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Customers like this hotel for:
    Nearest transport:
  • Flinders Street Railway Station (0.6 Km / 8 min walk)
    Area recommended for:
  • shopping
  • sightseeing
  • restaurants
    Distance to airport:
  • Essendon Airport (11.7 Km)
  • Melbourne Airport (18.9 Km)
    Customer comments:
  • "Close to public transportation", "Extremely friendly and courteous staff", "Good service and nice rooms"
    Top attractions in the area:
  • Bourke Street Mall (0.1 Km / 2 min walk)
  • Chinatown (0.1 Km / 2 min walk)
  • Regent Theatre (0.3 Km / 4 min walk)
  • Collins Street (0.5 Km / 6 min walk)

Note: Distances are measured as a straight line.

The Swanston Hotel Grand Mercure

195 Swanston Street, Melbourne CBD, Melbourne, Australia (Show on map)

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Features of The Swanston Hotel Grand Mercure

Hotel Facilities

  • 24-hour room service
  • babysitting
  • bar
  • coffee shop
  • concierge
  • elevator
  • facilities for disabled guests
  • laundry service
  • meeting facilities
  • restaurant
  • room service
  • safety deposit boxes
  • shops
  • tours

Sports and Recreation

  • fitness center
  • indoor pool


  • Wi-Fi in public areas


  • car park
  • valet parking

Languages Spoken

  • English

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Hotel Description
Sitting right in the heart of Melbourne, this property is surrounded by wonderful places you should...see more Sitting right in the heart of Melbourne, this property is surrounded by wonderful places you should visit. The popular attractions include shopping precincts, theaters, galleries, bars, and restaurants. Just a stones' throw away from vibrant Bourke St. Mall, Federation Square, Southbank, Her Majesty's and Regent Theaters, Queen Victoria Markets, and Melbourne Central Shopping Complex, it is an ideal location for leisure travelers. The property features spacious and contemporary rooms that are well furnished. It also offers amenities like TV, DVD players with a DVD library, satellite channels, mini bars, toasters, personal safes, and internet access. The Swanston Hotel Grand Mercure is a great hotel that is well appointed and an excellent choice.
Hotel Policies
Useful Info
Food, drink and entertainment

Recent customer comments

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All reviews (384)

Business travelers (67)

Couples (134)

Solo travelers (39)

Families with young children (55)

Families with older children (56)

Groups (33)

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (384)
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Matthew C. Solo travelers
Australia, October 08, 2015
Grand Mercure Melbourne Review

Location, Location, Location
Very suitable to transport, entertainment and restaurants
Dustin C. Couples
Australia, September 29, 2015
Everything at the door step

Location, Room Size, Staff
We've stayed here before and always had a north facing room. For the first time we faced south towards the Bourke St Mall and the noise difference was obvious. Buskers at all hours. Trams and the 5 storey billboard that lights up at night I can deal with but some of the buskers need to be put down. Having said all that, the location cannot be faulted and we will stay there again... hopefully in a room facing north * crosses fingers *
JULIE M. Solo travelers
Australia, September 29, 2015
Staying at Swanson macure hotel

Staff very polite, good breakfast, clean room
I would not rate this hotel 4star more 3star..walls must be very thin had very noisy group nearby slamming doors laughing and talking until midnight then again at 5am..the decor was very depressing looking ,drab colours, very cheaply furnished,more like a back packers hotel. On the positive side the breakfast was quite good..if you are wanting a lovely hotel experience you probably need to go five star..not 3star masquerading as 4star
Shanel L. Families with young children
Singapore, September 22, 2015
good location

location & good service
the location is great! right in front of a tram station. david jones, myer and royal acarde is just round the corner. my fav vietnam restaurant is just 3 min walk away!
Stephen P. Solo travelers
Australia, September 22, 2015
Good location

Good location, well priced, friendly staff
The overall stay was pleasant, what they had in service they lacked in presentation. My bathtub was cracked and the sealant and grout was going orange. Housekeeping was friendly and on the ball and the reception staff were happy
gerard T. Couples
Australia, September 15, 2015
Terrific spot

Location location location
Shi-Ming P. Families with young children
Singapore, September 12, 2015
Exceeding expectations.

Excellent location at an excellent price. Value for money. Great if you're looking for a centrally located no-frills hotel.
Our family thoroughly enjoyed our stay there and will definitely return. It's centrally located at a price that's of great value. Staff are extremely helpful too.
Alvin A. Couples
Singapore, September 12, 2015
Located in the CBD, an awesome place!

Location, cleanliness and the service
The Swanston Hotel Grand Mercure is a great place to stay if you want to be in the CBD. It's right in front to a tram stop, inside the free tram zone. It's within walking distance to Yarra River and St Paul's church as well as Victoria Market. The room is clean and the staff friendly. From getting taxis for us to sorting out our LeAccor memberships, the staff did help us quite a fair bit!
Jocelyn C. Families with young children
Malaysia, September 09, 2015
Very comfortable! Valuable!!!

Great bathroom, Comfort bed, close City location
Helen J. Families with older children
Australia, September 06, 2015
Great stay

Location, comfort of rooms and friendly staff.
Enjoyable, everything was there to make our break a good time.

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