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The Surrey Hotel

465 Great North Road, Grey Lynn, West Suburb, Auckland, New Zealand 1021 (Show on map)

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Formerly : The Quality inn West End
based on 17 reviews
  • Area: West Suburb
  • Rooms : 83

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Room Types
Deluxe Room
Deluxe Room - Non Refundable
Deluxe Room
Motel Studio - Non Refundable
Standard Room - Non Refundable
Standard Room - 5 Night Minimum Stay
Motel Studio
Standard Room
Motel Studio
Standard Room
1-Bedroom Apartment
One Bedroom Apartment - Non Refundable
One Bedroom Apartment


When would you like to stay at this hotel?

Features of The Surrey Hotel


business center

car hire

car park

coffee shop

daily housekeeping


facilities for disabled guests

family room

laundry service

luggage storage

meeting facilities

pets allowed


room service

safety deposit boxes

Sports and Recreation

fitness center

hot tub

indoor pool


Wi-Fi in public areas


car park

Languages Spoken



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The Surrey Hotel, located in West Suburb, Auckland, is a popular choice for travelers. The hotel lies 1.0 km from the city center and provides accessibility to important town facilities. For sightseeing options and local attractions, one need not look far as the hotel enjoys close proximity to Motat, Museum of Transport & Technology (MOTAT), Eden Park.

At The Surrey Hotel, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. Guests of the hotel can enjoy on-site features like daily housekeeping, facilities for disabled guests, luggage storage, Wi-Fi in public areas, car park.

Experience high quality room facilities during your stay here. Some rooms include internet access – wireless, non smoking rooms, air conditioning, heating, wake-up service, provided to help guests recharge after a long day. The hotel's recreational facilities, which include hot tub, fitness center, indoor pool are designed for escape and relaxation. With an ideal location and facilities to match, The Surrey Hotel hits the spot in many ways.
The Surrey Hotel, located in West Suburb, Auckland, is a popular choice for travelers. The hotel lie ... see more
Pets are permitted in Motel Studio Units only for an additional charge of $25.00 per night. Only one pet is allowed per room.

Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-10 year(s)
Must use an extra bed

Guests over 10 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Airport Transfer Fee
45 NZD

Breakfast Charge (when not included in room rate)
21 NZD

Check-In From
2:00 PM

Check-Out Until
10:00 AM

Distance from City Center
1.0 km

Number of Restaurants

Number of Rooms

Room Voltage

Time to Airport (Minutes)

Year Hotel Built

Year Hotel Last Renovated

Recent customer comments

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from 17 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (17)
Sort by:
Scott J. Business travelers Australia, April 1, 2015

check in was very fast
Fast check in/out - really good. Room was adequate, food adequate. I chose the hotel because I needed to stay in this area. I wouldnt go back for any other reason. To be fair I didnt visit the pub, maybe thats good?
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Issa A. Families with young children Brunei Darussalam, March 27, 2015
Not a perfect choice

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David M. Business travelers New Zealand, December 18, 2014

Room was dirty
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Tracey S. Couples New Zealand, December 13, 2014

Friendly at the pub cat food
We thought it would have been nice to have regular tea dilma bell and a bit more milk . Found a packet of contreseption pills under furniture felt the vacuum ing wasn't done correctly. From someone else who stayed at the surrey.
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Gina H. Couples New Zealand, September 21, 2014
Not worth the money.

I thought the price that I payed for the motel was not worth it. The tv channels were fussy like I was watching tv from bunny rabbit ears. Staff took to long to attend to our needs.
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Robert W. Couples New Zealand, May 4, 2014
My husband and I enjoyed our stay there as this wa

Close to city as well as buses .Handy restuarant and bar
Generally very good thank you
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Paul C. Business travelers United Kingdom, May 10, 2013
Quiet, comfy hotel with good staff and location...

Check-in/out, large room, comfy bed, good food
I use hotels a lot for my business travel and The Surrey was good value for money. What I look for is to be able to check in/out quickly; a nice, large, clean room; a comfy bed; internet access and a decent option for eating/drinking. I found all of these at the The Surrey. It's outside the CBD so location isn't as good as some others but thats an observation, not a criticism...
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Bernadette W. Couples Australia, March 26, 2013
Great staff & location but rooms needs sprucing up

Very friendly staff, central location & superb food
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Rhys B. Solo travelers New Zealand, February 3, 2013
Would not stay at this hotel again
Would not stay in this hotel again. Booked a deluxe room as the hotel mentioned it was pet friendly only to discover that the deluxe room would not allow pets, was given option to leave pet in car and stay in that room or downgrade to normal room with no refund in price. Explained that the website mentioned pets allowed and did not say only certain rooms. Would have been happy to change rooms if i was refunded the difference but was simply told tuff luck. Bad service, was told it was my mistake for not asking. Despite putting the request in the initial booking. If you expect good customer service I would not recommend this hotel!
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Noel P. Couples New Zealand, November 25, 2012
Character hotel with excellent customer service

Duty manager was fantastic, breakfast was great, nice pool and gym and our room was very comfy
For the price, this hotel was very good value. The duty manager was exceedingly helpful and forthcoming with information, we were very impressed! The pool and the gym are an additional bonus. The hotel is situated close to the Museum of Transport and Technology and the Auckland zoo. The room was very comfortable and reasonably clean. Breakfast was excellent .
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What customers say:
Nearest transport:
  • Mt Eden Train Station (1.8 Km / 22 min walk)
Distance to airport:
  • Auckland International Airport (16.2 Km)
Top attractions in the area:
  • Auckland Zoo (1.8 Km / 22 min walk)
  • Smith & Caughey's Queen Street (2.9 Km)
  • Sky Tower (2.9 Km)
  • Skycity Casino (2.9 Km)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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