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The Royale Chulan Hotel Kuala Lumpur

No 5 Jalan Conlay, KLCC, Kuala Lumpur, Malaysia 50450 (Show on map)

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Area: KLCC Number of Rooms: 402
Free Wi-Fi

Recent customer reviews

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Fantastic

8.7

based on
5375 reviews

Value for Money
8.8
Location
8.7
Staff Performance
8.9
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
8.6
Food/Dining
8.3
All reviews (5375)
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Alhejaili A. Families with young children Saudi Arabia, November 8, 2011
great location

good desine
7
it was very good staying every thing was beautiful thank you so much
Khar K. Business travelers Malaysia, November 8, 2011
Great five star hotel

Room are big and great breakfast
8.7
the location are in the center of the city.a lot of shopping center are within the range of hotel. (like pavillion, klcc ,lot 10, sg. wang plaza and starhill many more).the clearness of the hotel , the service of the front desk are up to my expectation. booking via agoda.com giving the lower price are value for money.
Chin L. Couples Singapore, November 7, 2011
Traditional Malay design

Nice design
7.7
The design of this hotel was done nicely with high ceiling and a nice huge bathroom. The staff was very nice during our short stay. Although close to the shopping belt of KL you still need a good 15 min walk due the design of the hotel entrance that face the opposite direction away from the shopping belt area. You need to walk around the hotel complex. In the evening the road is quite dark and I hear from the hotel staff it is better to use taxis to get in and out of the hotel.
David H. Solo travelers Canada, November 7, 2011
Very nice hotel with unreliable Internet

Nice room and lobby, amazing buffet breakfast, good location
8
i had a good stay at this hotel. the room was nice and of a decent size. wifi is included with the room but worked less than half the time. if you need internet then make sure you have 3g as a backup. the breakfast buffet is the largest and most diverse i've ever seen, and i always wished i could eat more before getting full. the hotel is about 15 minutes by foot to klcc park, 5 minutes to a large shopping center, and about 15 minutes to ampang park lrt.
Sightseeing/Attractions Tip: from the hotel walk straight down the road perpendicular to the hotel and after about 5-10 minutes you will find an entrance to the klcc park. usually there is marked by a bus load of tourists snapping photos of the petronas towers.
Yolanda B. Couples Spain, November 7, 2011
Disappointing

Great location and big rooms and bathrooms
4.3
The hotel was so full that it took us 35 minutes to get a table for breakfast and when we finally got it they run out of food, and they have to extend the breakfast time til 11am because they couldn't sit all the guests. The following day I went earlier but I still had to wait 20 minutes for a table. I talked to the manager but she wasn't very interested in my feedback. Huge breakfast buffet but mainly with food. I believe the problem was that each room accommodated 2 adults and 4 kids and there wasn't enough staff to cater everybody. The corridors where dirty with room service and dirty nappies. Noisy and disappointing.
Bryan W. Couples Australia, November 7, 2011
great room,absolutely loved

fantastic breakfast,loved the room,so big
8.7
the service was of such a high standard,was great to feel spoilt.also you must try the massage service available truly one of the best.great food.the hop on bus stop right next ot hotel as well as cultural artisan village,some beautiful silks and batiks.
Sightseeing/Attractions Tip: you must try the hop on bus,for 32 ringit you get to ride on hop on bus for two days,and it stops at most of the hot spots as well as lettingyou view wre other spots of interest are,a bus passes every 30 to 40 minutes,giving you time to injoy you ivsit.
Hamid M. Families with young children November 7, 2011
Lovely hotel and service with a smile & Great loca

Very good services and fantastic rooms
9.3
I always enjoy when i stay in this hotel, great services and excellent breakfast Buffy
Seah K. Groups Singapore, November 7, 2011
Excellent Facilities

Good location for shopping and business
9
The overall facilities were excellent. We liked especially the room and the generous toilet space. The newspaper in the plastic bag was a welcome sight in the early morning. There was even EPL on cable tv! Breakfast, a commendable spread set in fine ambience and graced by a cosmopolitan clientele, was an enjoyable cultural experience. Your staff were courteous and competent, though you should encourage more of them to smile. Their traditional uniform was in keeping with the image of the hotel. There was tranquillity on this quiet stretch off Jalan Raja Chulan and yet with the bustling Bukit Bintang and the Jalan Alor food paradise in convenient proximity. It was impossible to do justice to the Pavilion in a day. The nearby monorail station MR7 makes getting about town easy and fast. Your hotel is an admirable advertisement for the federal capital.
Sightseeing/Attractions Tip: Good location for upmarket shopping
Azri M. Couples Singapore, November 7, 2011
Great layout. Beautiful design.

Huge and a very comfortable bed.
9.3
hotel was excellent as it was just a walking distance to pavillion mall. easy to get food and the buffet breakfast spread was spectacular. the staffs were also very accommodating and helpful. security personnels were also seen patrolling the hotel ground which even made the stay more pleasant and enjoyable.
Richard R. Couples Germany, November 7, 2011
It is a 5 Star Hotel, but does not feel like one

Good breakfast buffet, very clean, good quality beds
7.3
we apreachited the quick response to our request changing the room to a one not so noisy. generally, it had all the features of a 5 star hotel, but we did not see the kind of love for detail that one would expect in such a hotel. staff was generally friendly, but not really on a high level, some were really friendly others didn't respond to requests. price / value was adequate (about), but i would rather head to the traders or shangri la if they have an offer. ps: the digital version of the agoda hotel voucher was not accepted.
Hotel Feature Tip: Request a room not facing the major construction site in front of the hotel - or use earplugs...

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Customer Reviews - The Royale Chulan Hotel Kuala Lumpur, Kuala Lumpur

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