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The Royale Chulan Hotel Kuala Lumpur

No 5 Jalan Conlay, KLCC, Kuala Lumpur, Malaysia 50450 (Show on map)

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Area: KLCC Number of Rooms: 402
Free Wi-Fi

Recent customer reviews

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Fantastic

8.7

from 5553 reviews

Value for Money
8.8
Location
8.7
Staff Performance
8.9
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
8.6
Food/Dining
8.3
All reviews (5553)
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Hafsah M. Couples Singapore, June 16, 2013
Courteous and helpful staff

We were able to check in early without any extra charges. The concierge volunteered to buy food for us late at nite.
8
Had a wonderful stay. Will definitely come again.
Arnel R. Business travelers Philippines, June 12, 2013
It is comfortable and relaxing

The hotel has clean and comfortable rooms. It is also very near to shopping malls.
8
Cherylene S. Couples Australia, June 12, 2013
Fantastic

The room,pool,food and location
10
Osama K. Couples United States of America, June 12, 2013
Bad staff - fair hotel

Closeness to shopping area
5.3
Poor staff, need to know some business mannar
Soon H. Business travelers Malaysia, June 11, 2013
Patchy service. Great value for money

Location, Large rooms and amazing bathroom, Price
8
Usually always stay at this hotel in KL because I can get a great deal on Agoda. Probably best 5 start hotel. However, the service can be patchy - this is especially apparent with the people who make up the rooms. There is always something not done e.g. missing face towels, missing foot towels, missing soaps, missing newspaper - everyday, they nearly always miss something. It's as if they don't follow the check list. My most recent stay was however marred by lower than expected service 1.) Had a room where the AC wasn't really blowing cool air (the lobby was cooler than my room). Mentioned it to staff at front desk. Dont think they did anything except 'report it to maintenance'. I requested a room change the day after, which they were more than happy to do. They should have offered the room change in the first place in my personal opinion. And even when the room changed happen, they didnt offer to help me move my stuff... 2.) In the second room, the toilet light gave out. Took them about 2 days to change it. I didn't report it. Just wanted to see how responsive they were, the people that do up the rooms / maintenance team. Staff are exceptionally polite at the hotel however.
Abdullah A. Couples Oman, June 11, 2013
it was really excellent

location,services,price
9.3
So I. Business travelers Japan, June 10, 2013
best location

Location,price,atmosphere
8.3
Its my second time to stay at royale chulan hotel Bukit bintan. Good atmosphere of Malay style architect . Promotion price is very reasonable and affordable. I definitely recommend you all this hotel.
Aminuddin A. Families with young children Singapore, June 10, 2013
Big comfortable luxury hotel with unique decor

Big rooms, comfortable beds and bathroom with ni e n wide b'fast selection.
8.3
Lathif A. Families with young children India, June 9, 2013
Value for money

Breakfast, Ambience, close proximity to KLCC
9.7
Erwin E. Business travelers Indonesia, June 9, 2013
fab best cosy

atmosphere service room
10

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Customer Reviews - The Royale Chulan Hotel Kuala Lumpur, Kuala Lumpur

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