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The Swanston Hotel Grand Mercure

195 Swanston Street, Melbourne CBD, Melbourne, Australia

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Features of The Swanston Hotel Grand Mercure

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • babysitting
  • bar
  • coffee shop
  • concierge
  • currency exchange
  • daily housekeeping
  • dry cleaning
  • elevator
  • facilities for disabled guests
  • laundry service
  • luggage storage
  • meeting facilities
  • newspapers
  • restaurant
  • room service
  • safety deposit boxes
  • shops
  • tours

Sports and Recreation

  • fitness center
  • indoor pool


  • Wi-Fi in public areas


  • car park
  • valet parking

Languages Spoken

  • Chinese (Mandarin)
  • English
  • Indonesian

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Hotel description
Sitting right in the heart of Melbourne, this property is surrounded by wonderful places you should...see more Sitting right in the heart of Melbourne, this property is surrounded by wonderful places you should visit. The popular attractions include shopping precincts, theaters, galleries, bars, and restaurants. Just a stones' throw away from vibrant Bourke St. Mall, Federation Square, Southbank, Her Majesty's and Regent Theaters, Queen Victoria Markets, and Melbourne Central Shopping Complex, it is an ideal location for leisure travelers. The property features spacious and contemporary rooms that are well furnished. It also offers amenities like TV, DVD players with a DVD library, satellite channels, mini bars, toasters, personal safes, and internet access. The Swanston Hotel Grand Mercure is a great hotel that is well appointed and an excellent choice.
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Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (406)

Business travelers (69)

Couples (142)

Solo travelers (43)

Families with young children (62)

Families with older children (57)

Groups (33)

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (406)
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Paul S. Solo travelers
Australia, January 11, 2016
The Swanston Hotel Grand Mercure Melbourne

Location, extremely helpful and friendly staff
We stayed for 5 nights and apart from the occasional loud street performers at night (not the fault of the hotel) the location was excellent. The staff could not have been more helpful. Whilst it is self rated as a 4 star hotel, we found the décor was in need of some TLC, although the paintwork looked clean it had seen better days and some paint was peeling from areas of the walls in the room, that said it was always clean and tidy. We would look at staying here again on future trips to Melbourne.
Feriel A. Solo travelers
Mauritius, December 31, 2015
Great location

1. Close to public transport 2. Within walking distance to many city attractions 3.Proximity to Shopping Centres and restaurants.
Overall an enjoyable stay. I was there around Christmas time for 10 days. The room was reasonably spacious though a bit dated. Staff were very helpful. The City becomes quite busy with late night busking around this time of the year. This could be an issue for light sleepers or for those on lower floors. I was on the 12th floor looking out on Bourke Street side. The walls are not soundproof. Crying babies in the middle of the night could be disturbing. I would stay there again.
Charmaine C. Families with young children
Singapore, December 31, 2015
Great location

Location, comfort and staff efficiency
The location was perfect, smacked right in the middle of the city centre. It is very convenient to walk everywhere, if not, the free trams in the city centre can take you to further places. Check in and out were a breeze. Room was tidied up daily on cue. Room decorations could be aging a little but this does not compromise on its comfort. I will definitely be back!
Widarwan L. Families with young children
Indonesia, December 26, 2015
gd location- old building -ordinary interior

good location only .. nice people
OK. .not really satisfied
Carolyn T. Business travelers
Singapore, December 09, 2015
Great location simple rooms deco a bit old

Location cleanliness space
The stay was good considering the location. Rooms were a bit tired and not modern. However, the staffs were friendly and rooms are clean. Would be better if they could modernize the deco a little.
Moon L. Families with young children
Singapore, December 13, 2015
Hotel in a good location, easily assessible,

good location, room is comfortable, assessible to places around
very good experience staying in the hotel, room is very comfortable, location is excellent.
CHE Y. Families with young children
Malaysia, December 02, 2015
Good location

Location, clean, friendly staff
Very good location. Tram is in front of the hotel. In free tram zone. Very near to shopping mall like QV mall, David jones and Myer. Also near to halal food restoran like Nelayan Restoran and block M. Very friendly staff. Hotel room spacious with 2 Queen bed, suitable for us with small children.
Susan S. Solo travelers
Australia, November 23, 2015
City centre stay

Location location location
Donna C. Solo travelers
Thailand, November 20, 2015
great location

location, location, staff
Stay was good overall
ALLISTAIR M. Families with older children
Australia, November 18, 2015

Value, Location, Room
Seamless.Requested & allocated wonderfully quiet room.

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