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The Royale Chulan Hotel Kuala Lumpur

No 5 Jalan Conlay, KLCC, Kuala Lumpur, Malaysia 50450 (Show on map)

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Area: KLCC Number of Rooms: 402
Free Wi-Fi

Recent customer reviews

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Fantastic

8.7

based on
5494 reviews

Value for Money
8.8
Location
8.7
Staff Performance
8.9
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
8.6
Food/Dining
8.3
All reviews (5494)
Sort by:
Manish M. Business travelers India, March 21, 2015
Disappointing

Breakfast location convenience
5.7
Mediocre
Graham S. Solo travelers United Kingdom, March 20, 2015
Happy traveler

location, room, food
7.7
The stay was fine. I do think that if you have staff manning the reception then they should have a proper grasp of English, i had to ask to speak to someone who could speak English because the girl I made initial contact with on reception struggled to comprehend a basic request. The location of the hotel is great with close proximity to the rail network and shopping. I was disappointed in the so called 'infinity pool' it really wasn't one.
Ludhy S. Business travelers Indonesia, March 12, 2015
Nice Hotel

Location, Cleanliness, Staff Friendliness
7
It was very nice & satisfy
Chee S. Business travelers Singapore, March 11, 2015
value for money 5 star hotel

location, comfort, value for money
9.3
booked at the last minutes while looking for a hotel to rest. The check-in was fast. Room was comfortable. It is good value for money
Natalie C. Couples United Kingdom, March 8, 2015
NIce

Large room, close to tourist attractions, comfortable
8
compared to other 5* hotels in KL, it's not quite as good, maybe because it's so big, there are people everywhere. However, it's great value or money, good breakfast and very clean.
Poh G. Business travelers Malaysia, March 7, 2015
Good location and nice breakfast

Good location, nice breakfast and room very big
9.3
Feel very comfortable staying in this 5 star hotel. near to Pavillion shopping centre. the hotel breakfast very good.
Norhuda J. Couples Malaysia, March 5, 2015
Unfriendly staff and lack of customer service

the big breakfast spread,the location and the room
7
Norma T. Couples United States of America, March 1, 2015
Royale Chulan Kuala Lumpur Review

Buffet breakfast, spacious room, proximity to Bukit Bintang
9
Very nice stay at Royale Chulan Kuala Lumpur. Hotel has spacious and very clean room, bed was quite firm, sheets were immaculate, bathrooms are very clean. Carpet could have been cleaner, as it shows wear and tear. We had a view of the Petronas Twin Towers from our room window.
Zeng M. Families with young children China, March 1, 2015
It's normal good

Just normal
7.7
Pillow too soft
Goran N. Families with young children Denmark, February 24, 2015
Not experienced service staff

Breakfast, Free Wifi, swimming pool
4.7
The Hotel is old, the rooms is not up to date. The staff especially at the desk is not service minded. Our rooms was located over pub club with to much noise during the night. The bath room iwas not clean. We never choose this Hotel again. Our experience with servicestaff was bad. We complained about the room standard and noisy many times, but nothing happened. This hotel according to the western standard deserve only 3 star.. our stay at this Hotel was unfortunately a disappointing experience

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Customer Reviews - The Royale Chulan Hotel Kuala Lumpur, Kuala Lumpur

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