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The Royale Chulan Hotel Kuala Lumpur

No 5 Jalan Conlay, KLCC, Kuala Lumpur, Malaysia 50450 (Show on map)

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Area: KLCC Number of Rooms: 402
Free Wi-Fi

Recent customer reviews

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Fantastic

8.7

based on
5382 reviews

Value for Money
8.8
Location
8.7
Staff Performance
8.9
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
8.6
Food/Dining
8.3
All reviews (5382)
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Nur D. Solo travelers Singapore, November 18, 2012
Nice hotel but location not so good

big & comfortable rooms
6.3
Room is big & nice. Staff are friendly & hospitable. The buffet breakfast is not that bad; big spread & wide variety but taste is not exceptional.
Nur D. Couples Singapore, November 18, 2012
Nice hotel but service could have been better

Overall hotel is nice
5
Nice & cosy place to stay in. However, the customer service could have been better by not letting customers wait to check in or check out. There seems to be something wrong with our bed as both our legs felt itchy when we slept on it at night. The light to the wardrobe area is spoil & when I tried to switch on 1 of the light,it blows. They should check their electrical for the lighting in the rooms. The buffet breakfast is not that fantastic for a 4* hotel & we expect something better even though the spread is a lot.
Hotel Feature Tip: Even though distance from hotel to Pavilion & Bukit Bintang is just a 10 min walking distance, the hotel surrounding is very quiet & dangerous to go out late at night & there's a high chance of getting robbed or mugged & there's already been a few such cases before we arrive at the hotel.
Widad H. Couples Australia, November 18, 2012
excellent, beautil spacious

poo, service, cleanlenes
10
it was excellent, very clean and spacious, great for romatic getawys, amazing brekfast
Sandi C. Couples Australia, November 17, 2012
Beautiful decor and friendly service

Luxurious decor including lovely chandeliers, comfortable and spacious rooms, excellent food
9.7
We enjoyed a lovely night's stay for a formal function which was catered for wonderfully. The live band in the Heritage Bar was an end of night bonus.
Norhani I. Families with young children Malaysia, November 17, 2012
Lovely hotel and service

Many choices of restaurants- Malay, Chinese, French!
8
Friendly and helpful staff. Enjoyed their hospitality.
Vadee L. Couples United States of America, November 17, 2012
Repeat Customer

Near shopping
9.7
pavillion mall is 5 minutes walk. also a good chinese restaurant hokka nearby.
Pak C. Solo travelers Hong Kong, November 17, 2012
very good of the facilities

clean and large of room, grand lobby and enough facilities for relaxation
8.3
clean and large of room, grand lobby and enough facilities for relaxation. location is not very good as quite quiet when walk back to hotel, need to walk about 10-20min to jalan bintang station. but it acceptable for this reasonable price
Xiaohui Y. Groups Singapore, November 16, 2012
charming hotel in good location

malay style decor, pleasant aroma, petronas tower in sight
8.7
Friendly service upon arrival! The staff greeted us with big smiles and got us to our rooms promptly. All I can ask for after traveling some distance :) The room is absolutely stunning! Its quite big with good bath, good decor, good view and comfy beds. Love it. Breakfast is a mix of international fare.. The dim sum and prata is a little disappointing. You are better off with street food which is super fantastic!!
Diana C. Solo travelers Romania, November 16, 2012
Good hotel

Good location and overall pretty good hotel
8.3
service a bit careless, but great breakfast, good room confort, excellent location. overall a pretty good hotel for any purpose.
Yen R. Groups Malaysia, November 15, 2012
Pleasant Check in,Disappointing check out

Buffet Breakfast
6.3
We arrived with full of joy to this hotel, received a warm welcome from concierge and front office staff , varieties of choice for breakfast and had an enjoyable stay ( although air con is not functioning well)...but only for the first night. We will definitely not be visiting this hotel again as we don't see a 5 * service given to us as guest.

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Customer Reviews - The Royale Chulan Hotel Kuala Lumpur, Kuala Lumpur

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