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The Royale Bintang Hotel

Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia 55100 (Show on map)

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Area: Bukit Bintang Number of Rooms: 400
Free Wi-Fi

Recent customer reviews

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Good

7.3

based on
5567 reviews

Value for Money
7.1
Location
8.5
Staff Performance
7.0
Hotel Condition/Cleanliness
7.1
Room Comfort/Standard
7.2
Food/Dining
6.7
All reviews (5567)
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Marcus C. Couples Malaysia, December 21, 2014
Stressful stay

it has a comfortable bed, a working shower, and situated at a convenient location
5
Drove in around midnight and went to reception. Waited 15 minutes as a couple and their adorable child in front of me was checking in. Fair enough. They specifically asked for a baby cot to which the receptionist replied saying that they will send on right over. While I was checking in, another member of the staff used her walkie-talkie to contact housekeeping to send over the cot; they replied stating that no cots were available until the next morning. I raised an eyebrow. Got the access cards and went up to my floor; the 9th. Carpets were discoloured and were of different shades. There were also watermarks on the carpets and the corridors stank of mould. Went into the room to discover that there was no mineral water, a half-raided fridge, and used glasses, teaspoons and mugs; the mugs still had coffee in them. Called housekeeping; no reply. Called the operator; they told me to call reception. Called reception; no reply. Went down to complain and asked for fresh drinkware and spoons. Housekeeping promptly came up with two new towels and four bottles of water. Appreciate that. They then asked me if they could come in to wash the drinkware in the bathroom after my partner was done showering. They had no soap with them. How do they usually wash the drinkware? A rinse with tapwater? Told the that I would do it myself and I did though I couldn't bear to use them afterwards. Air-conditioning was running but it wasn't cold. By that time I just wanted to sleep so I didn't file a complaint. To top it all off, when I left the next day, I was presented with a RM35 parking bill which was the maximum rate. Apparently even if you come in between 6pm-6am during which they charge a flat rate, they also charge RM 3 per hour after 6am. I dare say that most hotel occupants park their cars for over 12 hours so they might as well add the RM35 to the room rates.
Rose A. Families with young children Singapore, December 21, 2014
Convenient location

location, spacious room and buffet breakfast
6.7
Conveniently located near shopping malls and eateries. The room was spacious but housekeeping could do a better job as there were splinters on the carpet and they forgot the bathmat. Requested for the room to be vaccumed again but housekeeping staff did not turn up even after a reminder. Request for extra bed was slow. Waited a few hours for the bed. Checkin and checkout were a breeze if you are early. Buffet breakfast had a good spread.
Sek T. Families with older children Malaysia, December 21, 2014
caunter reception must up-grade the serveces

food,location & swiming pool very good
8.7
every thing was execellent except the parking attendant was not so friendly.
Siti R. Families with young children Singapore, December 21, 2014
excellent

nice, clean, superb
9
Gd, enjoyable. NIce
Abang Z. Business travelers Malaysia, December 20, 2014
nice location

good location
6
Good
Yu Z. Couples Singapore, December 20, 2014
Hotel is getting old

Location is the best
6.7
Aircon was spoilt so had to change room. Location was the only good point. Staff service were normal but little slow.
Tan P. Families with older children Singapore, December 20, 2014
Not bad experience

the food was good, wide variety. Bed nice to sleep on and room is clean
6.3
although overall ambience good, the staff was very slow in attending to our needs/requests andthe check in period took ages. We stayed on the 17th floor, and the shower head was spoilt-the water pressure was so low that we could only bathe in cold water because switching to hot water would result in no water coming out.
Lee H. Business travelers Malaysia, December 19, 2014
not bad

ok
6.3
Ying W. Families with young children Malaysia, December 18, 2014
Exceeded my expectation

Reasonable price, nice room, good location
9
Many comments said that the hotel is old, it was a pleasant surprise for me to see the nice room. yes the car park looks old, lift is small, lobby is not grand. But it looks like the rooms were newly renovated. The corridor, the rooms are great. My family and I enjoyed the stay. It is very convenient to walk to the shopping malls nearby too.
Jason Y. Solo travelers Singapore, December 18, 2014
Cheap & good

Location
10
Good, near shopping pubs and berjaya times square

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Customer Reviews - The Royale Bintang Hotel, Kuala Lumpur

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