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The Tourist Hotel

49 Luong Ngoc Quyen, Hoan Kiem District, Old Quarter, Hanoi, Vietnam (Show on map)

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Formerly : Hanoi Marriotte Hotel
The Tourist Hotel Hanoi - Interior The Tourist Hotel Hanoi - Interior The Tourist Hotel Hanoi - Interior The Tourist Hotel Hanoi - Interior The Tourist Hotel Hanoi - Interior The Tourist Hotel Hanoi - Interior The Tourist Hotel Hanoi - Interior The Tourist Hotel Hanoi - Breakfast The Tourist Hotel Hanoi - Breakfast The Tourist Hotel Hanoi - Lobby The Tourist Hotel Hanoi - Exterior The Tourist Hotel Hanoi - Guest Room The Tourist Hotel Hanoi - Bathroom The Tourist Hotel Hanoi - Interior The Tourist Hotel Hanoi - Exterior The Tourist Hotel Hanoi - Exterior
The Tourist Hotel Hanoi - Superior
Area: Old Quarter Number of Rooms: 18
Free Wi-Fi

Recent customer reviews

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Good

7.4

from 131 reviews

Value for Money
8.1
Location
8.7
Staff Performance
7.7
Hotel Condition/Cleanliness
6.9
Room Comfort/Standard
7.1
Food/Dining
6.2
All reviews (131)
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Hans B. Solo travelers United States of America, August 17, 2015
Horrible! 2days with no lock or tv! READ CAREFULLY

Location was good
3.7
Horrible!!! I say this not as a tourist in Vietnam but a person who's lived here for 5 years & was just taking a short vacation. 1st I reserved a room with a large bed and a low floor because I'm recovering from a broken leg & they rented it out to another person "afte"r I reserved the room so they put me on the 5th floor & after telling them about my leg they still had me bring my luggage up 5 flights of stairs where I saw the part of the hotel that had not been renovated yet. I mean you could literally see into the room through the gaping cracks & the door knob was falling off the door and the room wouldn't lock, the tv didn't work & the room was far too big for the little air conditioner they had on the wall so Of course I walked down the 5 flights of stairs & said something about this & the woman politely said they will fix it right away. 2 days past & I asked 3 more times with no results. Finally my Vietnamese friend that is in the tourism industry in Ha Noi talked to her & she said she will change my room. Then we wanted to take my motorcycle and leave but SURPRISE their staff took my good helmet to run errands & we had to wait. When I got it back it was sweaty & probably had lice! So when I came back later that day to pay for the next day she changed me more for a Monday than I booked through Agoda for Saturday or Sunday & Agoda included breakfast which I never got. Later that night I asked the guy in the lobby for a glass and her said the hotel doesn't have any. I told him I saw many in their kitchen but he still said they didn't have any. Finally the next morning when I was checking out of the hotel I asked them to accompany me to a nearby pho restaurant to ask if I can buy some of their delicious chilli sauce as I do on every trip to Ha Noi & the woman who's the boss tells me to ask the guy outside that works for her so I did & he said no & he was busy. He's just sitting on his moto with his shirt rolled up past his stomach and she says its not their duty!
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Laila K. Couples United Kingdom, August 11, 2015
Money hungry

Location
5
We booked online, then spoke to a member of staff to extend our stay, which was confirmed. The following day, as we were about to leave, we were told that our room was booked and we had to move to the 5th floor. When we questioned this, we were told that someone had booked weeks ago (despite this not being mentioned at all previously). We were also told that we had to pay more as the online offer had expired. I decided that I didn't want to stay there any longer and left. Hotel staff are quite pushy with their excursions, and are more expensive than other tour agencies. Rooms are basic, as is breakfast. If you're on 1st/2nd floor, expect to be woken up in the early morning by noisy staff and banging pots/pans
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Dominic S. Couples United Kingdom, August 9, 2015
We ended up staying three extra nights

Price location and staff
8.3
We really enjoyed our stay. A good hotel for the price at £8 a night. Good location in the old quater with everything within walking distance. Perfect for people that want a little luxury on a low budget.
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Dominic S. Couples United Kingdom, August 7, 2015
I would 100% recommend

Location,Price & Staff
8
We really enjoyed our stay. A good hotel for the price at £8 a night. Good location in the old quater with everything within walking distance. Perfect for people that want a little luxury on a low budget.
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James C. Couples Ireland, May 24, 2015
Cheap but rubbish

Big room, air con, location
5.3
The location is good and the room large but after that it's disappointing. The entire place is falling down and wifi doesn't work. Would advise staying elsewhere.
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Olha R. Couples Ukraine, April 28, 2015
They was fool despite booking

No chance to know
8
We booked and payed this hotel on this site, but after arriving manager said that they are fool and gave money back, but it was really difficult to find a hotel, because price range starts from 15$ per night and most hotel was also fool.
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Kit W. Solo travelers Australia, April 27, 2015
Huge room, nice staff

As above
9
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Danyel E. Solo travelers United States of America, March 27, 2015
good location

price, location and staff
9
In the heart of the city. Staff very helpful and considerate. They hauled my big bag up 5 flights of stairs. I had an issue with the price of a trip I booked with them and they refunded me the difference without hassle. I would stay there again.
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Blake B. Couples Canada, March 18, 2015
Clean but old

good location, big room
6.7
The room was a bit of a hike up the stairs but it was pretty clean. However, as another review mentioned, the hotel is starting to show its age with peeling paint and bathroom fixtures that required minor plumbing adjustments on our part to have them work correctly. The location is great for exploring the old quarter and it was relatively quiet.
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Marie K. Groups Czech Republic, March 18, 2015
Perfectly located in the center of the city

centrally located, clean, value for money
9
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