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Recent traveler reviews

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based on 5833 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Staff Performance 8.9
  • Value for Money 8.8
  • Food/Dining 8.3

5.7 Paul L.
United States of America
July 21, 2012
Decent hotel with obvious flaws
Malay external architecture, decent breakfast buffet, close proximity with major malls
we had the royal chulan club package. room is same as delux package, with the difference of access to the chulan club where drinks are provided for free each day of stay. but beware that children under 12 are not allowed access. room was relatively small. the room we got with heavily stained carpet and bed sheets which are disgusting. called to the frontdesk took forever to have a decent response. we were finally upgraded to a slightly larger room, but sheet still have small stains. their house keeping maintenance definitely needs to improve for a so-called 5 star hotel. towels supply are stingy as well. need to make multiple calls to replenish as we go to the relatively small pool quite often. and the pool towels can't be taken to hotel rooms which doesnt make sense. our children needs to walk back to teir hotel room in their wet swimsuit. unbelievable! location of the hotel is just ok, definitely 10 minutes walk to the closest mall, which is great. but kind of diificult to get a cab as its situated in a smaller side road off the main road. the closest hotel to them is prince hotel which definitely has a better location. their cafe food is just so-so, but as great as other reviews have indicated. definitely won't stay in hotel next time we visit malaysia.

5.7 Paul L.
United States of America
August 02, 2012
OK hotel, awful service
Location is good, buffet is good
Overall an okay hotel, but doesn't warrant the price they are charging. The room size we got into is good. Service falls short; response time to service or request takes a long time, and when asked about status, all they can tell you is: " We'll call you back." Which is, in my opinion, ridiculous! Hotel is also stingy with shower towels when you make extra requests, they ask you back for your used towels before giving you extra. Make it look like they have a tight supply! Come on, its a 5 star hotel and you're mirco-managing your towel supply. Buffet does have a decent selection and the food tastes good. So that's the one bright spot; but I think they are overcharging it as well. Overall, an okay hotel, but with the prices it's charging, there are better options in KL.

10 Nordin I.
April 20, 2013
excellent staff good

10 Hafsah I.
July 24, 2012
Lovely Hotel, great location
Great Hotel and beautiful place
For a second time I stay in this hotel, I like so much about this hotel and all the staff done they job very very good I have a great and pleasent stayed. This Hotel upgread me to Royale club . The lounge are very good . My room was so nice and big.

9.3 Ghassan A.
July 25, 2012
fantastic room with twin tower view
breakfast was very good
I'll never forget this memorial holiday in this hotel

9.7 Julia K.
July 31, 2012
Great location, good service
Swimmingpool, nicely furbished rooms, fantastic breakfast
despite our early arrival we could immediately move into our room, very nice service! breakfast was very complete and of high quality. ideal hotel to get some rest during your first days in malaysia.

9.7 Michael P.
July 15, 2012
Luxurious hotel with lovely one bedroom apartment
Foyer, buffet breakfast, pool, overall standard
We had a lovely time in this very opulent hotel. The staff were very helpful and everything went smoothly. We received an upgrade to a one bedroom apartment which was lovely. Buffet breakfast was very good and an excellent experience with the 'league of nations' fully represented. Pool and surrounds very good, gym OK.

9.3 Fuk T.
Hong Kong
July 16, 2012
Excellent hotel which really deserves 5-star
good service, clean, free wifi
The room was so good and clean. Free wifi was provided. The staff were friendly, providing good service. Delicious breakfast. Located near the malls.

Hong Kong
July 13, 2012
Excellent services
The hotel is reallybeautiful and the staffs are friendly
Got free upgrade to club floor .....the room are really nice and clean… Will be perfect if they have free wifi services in room

10 Liedong Z.
July 28, 2012
Great Breakfast ..near to PAvilion mall
Close to Shopping Mall, Comfortable Room and nice pool
Great Hotel,friendly staff,great breakfast..nearby pavillion mall.pool is great.