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Recent customer comments

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Excellent



based on 5836 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.5
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Staff Performance 8.9
  • Value for Money 8.8
  • Food/Dining 8.3

9.3 Wui T.
Macau
February 07, 2013
Best bathroom ever!
Love the huge bathroom and nice breakfast buffet
Good location: close to shopping district. Staffs: Generally courteous and helpful. Rooms: clean and big. Nice balcony. Bathroom is huge! Have separate bathtube and shower area. Toilet has its own door. That means your family could use the washing basin while you attend to natural calls with complete privacy. Awesome and convenient for family travellers like me. Breakfast buffet offers a huge variety of food selection. One of the best I have ever had. Highly recommended!

10 Thorbjoern H.
Sweden
February 06, 2013
Very good hotel with excellent service.
Very spacious and nice architecture
we enjoyed the stay in this quiet newly built hotel. the staff from the bellboy to the restaurant staff showed us nothing but an excellent service and it always came with a smile. the hotel is situated not far from the klcc (petronas twin towers). two things that could be better is the reliability of the wi-fi. adjacent to the nice pool area is some kind of cooling installation which gives some disturbing background noise. overall it is anyway worth a revisit!

7 Marcus R.
Australia
February 09, 2013
Great Location
Having a swimming pool was great after a hot day of sightseeing
When we arrived they had no record of our booking and after a very long delay with us eventually having to demand some service we were given our room. There were 6 of us travelling and had two rooms one room was not what was booked but this was corrected. After the initial hassle everything was fine, and the hotel was actually very stisfactory in a good location.

9.3 Dan A.
Malaysia
February 06, 2013
Beautiful and good service
nicely decorated
room is beautiful and worth the price paid. friendly staffs. had a wonderful experience there. situated nearby bukit bintang area, the main shopping district. klcc twin tower also is not far away.

10 Joerg K.
Germany
February 06, 2013
Nice pleasant stay
Value for money, big room, nice pool, good buffet
i had a pleasant stay. good value for money. (i got a agoda stay 3 pay 2 deal). big buffet dinner for reasonable price. nice comfortable room with balcony. minibar have only 4 softdrinks cans. good location, close to pavilion mall. restaurants near by. airport about 1 hour drive (120 ringit by taxi (blue)) i would stay here again.

7.3 Lai-Choon C.
Singapore
February 14, 2013
Good value for money
Good service, clean, nice view
Generally pleasant stay in the hotel. Has all the facilities you'd expect of a 5-star hotel - restaurants, spa, pool, gym (somewhat small and not well air-conditioned, so not too useful). Staff is friendly, courteous, helpful and responsive. Breakfast is so-so. But it is not close to a subway station and the taxi rides, even short distances, can be expensive (eg, MYR 20 to KL Sentral <10 min away). Room is smaller than I expected, perhaps because there is a balcony. There is a nice view of the twin towers from my room. I will probably try a different hotel the next time though.

9.3 Dan A.
Malaysia
February 13, 2013
Great & Beautiful Hotel
nicely decorated
room is beautiful and worth the price paid. friendly staffs. had a wonderful experience there. situated nearby bukit bintang area, the main shopping district. klcc twin tower also is not far away.

9.7 janet J.
United Kingdom
February 05, 2013
fabulous hotel in a good location
posh hotel with lots of rooms and a great pool which has the sun on it all day
very good location and we were upgraded to a fantastic suite.Could not fault it a great hotel.

10 John W.
Australia
February 04, 2013
Fantastic
Love the size of rooms & breakfast
Will stay again. The staff are friendly and facilities great.Love the size of rooms & breakfast. The carpets can be cleaner but overall a clean hotel.

8 Brett U.
Australia
February 13, 2013
Excellent service, friendly staff, good value
Swimming pool, good location, nice fittings, grand building, nice Chinese restaurant
We stayed 3 nights at the Royale Chulan Hotel and had a very pleasant stay. The only incident we had was that our bed for the first two nights was saggy, but once we notified the staff they quickly replaced it with a firmer bed. The facilities at the hotel were first rate. The hotel is about 15 minutes from the light rail, and 15 minutes from the monorail, but about 5 mins from Pavilion and 15 mins to KLCC (or take a taxi for 12 RM)