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The Royale Chulan Hotel Kuala Lumpur

No 5 Jalan Conlay, KLCC, Kuala Lumpur, Malaysia 50450 (Show on map)

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Area: KLCC Number of Rooms: 402
Free Wi-Fi

Recent customer reviews

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Fantastic

8.7

from 5590 reviews

Value for Money
8.8
Location
8.7
Staff Performance
8.9
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
8.6
Food/Dining
8.3
All reviews (5590)
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Jiun U. Families with young children Malaysia, September 16, 2013
Next to major shopping centers

location, size of room and service
7.7
huge room at excellent location.
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Ainal A. Business travelers Malaysia, September 15, 2013
Good hotel

location, nice room, friendly staff
8.7
it was great hotel
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Chen C. Families with young children September 15, 2013
Luxury hotel with up to heaven service

Friendly front desk, high efficiency, sure
9
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Wong M. Families with older children Malaysia, September 15, 2013
Fantastic hotel

Large & comfortable bedroom,Large bathroom & Great breakfast
9.7
Having great location & it is within walking distance to the major shopping mall.The breakfast is awesome.The staff are all friendly with smile & also attentive.I will come back during my next vacation.
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Jun W. Solo travelers China, September 14, 2013
friendly staff

Staff was friendly. There was free wifi in the room. Check out was at 12pm which is definitely a plus point.
8
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Sam A. Couples New Zealand, September 13, 2013
Very good place

Swimming pool, great breakfast and very good service
9.3
Is very good this is the 3 rd time and very time I really enjoyed it with great service
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Hong S. Business travelers Brunei Darussalam, September 11, 2013
price not justified

breakfast was good, internet was fast and rooms were clean
6.7
The Royale Chulan by all descriptions found prior to booking, place it in the centre of KL. This may be the case geographically but in actual fact, getting from the hotel to anywhere nearby including the Pavilion at night by foot requires some maneuvering through dark passages and slippery steps. I checked in relatively painlessly even though the hotel was running a full house from what i could gather. The next few days unravelled a few things...firstly, the IT staff are brilliant and were fast to install a wifi router in my room after i complained that internet access was poor. When asking the concierge for directions, be wary, very wary...firstly they are probably the most shabbily dressed doormen i have encountered with their baju melayu's undone at the tops and not properly turned out. Rude is another way to describe them and unhelpful too. It was raining on one of the days and instead of being empathetic, i was laughed at when requesting for an umbrella. Upon checkout, i was unceremoniously chucked out of the hotel into a taxi outside the hotel through a side door as they were waiting for a VIP to arrive. No apologies were offered even though it appears the hotel's top management was in attendance early that morning. The daily breakfast was good and probably one of the better hotel breakfasts i have encountered. Would i return to the Royale Chulan? Unlikely to based on my experiences...for the amount of money the Royale Chulan was charging you could have got a better experience in other hotels, sad to say. If the management is reading this: please give your IT guy a commendation and do look into your front of house...you will be losing more customers if you carry on with this!
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Billy H. Business travelers Germany, September 9, 2013
fantastic Hotel

gorgeous room, great breakfast-buffet, good location
10
this was my third time in this Hotel and I would always love to come back, but I look out for special offers, because the regular price is high.
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Muhammad F. Couples Singapore, September 8, 2013
Over-sized rooms with great service personnel!

Big rooms, friendly staff and a big breakfast spread
8
A very nice hotel with high-morale staffs. Always smiling and greeting you. Slightly outdated rooms but nice touches like free chocolate snacks and rose petals in the bathtub made my stay worth it. Slightly further in from Pavilion but still a manageable distance. Great breakfast spread and super-sized rooms was a plus!
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Vicente R. Couples Spain, September 8, 2013
Not well managed

location; only one night;
4.3
The stay was really disappointing They did not allow the checking in until 3pm. The room is big but not well design. For example, the separation between the room and the bathroom is done by an open window. Hence all noise and light is “shared” There is no business centre at nights Wifi does not work in the rooms There are many options for breakfast but with low quality It is very much an Arab oriented hotel
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Customer Reviews - The Royale Chulan Hotel Kuala Lumpur, Kuala Lumpur

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