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The Royale Chulan Hotel Kuala Lumpur

No 5 Jalan Conlay, Bukit Bintang, Kuala Lumpur, Malaysia 50450 (Show on map)

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Area: Bukit Bintang Number of Rooms: 402
Free Wi-Fi

Recent customer reviews

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Fantastic

8.7

from 5626 reviews

Value for Money
8.8
Location
8.7
Staff Performance
8.9
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
8.6
Food/Dining
8.3
All reviews (5626)
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Widad H. Couples Australia, October 7, 2014
Very nice

pool and people
10
Very nice stay
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Adelaida B. Couples Spain, October 6, 2014
Beyond expectations

Room, staff, ambience
10
Our stay was excellent. We were upgraded to a junior suite upon arrival, that was a plus! The room was very spacious and welcoming. The facilities are good, pity the swimming pool water was not vey clear. Rather than that, 10 out of 10.
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Phooi Y. Groups Malaysia, October 6, 2014
Standard has dropped

Location
7.7
The staff of the housekeeping and maintenance department has to be improved. One of our room has water leak in the toilet. Reported to housekeeping and only after 3 phone calls, did someone came and fixed the leak. The next day after going out for the day again there was a puddle of water and also after 3 calls before someone came to fixed the problem. No offer to change our room until the 5th night complaining to the duty manager did they offer to move us to another room. Very disappointing.
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Anthony S. Solo travelers Canada, October 4, 2014
Mediocre for its star rating

Location, reception staff, breakfast
8
It was disappointing to arrive late at night and find the room smelling as if a meal had just been cooked in it. According to the Agoda description, the room should have had a shower and tub. It only had a shower stall, no tub. The room was clean but had a very small window and the room safe was only a few inches from the floor which made access inconvenient. The daily newspaper only arrived once during a seven-night stay and during a service call to unblock the bathroom sink, staff removed one of two pass cards from the room without notifying me which I don't consider a secure practice. I had to ask the front desk to reprogram my pass card as I did not like the idea of my second card being in the possession of an unknown person. There's plenty of competition in this part of KL, and I will look around before booking next time.
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Varadarajulu K. Couples Australia, October 3, 2014
Very good hotel

Location,food friendly staff
9.7
Wonderful
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Varadarajulu K. Couples Australia, October 2, 2014
Nil

All good
9.3
Excellent
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Lee M. Couples Australia, October 1, 2014
Well worth having the buffet for breakfast!

Comfort, Space,Pool
10
Great!
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Wan S. Couples Malaysia, September 30, 2014
A good retreat place, strategic location

Friendly staff, spacious room and very convenient
7.3
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Alan S. Couples United Kingdom, September 29, 2014
Stop over inkl

The royale club, staff and pool area
9.3
we found this hotel really good value and a great location
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Norizan J. Couples Singapore, September 29, 2014
Nice and quiet place for relaxation .

Myself and husband enjoy our stay at Royale Chulan . The ambience , front staff and the varieties of food to choose. We enjoy the stay and intend to come back next visit .
9.7
As mentioned aboved.
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Customer Reviews - The Royale Chulan Hotel Kuala Lumpur, Kuala Lumpur

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