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The Russell Hotel

143a George Street, The Rocks, Sydney, Australia

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based on 125 reviews

95 reviews in English

Value for Money
Staff Performance
Hotel Condition/Cleanliness
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All reviews (125)
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Tove A. Couples Denmark, January 31, 2015
fine hotel

optimal location, old style, nice and clean
Very good. However, begot a room directly above the bar which was VERY noisy. The problem was sold, since we were moved to another room (upgrade however costed 60 dollars extra/night) Apart from this everything fine.
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Glenn R. Couples Australia, January 27, 2015
air conditioning would be nice for summer weather

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Beth I. Solo travelers Australia, December 30, 2014
Great location and terrific staff

Location, staff and views.
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Terri B. Couples Australia, December 10, 2014
Give the Russell a wide berth

The location to Circular Quay
Very ordinary. I was expecting the room (or something similar) that I had seen on the Internet. The room we were allocated was too small and cramped for an adult couple. Most disappointing was that we were led to believe that our bed was queen size - there was a queen size mattress on a double bed frame with no under support which resulted in my husband rolling out of bed on a number of occasions. In the end he went and slept in an armchair in the lounge. As he is 186 cms this was not an ideal situation. The lounge itself was filthy and grimy as were the shared bathrooms. I am very disappointed with the Russell and will never stay there again. Furthermore. although its location to the Quay is fantastic, I won't be recommending it to anyone I know who is travelling to Sydney. It's a real shame as its location, the originality and history of the building and its quirkiness could be such a drawcard. Please ensure that you show potential customers what they are actually getting for their money - not some poky room with inadequate bedding.
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Tayler J. Solo travelers United States of America, December 6, 2014

Staff was friendly.
The hotel over all was decent. My issues were that the room was extremely small. With this said the size isn't that big of a deal, however, with such a small room and being a few stories up, it gets warm and stuffy. So to remedy this problem you would generally turn on the AC. However this hotel only had AC in the reception area and not for guests in their rooms. So opening a window and turning on the ceiling fan is the next logical step. This is why I wount give this hotel a good review. The amount of noise was outrageous! There is a pub connected to the hotel and We must have had the worst luck with the room we were assigned, because The noise from the pub and the alleyway below us, kept us up all night! Also the ceiling must be thin as well for the people who had the room above us made the equivalent racket of an elephant trying to stomp on a dozen mice! All this at 1:00am. The hotel can't help its location or its old building, but adding some modern things like an AC would have kept us cool without having to open the window and letting in more of the street noise. Listening to drunken fools yelling at each other and hearing bottles break is not what I had in mind for my Holliday. If I were staying there on business I would have demanded my mony back because there was no way to get a reasonable amount of sleep with that much noise. At least on vacation I wasn't too worried about the lack of sleep. A good point, is that the breakfast was good and the staff was friendly. When we complained about the noise the receptionist was understanding but unable to do anything about it. Hotel is located in the rocks and is Walking distance to the bridge and to plenty of night life and pubs. No T. V. In our room but they did offer a sitting room elsewhere. The shared bathroom was very small but seemed clean.
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Toni P. Couples Australia, September 4, 2014

location ,clean, comfortable
good no real issues
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William L. Couples Australia, August 9, 2014
A great spot and a great Hotel

Location. Room standard. General ambience/friendly staff
An enjoyable experience. The Russell is in a great location and provides a great atmosphere for a holiday in Sydney
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Alison K. Couples New Zealand, July 10, 2014
Very comfortable and relaxing. Very convenient.

Old fashioned quaintness and charm; convenience of situation; lovely breakfast area.
We had a most enjoyable stay. The staff were friendly and helpful and our room was attractive and comfortable. We thoroughly recommend The Russell.
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Deborah S. Couples Australia, June 14, 2014
Disappointing experience

Location, reasonably priced internet,
We were disappointed with our stay. Many years ago, my husband and I frequented this establishment and enthusiastically recommended it to friends visiting Sydney. We found it to be 'dated' - furnishings and fittings look tired, bathroom pokey and shower recess needed a good clean. The 'bar' downstairs has replaced wwhat was once a delightful breakfast room with access to George street. The breakfast is now served in the pub next door! The fruit was days old, the cereal stale and the whole thing not pleasant. So sad to think such a beautiful old building no longer exudes the charm and elegance of years gone by. Our room was tiny - yes, a standard, but tiny. No wine glasses, and bottles of water $3.50! Our bed had a 'floppy' matress and it squeaked.The wardrobe didn't shut properly. Not happy customers. We won't return.
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Deborah E. Couples Australia, June 5, 2014
Fantastic location and good value accommodation

Location in the heart of the rocks, historic building and proximity to public transport.
The Russell hotel was the perfect location for our stay in Sydney to see Vivid. Being close to Circular Quay train station, we did not need to bring a car and the Rocks provided numerous pubs, cafes and restaurants.
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