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The VELA Hong Kong Causeway Bay Hotel

84-86 Morrison Hill Road, Wanchai, Hong Kong

Recent customer reviews

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Very good

7.0

based on
1448 reviews

679 reviews in English

Value for Money
7.1
Location
7.6
Staff Performance
7.0
Hotel Condition/Cleanliness
7.1
Room Comfort/Standard
7.0
Food/Dining
6.1
All reviews (1448)
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Antony C. Solo travelers United Kingdom, December 31, 2015
No city view room

The staff were fantastic and did their absolute best to help me with lovng rooms and also printing documents. The free use of HK programmed smartphone with calls and Internet was an amazing bonus.
7.3
I booked a 'City View' room and was put in a makeshift room opposite the lifts - the only window was a small square frosted window above the toilet, nothing in the bedroom. The bathroom was also makeshift and the shower faced the door with water pouring everywhere.
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Chin L. Families with young children Singapore, December 31, 2015
Not a pleasant stay
3.7
A very unpleasant 3D2N stay. Firstly, it was supposed to upgrade to family room but in the end just a standard room squeezed with 2 double bed leaving almost no walking space. Secondly the mini fridge was supposed to be replenished daily with free bites, but it was not done. Thirdly, the smartphone was dead on battery, even with whole night charging. Fourthly, the electronic locker was locked out and unable to use. The hotel promised alot of stuffs but could not deliver. Basic rule; Just give the travellers what you had promised at least for their ease and pleasant stay. The receptionists had long faces that we owned them a million dollar. The max is 2 stars. They don't deserve any of the extra Service stars.
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Allan T. Families with older children New Zealand, December 27, 2015
Terrible

Location
4
Very bad. Old, small, not soundproofed well
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Lee H. Families with older children Singapore, December 26, 2015
Standard hotel in Hong kong

Location ,standard room,
6.3
Ok not too bad for a room to stay in Hong Kong
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Kevin L. Couples United States of America, December 25, 2015
Worst treatment ever
3
Terrible. The counter staff were rude. The room was over priced. The room was nasty. The room was too small and just nasty.
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Hendy W. Families with young children Indonesia, December 24, 2015
-

Handy phone is very useful
6
Nice. Good for resting
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Lai Y. Families with young children Malaysia, December 20, 2015
Room dirty..mattress very hard
4.7
So far so good
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Mitze T. Families with young children Malaysia, December 15, 2015
Convenient and Comfortable

The rooms are very comfortable, price value and the services here are very good
9.3
It was a very good experience and I definitely will choose this hotel if I visit Hong Kong again
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Wei Q. Families with older children Singapore, December 7, 2015
Good location

location, surroundings, staff
7.7
Affordable but room a little small. Housekeeping came, but i think they just folded our towels instead of replacing new ones because i find strands of hair and dirt on the towel. Toilet couldnt flush properly, not even a single piece of tissue can be flushed down. Told them to check, didnt come at all. Overall experience still ok.
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Wei Q. Families with older children Singapore, December 7, 2015
Good location

location, affordable and staff
7.3
Overall experience good.
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