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The Square

Siwalankerto Street 146-148, Rungkut, Surabaya, Indonesia 60236

Recent customer reviews

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Very good

7.0

based on 146 reviews

865 reviews in English

Value for Money
7.5
Location
6.8
Staff Performance
7.1
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
7.1
Food/Dining
5.9
Families with young children (146)
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Aprizal P. Families with young children Indonesia, March 27, 2016
satisfied
5.3
suasananya nyaman.
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Meity I. Families with young children Indonesia, March 5, 2016
Nice clean hotel

Room , staff, clean
8
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Fatmah J. Families with young children Indonesia, December 23, 2015
nice staff n nice price

the staff very nice, the price very low, the room very big
7.3
far from central surabaya, the swimming pool can not be use because dirty, the airconditioner too loud n not cold....but the room very nice big, n i love the food court above the hotel...have alot of shop
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Arimbi P. Families with young children Indonesia, December 7, 2015
Check Room's Compliteness (Spoon, Teapot) First

New hotel, nice rooms, near food arcade
8
This hotel is a new hotel, all the furniture was new. A little hard to find the hotel lobby at the first time, because the entrance is in the food arcade. And takes a little longer to check in because the front desk staff is still new too, so less agile. Arrived in the room I was very pleased with the atmosphere of the room. Comfortable bed, there is a mini kitchen which is very helpful, the bathroom was also clean and spacious. There is also wifi here. When i made a tea, i realized that the spoon provided was only one, but I thought it was already supposed to be like that. But when i went to check out, this is disputed by the room boy who checked the rooms. Fortunately receptionist accept my explanation and made a statement that I do not lost the spoon. It took a very long time to check out because of this issue. But except that, everything is fine. I checked out at 4 am and the receptionist was still ready to serve. One more thing, do not forget to make sure that your identity card has been returned by the reception after you check in and pay a deposit. Because my identity card is not returned, and I did not check it. Fortunately, my parents lived in Surabaya and finally went to the hotel to ask for my identity card. The hotel is actually nice just had a very poorly trained staff.
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Edgina L. Families with young children Indonesia, September 1, 2015
good

comfort, cozy, secure
7.7
Good
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Raymon C. Families with young children Indonesia, June 23, 2015
Clean

Clean
6
Nice
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Raymon C. Families with young children Indonesia, March 24, 2015
Nice hotel

Clean, new hotel, comfort
6.7
The room was very big , nice hotel and not too far to airport
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Yvette C. Families with young children Australia, December 23, 2014
Great location

Close to many food options / cheap laundry that's returned to hotel recepti
8
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Yvette C. Families with young children Australia, December 23, 2014
Great value

location location location
8.3
fantastic & would return
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Zarul S. Families with young children Malaysia, December 18, 2014
Friendly staff

1. Friendly staff 2. Good food 3. Good location
9.7
I will stay at this hotel if i go back to surabaya again
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