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The Royale Chulan Hotel Kuala Lumpur

No 5 Jalan Conlay, KLCC, Kuala Lumpur, Malaysia 50450 (Show on map)

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Area: KLCC Number of Rooms: 402
Free Wi-Fi

Recent customer reviews

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Fantastic

8.7

based on
5279 reviews

Value for Money
8.8
Location
8.7
Staff Performance
8.9
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
8.6
Food/Dining
8.3
All reviews (5279)
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Vincent D. Couples Philippines, September 25, 2012
rooms were above average

facilities
10
very good hotel but had little problems with the tub breakfast were very good and everything was just perfect. just a quick tip. hotel to KL sentral by taxi is at 20-30MR, hotel to chinatown is at fifteen MR... petronas is a 20min walk. bukit bintang shopping street is 5min walk
Khairul A. Business travelers Malaysia, September 25, 2012
Very nice hotel

good customer service
10
Very Nice hotel with lots of accomadation and excellent customer service. The food was nice and i will be glad to make my another stay at this hotel.
Daniel T. Couples Australia, September 25, 2012
returning customer - disappointing first night

value for money
7.7
had a wonderful experience the first time i visited this hotel 2 years ago but upon my return, the service has declined tremendously. upon arrival at 10pm that night, the staff were just standing around having a chat despite seeing us unload our luggage from the cab. no one bothered to approach us even when we entered the hotel and walked up to the counter. i basically had to signal to the person behind the counter to make him aware that i was there to check-in. the first room given to us had no electricity but this was sorted when i requested for another room. unfortunately, the rooms looked rather run-down now compared to how it was 2 years ago. amazing how quickly things change in such a short time! for a 5 star hotel as lovely as this, more effort needs to be put into maintaining it. royale chulan is certainly an impressive hotel albeit some slack work culture. breakfast again was fantastic, room was spacious and it was fairly quiet at night despite the close proximity to the city. everything was mainly good but first impressions were really bad. was a major disappointment. 2 years ago, everything here was perfect. perhaps there was a change in management or they couldn't retain their good staff. a pity...
Shopping Tip: the malls (pavillion, starhill gallery, lot 10, sungei wang, etc.) are all within walking distance.
Alan Y. Families with young children Australia, September 25, 2012
Extravagant hotel, massive king beds and nice room

Pool, large buffet breakfast, lunch and dinner
10
Stayed for two nights and enjoyed the pool and huge buffet meals. Had ground floor room with backdoor balcony to pool (but choose a room further away from the back of the poolk where there is a noisy pump/aircon system
Shopping Tip: Very close to Pavilion shopping centre (5 min walk)
Clara W. Couples Hong Kong, September 24, 2012
Convenient location

In-room breakfast
8
Hotel is conveniently located, walking distance to Pavilion shopping centre, with free shuttle service to the Petronas Towers. A bit of a hit and miss with the food - the restaurant serving Malaysian cuisine was great, the one at the lobby serving the dinner buffet wasn't...but best of all was the in-room breakfast - a fantastic spread and good value.
John W. Business travelers Australia, September 24, 2012
Great Hotel

great spacious and clean rooms with friendly room service staff
8
It was right next to the Pavilion..walking about 5mins convenient location
Maria J. Couples Philippines, September 24, 2012
great hotel, good location

staff are very friendly
8.3
Great Staff and very nice accommodation.. hotel rooms are spacious and clean.
Linda B. Couples United Kingdom, September 24, 2012
Wonderful Hotel and amazing Facilities

Central, Beautiful Rooms, Stunning pool and bar area
10
We decided to stay in KL as we build in a few days into our trip from NZ to Vietnam. The hotel staff was just lovely, helpful and as we got a fantastic rate, were so pleasantly surprised with our beautiful room. Highly recommended as so close to all tourist and shopping destinations
Travel tip: Negotiating with a taxi driver is the easiest way to get around the city and can save time and money rather than signing up for a tour group
Peter Y. Couples Australia, September 24, 2012
Great hotel with huge clean rooms

The size of the hotel lobby and rooms, they are massive!
8
The hotel is a short walk from Pavilion shopping mall and the room we stayed was huge, clean and nice. Especially the bathroom, it has a separate toilet, shower and bath and very spacious. Very happy with the hotel overall, the negativity was the uncomfortable pillows that gave us sore necks the next day.
J T. Families with young children Australia, September 24, 2012
Best value 5 star hotel in great location
9
Very big and luxury lobby. Upon check-in, our room was upgraded to Premier room (but no view). The hotel is in great location and very close to bukit bintang shopping area (Pavilion, Fahrenheit 88, Lot 10, Sungei Wang, etc). The only drawbacks are slow drainage water in the shower and the house keeping left the door unlocked (when we came back at night) And the wifi internet is not very reliable, it is on and off at several occasions

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Customer Reviews - The Royale Chulan Hotel Kuala Lumpur, Kuala Lumpur

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