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Sofitel Singapore Sentosa Resort And Spa

2 Bukit Manis Road, Sentosa, Singapore, Singapore 099891

Very good 7.9
Based on 1356 reviews

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Very good



based on 1356 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 9.0
  • Location 7.7
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 7.4
  • Food/Dining 7.5

Ho C.
Singapore
May 28, 2016
relaxing stay
clean and well-designed rooms w a good layout. the toilet with its mosiac tiles and attention to details is delightful. lovely to have a room with a garden view and to witness little animals roaming freely outside. great that hotel is away fr the bustle of RWS yet not secluded. huge spaces to bask in and aesthetically pleasing surroundings to invigorate the senses. nice!

ler C.
Singapore
May 16, 2016
Beautiful place
The place is so beautiful and chill. Rooms are big enough and toilet too

Robert S.
Germany
May 11, 2016
Excellent hotel for relaxing but staff is still in training for 5 star
The hotel is very nice, excellent facilities especially the pool is very large and with a nice layout. The restaurant Italian restaurant offers very delicious food. Overall pricey but it is a 5star hotel. The only thing that is not 5star is the very poor housekeeping. Even if you ask for improvements it always takes at least 2 call and lots of waiting to get things clean up. For a 5 star hotel with corresponding prices the service must be improved a lot. No attention to the details at all! Overall, it is a nice hotel but the poor service experience is definitely a big negative.

Ong J.
Singapore
May 10, 2016
Disappointing stay
Booked a room for 3pax but toiletries provided was only for 2 pax. There was only 2 pathetic pieces of tissue left in the tissue box. Clearly enough they did not replace the tissue box after the previous check out. And there was only 1 tissue box in the toilet of the Prestige Family suite. None can be found in the rooms. Called housekeeping to request for essential toiletries such as 1 more set of toothbrush & tissue box but end up he came with towel & soap. Housekeeping is poor as u can see dust/spider webs on certain corner of the room & toilet. Utterly disappointed with the stay. Simply not worth the money.

Francisco V.
United States
May 05, 2016
May holiday problem
The Sofitel Hotel in Sentosa is a great facility in a great location however when arrive around 2:00 pm our suite was not ready and it took almost until 5:00 pm to get the room and until 10:30 pm to finally get the extra bed deliver to our room.. All day they could not deliver bottle water to the room and room were make up very late in the day and very poorly... The problem it looks they did not had enough housekeeping staff even the hotel had high ocupancy during the May holiday.. Very dissaponted to see a Hotel of that quality with a major service meltdown on the housekeeping service..

Shireen T.
Malaysia
April 18, 2016
nice ambience and environment
staffs are very friendly and helpful.

David H.
Singapore
April 05, 2016
Newly decorated hotel, quiet location
Value for money for a hotel in Sentosa

Chantel J.
Australia
March 30, 2016
Beautiful
The room, pool, spa facilities

Francis K.
Ireland
March 13, 2016
Fantastic Resort
Beautiful rooms, excellent facilities, friendly staff, and very relaxing.
We had a fantastic weekend at Sofitel. I chose this hotel because it seemed smaller and less over-run with theme-park tourists; it's a "Hotel & SPA" meaning that they are one and the same, and the interior design is unique, french elegance. The only negative was its expensive Italian restaurant "il Lido"; the food was very average and the waiter couldn't even explain the menu (very little English - shocking for fine dining). Apart from that, 9 out 10 from me.

Jamie W.
Malaysia
March 07, 2016
Nicely decorated hotel, clean
Clean, friendly staff and spacious