Singapore, December 21, 2014
nice

location
8.3
Went for holiday. Overall comfy n pleasant stay
Yen A. Couples Malaysia, December 21, 2014
Great location

Good value, nice location and friendly staff
8
We were check in a smoking floor which the room has some smelly but overall is clean. Good value for money in this great location nearly to many great places for food and malls.
Sek T. Families with older children Malaysia, December 21, 2014
caunter reception must up-grade the serveces

food,location & swiming pool very good
8.7
every thing was execellent except the parking attendant was not so friendly.

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Customer Reviews - The Royale Bintang Hotel, Kuala Lumpur

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