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The Royale Chulan Hotel Kuala Lumpur

No 5 Jalan Conlay, Bukit Bintang, Kuala Lumpur, Malaysia 50450 (Show on map)

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Area: Bukit Bintang Number of Rooms: 402
Free Wi-Fi

Recent customer reviews

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Fantastic

8.7

from 5626 reviews

Value for Money
8.8
Location
8.7
Staff Performance
8.9
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
8.6
Food/Dining
8.3
All reviews (5626)
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Rene L. Couples Germany, November 13, 2012
Luxurious & classy hotel with big rooms

Huge rooms, quality, location
9.3
This luxurious & classy hotel has very big rooms with high quality décor and furnishings. This applies even to the lower category room Deluxe in which we stayed in. It is located within walking distance to the high-end Pavilion Mall. The staff's performance was exceptional, too. Unfortunately, we did not try their breakfast buffet. It was rather costly at MYR67.28 per person. So make sure you book the room with breakfast included to get a much better deal.
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Liang S. Families with young children China, November 13, 2012
comfortable stay, nice room, will return next time

central location, pool view room is fantastic, comfortable room
8
Overall very good. Nice room, nice food, location central.
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Vadee L. Couples United States of America, November 11, 2012
A Muslim culture hotel

Good service
9.7
A Muslim culture means no alcohol, no pork on any restaurants menu in the premise. Breakfast had good varieties of fruit, but hot food menu were the same every day, Chinese items were pooly prepared because all the cooks were either Muslim Malays or Muslim Bangladeshes.
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Luke W. Couples Australia, November 11, 2012
Nice hotel, a little tired for a 5 star place.

Pool is great, view of Petronas Towers
9
got a free upgrade to a pool deck room which has a great entry straight to the pool. 5 star not normally my deal but nice features and huge rooms. only one english movie channel, but that is my only critique. $ odd aud a night was good value.
Hotel Feature Tip: Gym is reasonable, then cool off with a dip in the pool.
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Chee C. Couples Malaysia, November 11, 2012
Nice Spacious Room and Comfortable Bed

Spacious Room, Nice Bathroom
7.7
The hotel itself is nice and comfortable. The location is a bit out of the way access to attractions. But metered taxis are plentiful, so is not a big problem. I booked a Club Room, but the stuff in the Club lounge where I check in was not quite professional enough. As he took quite a while for him to get our room, and at first even suggesting that we are not a guest of the Club Lounge. He did gets thing clear up. And he did not even explain the Club Room benefits at all. I guest he is not doing what he suppose to do. Al in all, it still a nice hotel to be.
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Gina H. Couples Australia, November 11, 2012
Really lovely, but huge. Each to their own!

Room was spacious, day spa was great
10
We were upgraded to a suite which was lovely and views to the towers. Breakfast was good. Day spa was great. Good pool. The only drawback we found coming in from Hanoi where we stayed in a small hotel which the staff where very attentive, at Chulan the hotel is large and although lovely just didn't have the same attentiveness. The staff where great, but I guess we just got very spoilt in Hanoi.
Shopping Tip: Very close to the shopping district, not far to walk or just grab a taxi.
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Pongsakorn B. Couples Thailand, November 10, 2012
Very grand

good value for money
7
The hotel is fantastic. The lobby has a very grand design. The room is clean and if you are lucky you might get a room with a Petronas view.
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Mark B. Business travelers Malaysia, November 10, 2012
wonderful hotel but disappointing services

comfortable bed and room
5.3
overall the hotel externally and internally is wonderful and displays luxury which is a rarity. the rooms are nice and comfortable and spacious as well. however, when it comes to the quality / selection of food particularly for the dinner buffet there are much room for improvement especially compared to other hotels with the same standard and rates. room service menu needs to be reviewed especially in terms of pricing - particularly food from the malay restaurant which is not that great compared to even local food at small eateries around KL. locality wise, there is still a far bit to walk even to Pavillion and when it is the monsoon season it won't be so pleasant instead will be a hassle.
Shopping Tip: Pavillion and KLCC
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Loke W. Couples Malaysia, November 9, 2012
Great Hotel with superb location and food

Great location, good food, great value
8
the room is spacious and clean. the hotel is within walking distance to several well known shopping malls including klcc, pavilion, and bukit bintang. the food is good with a lot of variety. however, during our last day stay, one of the hotel block electricity is cut off without any reason. after a few phone calls, the hotel make amends and upgrade us to another room that is without problem. only thing is that you have to pack and un-pack again.
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Leong K. Business travelers Malaysia, November 9, 2012
Great Hotel

Good location
7.7
The hotel located between the Bukit Bintang area and KLCC; thus making it very convenient. The rooms and hallway are decorated some sort of classical design which is different from many hotel nowadays which focus on modern and contemporary design.
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Customer Reviews - The Royale Chulan Hotel Kuala Lumpur, Kuala Lumpur

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