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The Senses Resort Patong Beach

111/7 Nanai Road, Patong, Phuket, Thailand 83150 (Show on map)

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Area: Patong Number of Rooms: 116

Recent customer reviews

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Excellent

8.5

based on
1073 reviews

511 reviews in English

Value for Money
8.5
Location
8.0
Staff Performance
8.8
Hotel Condition/Cleanliness
9.1
Room Comfort/Standard
9.1
Food/Dining
7.7
All reviews (1073)
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Krystian K. Couples Poland, February 12, 2016
Exactly what was expected

Friendly staff, facilities, quite location
8.7
The room was big and comfortable. Saying the room had a see view would be and overstatement. The see is quite far. It was quite at night and we had a good night sleep. Right from the check-in we have been taken care very well by the staff. We had a great time and felt relaxed. The choice at the breakfast was good. The swimming pool is nice. The cleaning staff could do a better job. There was visible dust on the floor and furniture. Bed lining wasn't changed regardless our request. Groups of Chinese tourists behaved noisy and smoked cigarettes in non-smoking areas despite all the signs. They also used the private pool of pool-access rooms, which I imaging must have been unpleasant for guests in these rooms. That was quute annoying but I understand hotel staff has limited influence there.
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Tim C. Couples Hong Kong, January 24, 2016
Great Pool

Infinity Pool, Poolside Bar, Pool Access Room
9.3
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Gianclaudio M. Couples Switzerland, January 17, 2016
Very good Hotel

very nice view, quite location, very good hotel
9.3
I booked a Suite in this Hotel with a Fantastic view of the city of Patong. Large swimming pool, fitness center, and good staff. The Hotel is 10 min by foot from the center and is located at the hill of Patong. For my point of view: very nice location and very nice hotel. Just a short negative remark: the breakfast could be improved (more choice), whereby - in the other hand - the service is guaranteed from 6:00 till 11:30 !
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William T. Couples United Kingdom, January 8, 2016
You won't be disappointed at GBP93 per night

Price, View, Staff Politeness
8.7
Your money goes far here. We stayed for 7 nights and were entitled to a VIP card which gives 20% off all hotel food outlets including in-room dining before 11pm and the massage spa. I was told the card is issued to all returning guests or new guests that are staying a minimum of 7 nights. Breakfast variety is decent. The hotel provides a free shuttle service to the local mall and Patong beach although you are required to book in advance. Taxis generally know the hotel. The hotel's own taxi service is easy to book although more pricy - the app grabtaxi is recommended with a tourist sim. Hotel is located on a steep hill so one would think twice before walking up during the midday sun. In-room decor is decent, although the sealing in the showers needs some attention (reseal). The drainage in the showers also emits an unpleasant smell though this can be resolved by placing a bin over it - a drainage design fault in my opinion. Overall recommended.
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Aaron W. Couples Australia, January 6, 2016
Very good hotel.. Elevators are poor though

Room, location, pool
9
Loved it
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William V. Couples United States of America, January 4, 2016
Just a pretty pool with no customer service

pool is it and it is cold
4
Well, it started out bad. they would only give me 1 key because they say that customers like to leave the extra key in the power switch when they leave the room. how can 2 people live in a room with only 1 key? The lobby has water leaks that have not been repaired for a long time. The buffet breakfast sucks. caters to only Chinese customers and the Chinese say it sucked as well. eggs precooked and are cold. kitchen was not clean. The bathroom smelled like urine. clearly they do not know how to install loop seal on the drains or use reclaimed water in the shower. The hotel building is under construction blocking 1/2 of the view. we were not warned about the ongoing construction. They only allow 2 towels in the bathroom. if you ask for more, they will bring it in exchange the next day. if your bed smells like dirty feet, they will not change the bedding until the next day. This hotel trains its staff to treat customers like children and they constantly tell you how to enjoy your stay and what you can not do. There is ZERO acceptance for any mistakes or problems that the hotel has. they think that you should follow the rules that they invent and nothing more. I hated my stay and will never go to this place again. The list goes on, but if you are looking for that Thai hospitality, you will not find it here.
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Tim H. Couples New Zealand, December 29, 2015
Very Nice

1. View 2. Swimming Pool 3. Room layout
8.7
Very enjoyable would defiantly stay there again
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Michael S. Couples Australia, December 26, 2015
A room with a view

View, huge room and amenities
8
Great view from oversized balcony, very spacious room, high quality fixtures/fittings, big pool, very clean and quick internet. Breakfast was more 3 star than 4, but still quite a few options. Bell boy very well informed and helpful, pool staff could be a little more attentitive
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Eder N. Families with older children Hong Kong, December 24, 2015
The Senses Resort Patong Beach
7
This customer has only rated this hotel and has not submitted any comments.
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Sharina N. Couples Singapore, December 23, 2015
Amazing!

Beautiful room, nice pool & friendly staffs
9
Had the pool access room and it was simply amazing! Enjoyed it! Would definitely be back again!
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