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The Royale Chulan Hotel Kuala Lumpur

No 5 Jalan Conlay, KLCC, Kuala Lumpur, Malaysia 50450 (Show on map)

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Area: KLCC Number of Rooms: 402
Free Wi-Fi

Recent customer reviews

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Fantastic

8.7

based on
5491 reviews

Value for Money
8.8
Location
8.7
Staff Performance
8.9
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
8.6
Food/Dining
8.3
All reviews (5491)
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Lawrence D. Couples United States of America, January 26, 2012
Always a lovely stay

Convenient proximity to shopping and dining
9.3
The rooms are always comfortable, the staff always friendly, and the stay always pleasant. The only downside can be the breakfast crowd but the buffet is generous and offers a very wide variety of options. The only downside is noisy construction which has just started across the street.
Simon B. Business travelers United Kingdom, January 25, 2012
Qauility if you get a good deal

Nice Rooms, Decent Pool that gets the sun most of the day
9.7
wasnt that keen on the hotel at first becuase of the reception staff and conceirege werent very polite or helpful but after a few days that seemed to change and all the other staff are very friendly. the hotel is grand. the rooms are clean and spacious, tv is decent and the location of the hotel is great as it only takes 15 minutes to walk to changkat bukit bintang which is the best eating, drinking, nigfhtlife spot. breakfast is fantastic with a massive selection of multicultral cusine, room and poolside food service was okay but the menu is a bit slim...basically sandwiches were the best deal. cant make a statement on the hotel food as i couldnt afford to eat it. pool is clean, a good size and gets decent sunlight for most of the day. gym is okay but nothing special. drinks as usual are way to expensive so i just brought my own and filled the minibar although you can get a pint in the heritage bar for 13 rinngits between 8pm and 10pm....they dont mind you stoke piling an order either. overall for what i needed which was an office to work from and comfortable accomadation the hotel is perfect. if you have a missus that wants to shop or business meeting to attend in the city then you really cant beat the location. there are alot of business and conference guests which doesnt exactly make for a great atmosphere but it also means the pool was never crowded and leaving plenty of sunloungers. if you can get the room for around then you are getting very good value for money. i wouldnt and couldnt normally afford to stay here but lucky i got a good deal...hence my rating below
Hotel Feature Tip: Get your drinks in happy hour...otherwise hit the supermarket
Roman U. Groups Russia, January 25, 2012
Lovely hotel and service with smile

Clean hotel
9
Very good room, clean hotel, good service, smile staff, excellent breakfast, big hall, good for meeting and conference
Du L. Couples China, January 25, 2012
great hotel but kl itself nth to see

relax time in the hotel
9
good food, good room. we stay 809 internet was broken they couldnt fixed it given four days 3 nights we stayed.( a bit unprofessional ) but friendly people.
Hotel Feature Tip: Ask for wifi. and 809 has a beautiful city view even with moutains far away.
Abdullah A. Couples Oman, January 24, 2012
Great location but room service is poor
6.3
My rooms was never cleaned for the two days i stayed
Gomathy S. Couples January 24, 2012
spacious room,club lounge was superb

club lounge service was impeccable,breakfast was superb,central location
10
we had a great time during our stay ,the hotel was really accommodating in every aspect starting from reception to room service. club lounge was great 5 stars to their service amenties in the room was ample with twice daily room service pool was great will surely come again
Hotel Feature Tip: though might a bit expensive club level executive rooms are worth the money and a great view from the room
Vicknesh K. Couples Singapore, January 24, 2012
Pleasant experience

Attentive staff and excellent location
8.3
I enjoyed the breakfast and the service. It's in an excellent location and if one is driving from Singapore, it's pretty straight forward driving directions- straight all the way on the Sungei Besi highway till you reach Jln Tun Razak and turn left into Jalan Eaton.
Sightseeing/Attractions Tip: Pavillion Mall- Good restaurants!
Anna T. Couples Sweden, January 24, 2012
Lovely hotel and very good service!

Large rooms, good facilities, great location
9.7
We really enjoyed our stay at The Royal Chulan! The staff where really helpful, the room was everything you could dream of and the breakfastbuffé had everything.
Nightlife Tip: We could really recommend a visit to Traders Hotel SkyBar. The bar is located on the 33rd floor and by the poolside you have a excellent wiev over the Petronias Twin Towers!
Wilfred G. Couples Canada, January 23, 2012
Good value, good location

Good value and proximity to Pavilion
8.3
The hotel was good overall - location was convenient to the Pavilion. For driving, access is good without the surrounding heavy traffic common to hotels along Jalan Bukit Bintang and Jalan Sultan Ismail. Though it's obvious that much money was spent on this facility, the interior design definitely lacked finesse. Pool chairs had expensive cushions but the frame itself was of poor quality. Landscaping of the pool area had this bizarre marble planter that didn't match the rest of the place. Last call at the pool bar was 6pm though the pool closed at 8pm. Room size was good. 2 of our 3 rooms were upgraded. We got the room with the pool-access patio which was convenient. Bathtub, bathroom counter and TV were disproportionately small for a room this size. Good enough. Those more accustomed to Westin and Shangri-La would probably not like it. But it's definitely good value nonetheless.
Restaurant Tip: Espressamente at Pavilion serves a decent breakfast panini with fried egg, turkey ham, and mozzarella. Waiters are generally prompt but food/drinks take a while to come out. Avoid the nearby La Bodega. Food quality is awful - poached eggs that have hard yolks; miserable club sandwich; Service is poor as well.
Sarhan R. Couples Singapore, January 23, 2012
Second Stay at this lovely hotel

Friendly staff, Peaceful, Good service
8.7
this was our second stay here and it was yet another lovely time. recommend it to everyone.
Hotel Feature Tip: The pool is great.

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Customer Reviews - The Royale Chulan Hotel Kuala Lumpur, Kuala Lumpur

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