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Recent customer comments

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based on 5837 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Staff Performance 8.9
  • Value for Money 8.8
  • Food/Dining 8.3

October 19, 2013
Great location
Location; Service; Breakfast Buffet
The hotel is very near two huge shopping malls; near great restaurants; near the KLCC park and Acquaria. Bukit Bintang and Lot 10 are also quite near. The rooms were big and comfortable. The staff was attentive and very helpful. We all enjoyed the breakfast buffet, lots of choices and good service.

8 Leslie C.
May 06, 2014
impressive, nice building, good room

9.7 Jacqueline C.
October 21, 2013
Great room, service, location
We were upgraded to a beautiful huge room with separate living area and bathroom the size of a small apartment! When the baby cot was not available the hotel provided an extra bed at no charge.
We were very happy with this hotel, such great service and facilities at a great price. Housekeeping went well put of their way to return my forgotten eye glasses to me, definitely recommend this hotel.

10 Duane P.
October 21, 2013
Amazing stay!
The breakfast buffet had a huge selection, our room was upgraded to an apartment, friendly staff
We had a great stay. The hotel was fully booked, so they upgraded us to an apartment. It was huge, and very clean. The pool was great and the staff was friendly and knowledgeable. The breakfast buffet was fabulous.

8.7 William B.
United Kingdom
October 24, 2013
luxury at a fair price in central KL
the executive lounge on the 5th floor, the inclusive package of laundry and the very supportive staff

10 kai L.
United States of America
October 25, 2013
great place to stay, very accommodating,
large rooms, free car parking, free internet, nice restaurants, upgraded me to suite for free
The stay was absolutely fantastic. We went there for friend's wedding party in the grand hall. DIdn't expect much from the hotel but it was great. Would love to stay there again.

10 Daniel C.
October 17, 2013
Excellent, great hotel, friendly staff
Great architecture and furniture, great location, friendly staff
The hotel looked great, it has a really interesting architecture and the staff were all friendly. Easy check-in / check-out and the location is excellent: near Pavilion mall and 10 mins walk from KLCC / Petronas towers.

9.3 gary B.
November 10, 2013
very enjoyable stay would like to come b and stay
size and comfort of rooms,location,great bed
most enjoyable and would like to come again and stay longer

7.3 Tami S.
United States of America
October 17, 2013
Above average
Ambiance, size, cleanliness
This was our second stay. Check-in is cordial, but not warm and inviting. Room was luxurious, spacious, comfortable and so clean. Buffet dinner is expansive and expensive, but not a lot of choices for the western palate. Service in dining is not good for the expense. Breakfast is expansive, but very crowded, food is not replenished when emptied, lines are long for eggs, waffles, coffee. Service is sub-standard. Breakfast pastries are not available. Western cereal is not available. Overall, visiting is lovely, but customer service training should be a priority.

4 michelle R.
October 17, 2013
Terrible service
Location, decor
We were unable to check in until 5pm, then we were told the room would be a twin not a double. At this late time in the day we were happy to accept any room, they didn't however tell us it was a smoking room and it stank. We stood in the lobby waiting and waiting for our luggage to be taken up and in the end took it ourself. I ordered the promoted cocktail of the month and after a lengthy delay, they informed nobody was able to make it, it only had 3 ingredients and I could have made it myself. A luxury hotel which fell far from the standard expected.