arrow-up-icon Earn points on your loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
All reviews (5833)

Business travelers (604)

Couples (2677)

Solo travelers (722)

Families with young children (817)

Families with older children (502)

Groups (511)

based on 5833 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

8 faiz M.
February 15, 2013
Lovely rooms
Room is big and spacious
The room is big . The staffs are friendly and the foods are good.

10 Veronica M.
February 13, 2013
Th best hotel ever
Great location, amaizing food, beautiful and big rooms
The hotel is great, really spacious room, friendly staff, amazing breakfast, it has everything you can imagine and even things you never though about it. A nice swimming pool. And the perfect location in KL. I will definitely go back to the same hotel in my next stay in KL.

10 Mohamed O.
February 19, 2013
Best hotel in KL
Near to shopping malls , bukit Bintang street
The best feature of the hotel its competitive price and breakfast buffet was outstanding

9 Brian S.
United Kingdom
February 13, 2013
Smart hotel with local character
Big rooms, excellent food, nearby facilities, not far from monorail, nice pool
This was our second stay at the Royal Chulan. As last time, we spent a couple of day in Kl before leaving for a few days then coming back for a bit more than a week, and they were happy to keep a suitcase of the things we didn't need elsehwere. On asking for a non-smoking room we got upgraded. The rooms were good (the first with a balocny overlooking the pool) and large but the internet was dreadful after our return and their technical guy couldn't fix it. Also the sliding bathroom door banged and the door to the toilet (inside the bathroom) wouldn't quite shut but these were minor problems. Had noisy neighbours with children a couple of night but they quietened down before we got back from dinner so not a worry. The location is excellent for nearby facilities and although not ideal if you need to get around the city a lot as I did, and want to use the LRT rather than taxis, but if you can allow plenty of time it's ok. All the staff go out of their way to be helpful in true Malaysian fashion and there is excellent food (we only used the main restaurant). Overall a good experience and one I would recommend to others.

9.7 Edward A.
February 13, 2013
luxurious hotel with great facilities
luxuriuous hotel with great service. great masaage areas and secluded pool area to hide away from the husle and busle of kl.

10 Huang X.
September 01, 2013
very nice City
Big Room with affortable price, very nice breakfast
KL is a very nice city. The Hotel is very clean and tidy. Rooms are big and staff are very helpful. If i visit KL again, I will definitely pick this hotle again

10 Rajinder J.
United Kingdom
February 18, 2013
Great hotel with a luxurious atmosphere
Polite staff. Good location. Very nice rooms.
stayed here on my way to hong kong. the hotel was great. i had a deluxe room looking onto the twin towers. location was good for me. the airconditioned skywalk nearby means you can get to klcc avoiding the traffic and heat. i would stay here again next time. made some good friends with staff and entertainment was great.

10 Veronica M.
February 13, 2013
The best hotel in KL
Location, spacious and clean room, great breakfast
I was uprated from a deluxe room to a suite. I felt like in a movie. The suite was huge with everything you need there. The breakfast is amassing with a variety of worldwide food.

9.3 Hongmei L.
February 25, 2013
Great location, nice and large room, a new hotel
big hotel, nice decration, luxury
very pleasure to stay there! it is very good position, and the hotel looks very new, the decration is very good! the room is big, and nice and big toliet also! the room was good isulation also, our room was near the road side, but it is quiet in the night after window closed, and we had very nice view of the twin-towers! we will stay again if we will go to KL.

9.7 Raymond K.
February 14, 2013
Big rooms and great service
Perfect location, great service, nice rooms
the service is very good specially the men at the door are very helpfull and friendly.the room is very big and clean. nice soft the room there is free wifi. our signal was very bad.we call and the it manager came to our room to install a extra modem. wow what a great service! breakfast plenty of choice. location near by the big shoppingmall and walking distance to the park and the twintower.