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Very good 7.2
Based on 178 reviews

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About The Tourist Hotel

Description

In the heart of the bustling Hanoi’s Old Quarter sits The Tourist Hotel, an accommodation perfect for travelers who set out to discover the true charms of Vietnam’s capital city. Just a few blocks away, you will find the much visited Hoan Kiem Lake, the main must-see site of Hanoi. From the lake, a short walk will bring you to the Water Puppet Theater where you can enjoy the famous traditional performance. The hotel makes a perfect base for guests on casual trip or on business with its location near the city center. Its location combined with the professional service from the staff promise an enjoyable stay at The Tourist Hotel.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • car park
  • airport transfer
  • bicycle rental

Food & beverage

  • 24-hour room service
  • room service
  • restaurant

Pets

  • pets allowed

Cleaning services

  • laundry service

Guest services

  • babysitting
  • tours
  • concierge
  • smoking allowed

On-site facilities

  • family room
  • executive floor
  • salon
  • smoking area

Health and security

  • safety deposit boxes

Business & money services

  • business center

Languages Spoken

  • English
  • Vietnamese
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s) Stay for free if using existing bedding.
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 18 USD
Breakfast Charge (when not included in room rate): 2 USD
Check-Out Until: 12:00 PM
Distance from City Center: 02.00 Km
Distance to Airport: 35.00 Km
Non-Smoking Rooms / Floors: Yes
Number of Floors: 6
Number of Rooms : 18
Reception Open Until: 12:00 PM
Room Voltage: 220
Time to Airport (Minutes): 40
Year Hotel Built: 2005
Year Hotel Last Renovated: 2012
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Recent customer comments

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Very good



  • Hotel Condition/Cleanliness 6.6
  • Facilities 5.6
  • Location 8.5
  • Room Comfort/Standard 6.9
  • Service 7.2
  • Value for Money 7.8
  • Food/Dining 6.1

6.8 Ivy Y.
Vietnam
June 27, 2016
not really friendly staff
I was asking him for parking my bike overnight, but he keep playing with his Facebook and ignore my request. I ask for the remote control of my room, but he was still buzy with his facebook or chatchit with somebody, told me that somebody would bring to my room after that. but i never see the remote control brought to my room until i check out at 10h30 AM next morning.

7.2 Long D.
Vietnam
May 24, 2016
Good
Good hotel

3.6 ruben P.
Vietnam
May 14, 2016
Awful
Muchisima olor a humedad. No pudimos dormir.

5.2 Andrew S.
Sri Lanka
April 07, 2016
Good for a group
Brakfast is not good .. Staff not frindly

7.6 Mateusz D.
Poland
March 31, 2016
Great location
Location is great, room was big, stuff is friendly. Could be more clean but it's ok for these money.

6.3 Charles S.
United States
March 16, 2016
Night at the fights!
Clean, had a tub for shower, big room
The stay was fine for the most part. Over 60 stairs to get to our room (yikes!). Room was clean and beds/pillows comfortable. Close to plenty of action, but even on the third floor it was incredibly noisy until almost 3:00AM - so if you can sleep through anything it will be ok. The breakfast was lack luster as the fruit plate was only a couple of bananas... Good for one night...

4.8 Alvis Z.
Latvia
March 13, 2016
Mold everywhere
We booked 3 nights but after 1 night we changed the hotel, because our room didn't have window and mold was everywhere. It was so wet in the room that all our stuff got wet if it was left in the room. However hotel is in the old quarter, so location is good and stuff was OK. Wouldn't stay there again.

4 Chowdhury K.
Bangladesh
February 27, 2016
Very bad, not recommended at all
We arrived Hanoi around 8am in the hotel reception and we talked with the person over there. He say we have to wait until checkout time and we waited until 12pm. After that he tell me there is no room available so he transfer us to the next door hotel where we waited another one hour and we got a room with two single bed. Where we was books a double king size bed. Also that room was not hygienic. I asked the receptionist and he tell me talk with original hotel we booked with. So it was so frustrated and disappointing. I am not happy with there system and management. Not recommended at all.

7.7 piya K.
Thailand
February 24, 2016
small hotel but clean
city centre

4 Lucas C.
United States
January 26, 2016
Terrible Service and very rude
The location was very good.
The booking was not what I asked for and the staff rushed us to try to book a tour as soon as I arrived. They were curtious when booking (and us paying) for a tour bus to another location. Our "host" was "happy" enough to show us to a restaurant (that he owned) and tried to get us to buy an amount of food that was out of oir proce range, and comfort level. Afterwards, the staff completely ignored our small request. Toilet paper, help around Hanoi. It was awfully cold one night, and we asked for an extra blanket. The staff responded "No" and walked away. The following day, it rained and our bus was cancelled, we asked if there was any possible way (whether local bus, train, private car) who could us to our destination.He told us that it was impossible, as no buses would go there. I walked directly next door and received informàation that there was a local that would take us. When I returned to the hotel, the manager said that the office was lying and it was not true. We asked for a refuns for our money, and he did it so, very annoyed and upset at us. Through out the whole time (from 730-1030) they kept asling us when we would check out. We asked to check out at our normal time (12pm) and he kept arguing that we could not because we were not staying the night again. I said "we need to find a plan because of the cancelled bus and information) He rolled his eyes and said "okay". As we returned an hour later to gab our bags. We found that they had not only turned the wifi off in our room, but the water and electricity. We were so suprised by this. As we went down stairs, they told us that booked us a taxi to take us to the bus station at 150k Dong. We declined thinking could get thier cheaper. We found a taxi for 100k directly out front. In my time in Vietnam, this was the worst experience. I've never met a hotel staff so unhelpful and rude. This is the first time I have ever rated something so unsatisfactory, but I felt you needed to know.


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