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The Sebel Suites Auckland

85 Customs Street West , Auckland City Center, Auckland, New Zealand (Show on map)

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Formerly : Sebel Suites Hotel
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The Sebel Suites Auckland Auckland - View The Sebel Suites Auckland Auckland - Guest Room The Sebel Suites Auckland Auckland - Guest Room The Sebel Suites Auckland Auckland - Guest Room The Sebel Suites Auckland Auckland - Guest Room The Sebel Suites Auckland Auckland - Exterior The Sebel Suites Auckland Auckland - Guest Room The Sebel Suites Auckland Auckland - Balcony/Terrace The Sebel Suites Auckland Auckland - Guest Room The Sebel Suites Auckland Auckland - Guest Room The Sebel Suites Auckland Auckland - Exterior The Sebel Suites Auckland Auckland - Guest Room
Area: Auckland City Center Number of Rooms: 124

Recent customer reviews

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Excellent

8.4

based on
80 reviews

76 reviews in English

Value for Money
7.9
Location
9.6
Staff Performance
8.5
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.3
Food/Dining
7.2
All reviews (80)
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Sue K. Couples Australia, December 30, 2015
Great Great Great

Location cleanliness and views
10
Was a great time. Handy to everything
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Sophie M. Solo travelers New Zealand, November 8, 2015
Terrible service

The location
5.3
The hotel staff had been asked to add my friends name to the booking so when his visa for the US was delivered they would accept them. The girl did not do this so the hotel declined and my friend was stuck in NZ an extra day and cost him $1k to buy a new flight back and the hotel refused to offer a comp room for the extra night. The MOD was so rude and unhelpful he kept lying saying he had sent a message to the GM but just "hadn't heard back" yet when we tracked down the email address the GM was hearing it for the first time. It was all handled very poorly. Luckily the GM when we finally contacted him, offered my friend a room and taxis to and from the airport to collect his documents from FedEx. Not only was this the hotels fault, their manager on duty handled it poorly and took up most of our weekend trying to rectify the problem.
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Monique W. Families with older children New Zealand, July 5, 2015
Great

Location , price, staff
9.3
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Diane O. Couples United Kingdom, April 22, 2015
Holiday

Position, staffing, room
8.3
Excellent
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Kikipa F. Couples French Polynesia, January 11, 2015
Relaxing

The site , the room , the wharf
8.3
Good
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Melissa N. Couples Australia, January 6, 2015
Great location, our room had everything we needed

Location, comfort and spacious
8
Couldn't fault our stay, our room had everything we needed including a washing machine and dryer. The room and bathroom were really spacious.
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Ian P. Couples Australia, January 5, 2015
Good location , a little difficult to locate

Location and access to the waterfront area
9.3
Good but then the charged $60.00 for overnight parking - when I booked parking was included but on check out they could not locate this detail
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Yair T. Couples Vanuatu, November 23, 2014
normal

location
9.3
Ir was ok
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Robert F. Couples United States of America, November 8, 2014
best location hotel for cruise ship passenger

location. friendly staff, cleanliness
8
Best location, only walking distance from the cruise terminal, ferry terminal, and to get to other tourists attraction.
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James E. Couples Australia, November 6, 2014
Long weekend away

Washing machine, view, proximity
5.7
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