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The Royale Chulan Hotel Kuala Lumpur

No 5 Jalan Conlay, KLCC, Kuala Lumpur, Malaysia 50450 (Show on map)

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Area: KLCC Number of Rooms: 402
Free Wi-Fi

Recent customer reviews

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Fantastic

8.7

from 5584 reviews

Value for Money
8.8
Location
8.7
Staff Performance
8.9
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
8.6
Food/Dining
8.3
All reviews (5584)
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Wendy W. Couples Australia, June 8, 2013
Maintenance seriously lacking

Location to shopping, early checkin, staff handling change of room as original had several problems
6.3
Overall nice experience but problems with shower not draining, lights not working and small maintenance issues like knobs missing from wardrobe doors and towels with holes in them. Not expected at a top hotel. Did appreciate our friend being able to check in at 7am from an overnight flight and the complimentary breakfast to compensate for having to change rooms, even though dining room then advised us we would have to pay. Another visit to reception desk sorted this out.
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Soon H. Business travelers Malaysia, June 8, 2013
Great at the right price

Location, Large Rooms, Large Bathroom
8
Usually always stay at this hotel in KL because I can get a great deal on Agoda. However, the service can be patchy - this is especially apparent with the people who make up the rooms. There is always something not done e.g. missing face towels, missing foot towels, missing soaps, missing newspaper - everyday, they nearly always miss something. It's as if they don't follow the check list. Place is about 5 minutes walk to Pavilion. That's the brilliant part and you can take the covered foot bridge to KLCC which is about another 10 minutes away. Be careful of the executive taxi's (blue coloured) the hotel use. They do cost more than the normal taxis, but obviously the service is always 100% (as you pay about 3 times the normal rate). Advice if you want to use any taxis in KL is to download the phone app myteksi and hail a taxi that way. If you are going to the airport, book online the day before and get a flat rate otherwise the blue taxis will cost about 30%-50% more.
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Sulaiman A. Business travelers Malaysia, June 8, 2013
A home away from home ... every comfort is there

location is ideal,good value for money and friendly and good ambience.
8.3
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Chan G. Families with young children Malaysia, June 8, 2013
NEAR TO SHOPPING CENTER

Super Kind Size Bed, Clean Room, Friendly Staff
7.7
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Wencheng L. Couples China, June 7, 2013
nice hotel

good location and service, and complete facilities
8.3
Near the shopping mall - pavilion, about ten minutes walk.
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Vikki L. Business travelers Philippines, June 6, 2013
The Hotel is great :)

friendly and attentive staff
9
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Kwan W. Groups Hong Kong, June 6, 2013
A relax "resort-feel" hotel in the city

Nice view, spacious room, spacious bathroom
7.7
It was a quite good experience staying at this hotel. I have chosen the view of the Twin Tower with high floor, however the highest floor to face the twin tower is 4th floor due to the "resort-like" design of the hotel. Though the room is not very high, I can still see the bright Twin Tower in a dark background (the sky in night time) when lying on my bed. Besides the Twin Tower view, you can also choose the pool view of the hotel. It is more relax to stay at this hotel rather than other "apartment-height" hotel. With the location of just a little bit away from the crowded city center but within a walkable distance, about 10 minutes walk, it is a quiet place with nice Twin Tower view and not very inconvenient. I have taken 10 minutes walk to Pavilion, a large shopping center with some restaurants, to have breakfast. There is a bridge connecting Pavilion and the Twin Tower as well, so you can walk to the Twin Tower to have food as well.
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Maria O. Groups Australia, June 5, 2013
Fair stay value for money

Handy value for money
7
none
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Jacob H. Solo travelers Australia, June 4, 2013
Great hotel, central location

Location, nice room, good service
9
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Syed M. Families with older children Singapore, June 2, 2013
Breakfast with Variety

Breakfast, location and rooms with high ceiling
6
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Customer Reviews - The Royale Chulan Hotel Kuala Lumpur, Kuala Lumpur

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