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Excellent 8.7
Based on 5873 reviews

Recent customer comments

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based on 5873 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.5
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Service 8.9
  • Value for Money 8.8
  • Food/Dining 8.3

Gerald P.
United Kingdom
February 08, 2013
Great hotel within walking distance of city centre
Large rooms and close to city centre
we booked a deluxe room but on arrival were informed that we had been upgraded to a one bedroom suite. stunning lobby area and nothing was too much trouble for the staff. rated at 5 star but the decor was showing signs of its age and would therefore rate it at 4 star compared with hotels we have stayed at in other countries. however having said that will definately use the hotel again.

Ronnie M.
United States
February 08, 2013
Great Hotel
we got such a great deal on this hotel (2 nights paid, third night free)that it was difficult to pass up. the room was incredible and comfortable, the location was great and very convenient, and the staff was very friendly and helpful. we would love to stay here again if we are back in kl.

Ashvin G.
New Zealand
February 07, 2013
Amazing hotel - highly recommended
Location, Facilities, Cleanliness, Room size
Initially I had booked four nights stay, however in-conjunction with how much I loved the hotel and the fact that I was enjoying myself in KL with the abundant amount of things to do there, I extended my stay by a further three nights. I was quite blown away by how close everything is to the hotel (literally 1 min to Bukit Bintang/Pavilion Mall, 10-15mins walk to Petronas Towers and 5-10mins to closest Monorail station), the grandness of the hotel itself as well as the rooms/amenities/facilities and the friendly staff topped it off.

Wui T.
February 07, 2013
Best bathroom ever!
Love the huge bathroom and nice breakfast buffet
Good location: close to shopping district. Staffs: Generally courteous and helpful. Rooms: clean and big. Nice balcony. Bathroom is huge! Have separate bathtube and shower area. Toilet has its own door. That means your family could use the washing basin while you attend to natural calls with complete privacy. Awesome and convenient for family travellers like me. Breakfast buffet offers a huge variety of food selection. One of the best I have ever had. Highly recommended!

Michael E.
United States
February 07, 2013
Great value and location
location is a central location, the deluxe rooms are very large, breakfast buffet was good and had plenty of options. nice pool and small but adequate gym. good front desk service
recommend and would stay again. especially liked the upgraded room which turned out to be an apartment.

Mohammad M.
February 07, 2013
great location, cheating stuff
nice room decoration & amenities
Great location, nice price, new furniture. The lobby is wonderful, breakfast moderate as all malaysian buffets. Only a microwave & the room will be perfect.

Khaw L.
February 06, 2013
Poor maintenance of toilet
the hotel has an open air ballroom and one can imagine the noise during any function. it is also dangerous to walk to pavilion and klcc. they provide notices notifying cases of snatch thefts . the tv cable in our room was not functioning, the toilet was not working and the toilet door can not be closed. overall it was disappointing staying there. the tv problem can not be rectified by the maintenance personnel as they inform us that all rooms on the second floor have the same problem. so do not get a room on the second floor.

Yennhi V.
February 06, 2013
Beautiful Hotel with great Breakfast
Location, very nice and clean, lovely pool and awesome breakfast
Such great hotel to stay in. The staff were friendly and helpful. Very nice pool to relax, and the rooms are spacious. The location is 3-5 mins walk to fantastic Pavillion. Endless choice for breakfast, we would definitely stay at the Royale Chulan again. Very pleasant stay.

Dan A.
February 06, 2013
Beautiful and good service
nicely decorated
room is beautiful and worth the price paid. friendly staffs. had a wonderful experience there. situated nearby bukit bintang area, the main shopping district. klcc twin tower also is not far away.

Joerg K.
February 06, 2013
Nice pleasant stay
Value for money, big room, nice pool, good buffet
i had a pleasant stay. good value for money. (i got a agoda stay 3 pay 2 deal). big buffet dinner for reasonable price. nice comfortable room with balcony. minibar have only 4 softdrinks cans. good location, close to pavilion mall. restaurants near by. airport about 1 hour drive (120 ringit by taxi (blue)) i would stay here again.