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Excellent 8.7
Based on 5872 reviews

Recent customer comments

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based on 5872 reviews
  • Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Service 8.9
  • Value for money 8.8
  • Food/Dining 8.3

Greg O.
September 19, 2012
It doesn't get better......
Superb rooms and facilities, great location
we're stayed here twice now and i cant fault the place. rooms are exquisite; fully modern and perfect, as is the rest of the hotel. staff are always friendly and cannot do enough for you. great service. hotel is ideally located with only a 5 minute walk to bukit bintang for great shopping and 2 nearby monorail stops.

Jonathan S.
September 17, 2012
Surprising service and hotel room
The room and location
The service during my stay was pleasantly surprised with a good service. The hotel was very well equipment and bathrooms was large and well planned. The location to shopping and eatries was convienent if you drive, by taxi is only 10 mins away. Overall a good trip and will stay there again for my next KL trip.

Michelle S.
New Zealand
September 15, 2012
Fantastic Hotel & Location
This hotel is fantastic, such a nice atmosphere, great food and really nice pool area. Our room was a great size with a really comfortable bed. We also had a balcony which was great. We were really impressed with this hotel and would definitely stay there again. As a Hotel Manager it exceeded my expectations. The only comment I could make is that the front office staff could have been a bit friendlier. All the other staff were just lovely.

Anabelle J.
September 15, 2012
Great location,absolutely terrific!
Room, amenities, location
We checked in a bit late in the evening and had initially booked a deluxe room. However upon checking in and entering the room we believe we might've received an upgrade. That or the deluxe room is absolutely amazing! Our room had a kitchen area complete with fridge,microwave, tea & coffee making facilities, a small dining table, an electric stove with pots & pans and enough cutlery & plates. It also had a living room with a small work desk,tv & three couches. The bedroom was spacious, the bed & pillows comfortable, a tv with dvd player and a balcony overlooking the nearby pool. Next to the bed was a small wardrobe/changing area ironing board,robes,shoeshine kit etc. The bathroom was amazing..the bathtub was very spacious, there was also a separate shower and loo. Many extras were included such as toothbrush,toothpaste, a loofa, bath salts,plenty of towels and bathslippers. We ordered roomservice, the shrimp appetiser was delicious but not worth the price for 3 shrimps, the pasta and fish & chip plates were good. Customer service was excellent, with helpful and friendly staff. Breakfast had a good variety of local & western dishes and is even had a barista to brew coffee. The hotel is at good location, not too noisy and is a stones throw away from Pavillion Mall and Bukit Bintang.

noon C.
September 14, 2012
very nice hotel
new hotel, good location
this is a three-year old hotel with big room, nice services, good location only 10 minutes walk to klcc, next to bukit bintang, parkson cross the road,I wl definately stay at this hotel again if i can hv the same rate next time

Saudi Arabia
September 14, 2012
Excellent Hotel and great location.
Location and Luxury
The Hotel is located in a very nice place very close to the shopping center and Bukit Bintang area which is famous for Arab travelers. The Luxury in the Hotel is highly appreciated. We enjoyed our stay a lot. This is one of the best accommodation choices in Kuala Lumpur.

September 14, 2012
nice hotel and friendly staff
along bay area
the hotel is clean and guest friendly. there is live band at the roof for some night entertainment. enjoyed the stay without any hiccups.

Deborah P.
September 13, 2012
Close to Pavillion
good size rooms
Lovely king bed with roll-away, plenty of room for three adults. 2nd floor room, led directly to pool. Pool had a nice view of the twin towers. Good breakfast. Good location (next to craft centre), 5 minute walk to Pavillion shopping centre which you can cut through to get to Bukit Bintang. Hop-on, Hop-off bus stops next door at the craft centre. Would definitely stay here again. We managed to get a buy two-stay three night deal which made it a very reasonable price.

Rahida R.
September 13, 2012
Great location with spacious rooms
Rooms are very spacious
Hotel staff was friendly. We were given a room upgrade. Room is really spacious. We decided to take buffet for lunch at the coffee house. Variety of buffet spread was good. Taste was nice as well.

Inderjit S.
September 13, 2012
Lovely hotel with excellent staff!
big & spacious room, delicious breakfast buffet, excellent staff
we stay at the royal chulan everytime, we are in kl. the big & spacious room is the main reason why we always stay here! planning to come back here again for the new year with our friends!