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The Swanston Hotel Grand Mercure

195 Swanston Street, Melbourne CBD, Melbourne, Australia

Recent customer reviews

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Excellent

8.1

based on
406 reviews

366 reviews in English

Value for Money
7.9
Location
9.5
Staff Performance
8.3
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
8.1
Food/Dining
6.9
All reviews (406)
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George N. Couples Australia, November 5, 2015
Melbourne Cup

Location, friendly staff, accor member
7.7
The stay was good. Room was clean but tired. Needs a face lift.
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Jenny J. Couples Australia, October 28, 2015
great loccation

location
8
good used it plenty of times before
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Dustin C. Couples Australia, October 25, 2015
Far too noisy

Location
6.3
We've stayed here a number of times previously but won't be in the future. Over time, what goes on outside the hotel has become extremely noisy. Buskers use more equipment these days than I take on holidays. You just start to get out of earshot of one and another comes into range. Amplifiers, synthesizers... all plugged in to power and going the whole time. It's like attending a concert that you don't want to be at - only it's in your room and you can't get away. We ended up moving rooms at 3am on a Saturday morning due to the racket coming up from the street (do not get a room facing the Bourke St Mall. 905 and 906 suffer badly). Sadly, the best feature of this hotel (its location) is also its biggest downfall. Previous reviews mention noise but nothing is said at check-in about the possibility of your room being a concert venue. Management seem to be hand tied and just crossing their fingers on a nightly basis.
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Jaslyn T. Business travelers Singapore, October 23, 2015
Great Location

Location, Staff
8
The hotel was in an excellent location, it is right at the start of Chinatown street and is just a 10 minutes walk from the flinders station and certainly a short walk to anywhere within the city. this hotel also offers a $15 per 24hr\entry parking which is great when you are driving. the staff is always friendly, efficient, and greets you with a smile
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Siok H. Families with young children Malaysia, October 20, 2015
Good location

Location, cleaness
7.3
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Soontaree P. Families with young children United Kingdom, October 18, 2015
Good location for shopping

Location, staff, facilities
8
Great city stay, convenient location
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Matthew C. Solo travelers Australia, October 6, 2015
Grand Mercure Melbourne Review

Location, Location, Location
7
Very suitable to transport, entertainment and restaurants
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Dustin C. Couples Australia, September 28, 2015
Everything at the door step

Location, Room Size, Staff
8.3
We've stayed here before and always had a north facing room. For the first time we faced south towards the Bourke St Mall and the noise difference was obvious. Buskers at all hours. Trams and the 5 storey billboard that lights up at night I can deal with but some of the buskers need to be put down. Having said all that, the location cannot be faulted and we will stay there again... hopefully in a room facing north * crosses fingers *
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Julie M. Solo travelers Australia, September 27, 2015
Staying at Swanson macure hotel

Staff very polite, good breakfast, clean room
6.3
I would not rate this hotel 4star more 3star..walls must be very thin had very noisy group nearby slamming doors laughing and talking until midnight then again at 5am..the decor was very depressing looking ,drab colours, very cheaply furnished,more like a back packers hotel. On the positive side the breakfast was quite good..if you are wanting a lovely hotel experience you probably need to go five star..not 3star masquerading as 4star
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Shanel L. Families with young children Singapore, September 21, 2015
good location

location & good service
6.7
the location is great! right in front of a tram station. david jones, myer and royal acarde is just round the corner. my fav vietnam restaurant is just 3 min walk away!
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The Swanston Hotel Grand Mercure MelbourneThe Swanston Hotel Grand Mercure Melbourne - RestaurantThe Swanston Hotel Grand Mercure Melbourne - Food and BeveragesThe Swanston Hotel Grand Mercure Melbourne - Fitness RoomThe Swanston Hotel Grand Mercure Melbourne - Guest RoomThe Swanston Hotel Grand Mercure Melbourne - Pub/LoungeThe Swanston Hotel Grand Mercure Melbourne - Pub/LoungeThe Swanston Hotel Grand Mercure Melbourne - Pub/LoungeThe Swanston Hotel Grand Mercure Melbourne - Pub/LoungeThe Swanston Hotel Grand Mercure Melbourne - ReceptionThe Swanston Hotel Grand Mercure Melbourne - Fitness RoomThe Swanston Hotel Grand Mercure Melbourne - Swimming PoolThe Swanston Hotel Grand Mercure Melbourne - Fitness RoomThe Swanston Hotel Grand Mercure Melbourne - ExteriorThe Swanston Hotel Grand Mercure Melbourne - ReceptionThe Swanston Hotel Grand Mercure Melbourne - RestaurantThe Swanston Hotel Grand Mercure Melbourne - Food and BeveragesThe Swanston Hotel Grand Mercure Melbourne - Food and BeveragesThe Swanston Hotel Grand Mercure Melbourne - Food and BeveragesThe Swanston Hotel Grand Mercure Melbourne - Guest RoomThe Swanston Hotel Grand Mercure Melbourne - Guest RoomThe Swanston Hotel Grand Mercure Melbourne - ExteriorThe Swanston Hotel Grand Mercure Melbourne - ReceptionThe Swanston Hotel Grand Mercure Melbourne - Nearby TransportThe Swanston Hotel Grand Mercure Melbourne - Guest RoomThe Swanston Hotel Grand Mercure Melbourne - Pub/LoungeThe Swanston Hotel Grand Mercure Melbourne - Guest RoomThe Swanston Hotel Grand Mercure Melbourne - RestaurantThe Swanston Hotel Grand Mercure Melbourne - Guest RoomThe Swanston Hotel Grand Mercure Melbourne - Guest RoomThe Swanston Hotel Grand Mercure Melbourne - Standard 2 Double BedsThe Swanston Hotel Grand Mercure Melbourne - Cocoon BarThe Swanston Hotel Grand Mercure Melbourne - Standard RoomThe Swanston Hotel Grand Mercure Melbourne - Nearby AttractionThe Swanston Hotel Grand Mercure Melbourne - Nearby AttractionThe Swanston Hotel Grand Mercure Melbourne - ExteriorThe Swanston Hotel Grand Mercure Melbourne - Nearby Attraction


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