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2015
Very good 7.5
Based on 974 reviews

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About The Santosa Villas & Resort

Description

The Santosa Villas & Resort offers a stunning beachfront resort in Senggigi on the beautiful island of Lombok, East Indonesia. Located just 20 minutes from the Selaparang Airport, the resort features a variety of accommodation from Terrace Rooms to Family Villas. All units are roomy and come with an excellent range of modern amenities. Guests can take a dip in the free-form lagoon pool or relax at the in-house spa. There are six eateries on offer, including Nusantara Restaurant, the Lobby Lounge, the Sea Side Restaurant, the Sunset Bar, the pool side Sanken Bar, and the BBQ night. The resort provides great access to the Gili Islands, Rambitan Village, Penujak, Sukarara, Sendanggile waterfall, and the Mount Rinjani. If you’re looking for a special and unique experience, look no further than The Santosa Villas & Resort.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • valet parking
  • car park
  • airport transfer
  • shuttle service

Fitness & recreation

  • spa
  • massage

Swimming & soaking

  • outdoor pool

Water sports

  • water sports (non-motorized)

Land sports

  • tennis courts
  • table tennis
  • garden

For kids

  • children's playground
  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • poolside bar
  • bar

Cleaning services

  • laundry service

Guest services

  • babysitting
  • tours
  • concierge

On-site facilities

  • elevator
  • shops

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center

Languages Spoken

  • English
  • Indonesian
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Policies

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-6 year(s) Must use an extra bed
  • Guests over 6 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 375000 IDR
Breakfast Charge (when not included in room rate): 125000 IDR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 15. Km
Distance to Airport: 50 km
Internet Usage Fee: 0 IDR
Non-Smoking Rooms / Floors: yes
Number of Bars: 2
Number of Floors: 3
Number of Restaurants: 3
Number of Rooms : 194
Parking Fee (per day): 0 IDR
Time to Airport (Minutes): 60
Year Hotel Built: 1989
Year Hotel Last Renovated: 2007
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Recent customer comments

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Very good



  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.9
  • Location 8.4
  • Room Comfort/Standard 7.3
  • Service 7.4
  • Value for Money 7.4
  • Food/Dining 7.1

4 WAI O.
Singapore
June 21, 2016
Horrible Horrible
I read other travelers review before deciding to book this resort but was dissapointed when my personal experience was far frm the reviews. First the plus points of this resort is staff are friendly, garden is nice i got a free upgrade with large bathroom. Next the minus points are some of the bathroom fixtures n tap are not working i called housekeeping for help but they didnt come at all. There were lots of broken tiles inside the swimming pool i was very worried my kids will cut their feet. Breakfast was sub-standard to me basics like porridge, cereal, yoghurt was not provided, food variety was very lacking not sure if its becoz of ramadan that they cut down. Laundry bags are not provided. The balcony is made of wooden floor boards n some of them are either loose or broken i nearly had my foot stuck in the gaps when one of the floor board gave way. Very dangerous for kids to hang around the balcony area. The spa shop/ service is far from hotel standard where it is located at an old unused terrace building they jus convert two hotel room as a to me make-shift treatment room with hardly any air-conditioning. I asked for ayuverda massage not sure what oil they applied on me it came frm a white plastic bottle tat looked cheap. There is no pre-foot bath nor herbal tea being served after treatment which most hotel spa will provide n all the fixtures are 80s wooden bed. The whole experience was errie as i had to walk to the vacant building in the evening felt very cheated of the entire experience. There were some cafes n restaurants outside of the hotel other than that nothing much to shop around so i wouldnt say location is fantastic either.

8 Nurul D.
Indonesia
May 13, 2016
Very Nice
Good

7.6 SITI J.
Singapore
April 01, 2016
Overall stay in santosa
Stayed for 5nights but would prefer to stay in gili T with more crowd. Senggigi was not as happening as I thought it would be. The beach is clear blue and it is accessible for boat ride pick up to gili T/meno/air.

10 Manojit D.
India
March 14, 2016
Good place
Nice place to stay

5.2 Nurulshida A.
Malaysia
March 14, 2016
Dissappointing
Not value for what I paid, aircond problem.. My room was very far & card access to enter room problem although we've change the access card twice.. Food not satisfying..

3 yuwono U.
Indonesia
February 29, 2016
dirty,old,unworthy
i really feel dissapointed with this hotel start from the room and terrible service from hotel staff, we arrived in the middle of the night around 10 pm and as we arrived no even one staff is helping us to bring luggage down from car, and then the receptionist said that they will give a free upgrade room so we just feels so happy but once we get into room that they said "free upgrade" it was really a nightmare, broken air con and old room, the room that we had was different from what agoda offers, so i called them to change room because air con broken, they move us to another old stinky room, well air con is working but broken, water comes out from air con and make all my luggage wet. i will not suggest this hotel even they put price cheaper 50 or even 70%.. its really nightmare and staff is unprofesional. i guess this hotel is in the middle of bankcrupcy,and when we check out also not even one staff is helping us with luggage, they just sit and chat with each other in the lobby while we taking luggage. this price is not worth for this hotel

8.3 Deanna T.
Malaysia
January 14, 2016
If not for upgrade, I will not have enjoyed
Upgraded to private villa
We arrived for our Honeymoon and checked into our Deluxe room. Air conditioning was not working properly, called Front Desk and waited for about an hour before anyone showed up. Came, checked, didn't say anything, said they will check the external compressor and left. We were unsure if they were coming back so we waited. Called Front Desk after half hour and waited and waited again. Finally hotel person came and asked if air conditioning was working which was still not working! The service people did not even have the decency to come back to update us while we waited. It was dinner time and getting late. Finally after raising our dissatisfaction, did they agree to upgrade us to the Villa, which was beautiful. On another note, the beach was a let down as it was dirty and there were a lot of boats going in and out. On top of that, we could see outsiders coming in to use the bathing facilities next to the poolside and even jumping in the pool. The hotel security should not have allowed people to walk in and out if they are not guests of the hotel. Overall, although we enjoyed the Villa, we will not be going back next time.

6.7 Steve L.
Hong Kong
January 10, 2016
Good except for the mosquitoes
Comfortable room, value
We were going to stay for 1 night only, and our experience initially was good, esp we got upgraded to Deluxe suite for free. Room was clean and comfortable, and it was rather value for money, so we decided to return for another night 2 days later. This last room was FULL OF MOSQUITOES. Don't get me wrong, I live in South East Asia so I know mosquitoes are common. But that was just bad. I literally killed 1 mosquito every 1-2 minutes! I made several calls to reception to request for something to be done, but I had to go down to speak to manager myself as nothing was done after 1 hour, as I was told that no room of the equivalent standard was available. I had to show the manager a snap photo of all the mosquitoes dead bodies. Thankfully, we got upgraded (this time for a good reason) to a villa. This place would be good if they take care of the mosquitoes.

6.3 Steve L.
Hong Kong
January 10, 2016
Good beginning but downhill afterwards
Comfortable room, value
We were going to stay for 1 night only, and our experience initially was good, esp we got upgraded to Deluxe suite for free. Room was clean and comfortable, and it was rather value for money, so we decided to return for another night 2 days later. This last room was FULL OF MOSQUITOES. Don't get me wrong, I live in South East Asia so I know mosquitoes are common. But that was just bad. I literally killed 1 mosquito every 1-2 minutes! I made several calls to reception to request for something to be done, but I had to go down to speak to manager myself as nothing was done after 1 hour, as I was told that no room of the equivalent standard was available. I had to show the manager a snap photo of all the mosquitoes dead bodies. Thankfully, we got upgraded (this time for a good reason) to a villa. This place would be good if they take care of the mosquitoes.

7.7 troy R.
Indonesia
January 05, 2016
old but clean neat and well maintained
great location, warm staff and best landscape
when we were check in they upgrade our rooms to deluxe suite n no add charge. everythings was good as we expected, only the variety and amount of breakfast lil bit less.


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