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The Royale Chulan Hotel Kuala Lumpur

No 5 Jalan Conlay, Bukit Bintang, Kuala Lumpur, Malaysia 50450

Recent customer reviews

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Excellent

8.7

based on 5833 reviews

3629 reviews in English

Value for Money
8.8
Location
8.7
Staff Performance
8.9
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
8.6
Food/Dining
8.3
All reviews (5833)
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Keeleng L. Families with young children Singapore, June 6, 2012
Wonderful Stay With Royalty Feel

Resort In The City
10
Service was excellent. We were upgraded to their Executive Suite for our two nights of staying. We were delighted by the size of the room. There's a dining area, living area, bedroom and a huge bathroom (with all necessary toiletries including the loofah). The fridge was not in order though, it's not cold even though at its maximum.
Shopping Tip: The hotel is near to Pavilion and the Bukit Bintang shopping area. The shortest and safest (traffic light) walking route to Pavilion is via the office building, please ask the reception for this. Please be aware of motorist who doesn't stop at traffic light.
Khoon S. Families with young children Malaysia, June 6, 2012
lovely hotel and service with a smile

Hotel staffs very friendly and helpful; comfortable room; overall is a very nice hotel.
9
hotel staffs are very fiendly and helpful, we liked the room very much, it's such a comfortable bed, nice floor and carpet, clean washroom and queit complete toiletries. Nearby the hotel, there are a lot of places that we can visit, like KLCC, KL tower, China Town, Tun Abdul Razak Heritage Park, shopping centres, etc....try to get a Kuala Lumpur Walks & Tours Map, and you will find out more.
Marina K. Couples Malaysia, June 6, 2012
Nice hotel,great location

The heritage design of the hotel
7.7
the design of the hotel room looked like a castle. the location of royale chulan hotel kuala lumpur is very near to suria kuala lumpur city centre (klcc). the breakfast was so good as they served quite a variaty of choices.
Julie M. Groups Australia, June 5, 2012
Good location, close to shops, quiet street.

Location good and well priced
7.7
Quiet hotel, close to shops. Choice of restaurants, but food difficult to get after 10.30 pm. Well equipt for business stay but would not recommend for extended holiday. Pool bar unstaffed after 6, room service will deliver pool side until 8.
Boon W. Couples Singapore, June 5, 2012
great hotel with good location

spacious room with a great bathroom
9.7
good location to stay, hotel staffs are friendly and provide good standard of service.
Kheng C. Families with older children Malaysia, June 5, 2012
Good location with clean rooms

Convenient, clean
7.7
My return stay, rooms were impeccable, service was top notch.
Andrew L. Families with young children United States of America, June 5, 2012
Top Notch Hotel

Location, Price, Breakfast, Bed
9.7
the royale chulan is a great place to stay. the rooms are nice, the beds are thick and firm, and their website even boasts a pillow menu (that i haven't personally seen). the bathroom in our room was excellent, and the water pressure was so strong that it was actually a little disconcerting. the pool is nice, the location is fantastic, and their breakfast spread is delicious and varied. all in all, i couldn't recommend the hotel more highly.
Shopping Tip: For some reason no one seems to know this, but you can walk in the air conditioned elevated walkway from the Pavilion straight through to KLCC. It isn't a bad way to get down there if you want a little exercise, and the air conditioning keeps the temperature nice and cool.
Aida Y. Couples Malaysia, June 4, 2012
Excellent service, beautiful room!

Classic with a royal touch
10
Our stay was perfect. Room is beautiful decorated and clean. And facilities are superb. Swimming pool, spa to relax, gym. And variety food served at restaurants. Staff are very helpful and friendly too. Value for money. Recommend for short getaway, fit for couple, family or business. In city, near shopping malls. Will come back
Li Z. Groups Singapore, June 4, 2012
Comfy beds & big room!

Bed, toilet
8.7
hotel room was bigger than expected. we had a twin bed room. bed was very comfortable and bigger than the usual. love the huge bathroom. ordered room service and food was plenty and sumptous. overall was good except we din quite like the service provided by the concierge.
Dollie D. Families with young children Malaysia, June 4, 2012
Lovely hotel and service with a smile

Buffet breakfast and the swimming pool.
7.3
The hotel is very peaceful considering it is not on a busy street apart for the street crossing to the pavillion mall which is at the back of the hotel. The back lane a short cut to Pavillion Mall should be very well lit and the management should consider putting up a brightly lit street light along the road/pedestrian road cos the hotel guests like myself would indulge in a shopping spree until late midnight. The swimming pool is great my kids love it very much. The buffet breakfast is brilliant...lot of spread to choose from. The location isn't too bad for couple who like walking the short distance to the major shopping mall but for family travelling with kids will become tired easily. That is why they like to just stay at the hotel and go swimming. Not recommended family travelling with kids because there are no convenient store nearby where you can buy late night snack or drinks.
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