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The Venetian Macao Resort Hotel

Estrada da Baia de N. Senhora da Esperanca, Cotai, Macau

Recent customer reviews

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Excellent

8.5

based on 16725 reviews

9211 reviews in English

Value for Money
8.1
Location
8.5
Staff Performance
8.7
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.7
Food/Dining
7.8
All reviews (16725)
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Tan T. Solo travelers Singapore, October 23, 2014
Nice ambience

Good food, Best casino, Excellent room
7.7
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Renee C. Couples South Korea, October 22, 2014
So so - very crowded

Location. Shuttle. Clean.
7.7
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Syn M. Groups Malaysia, October 22, 2014
Convenient and good service

Good room service, convenient and frequent shuttle bus
8.3
Room service is good, convenient because there are a lot of shuttle bus and trip to anothet hotel and jetty is quite frequent. Good place to shopping until the shop closes. The only thing I feel surprise is the wifi service is chargeable.
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Cui Y. Families with older children Malaysia, October 22, 2014
Satisfying

Shuttle Bus , Nice View , Comfort Room
8.3
The hotel is nice but a bit far if travel from main lobby from south wing .
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Boon T. Couples Singapore, October 22, 2014
Pretty good

Connectivity to other hotels/shopping malls, shuttle service, great room
8
Some of the service staff (concierge) went above and beyond in their service while some (front desk) requires some prompting and weren't so service-oriented. Front desk were spotted with queue most of the time. Hotel room was fantastic. Overall it was a good stay.
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How W. Groups Malaysia, October 21, 2014
Nice

Beautiful , clean
10
So beautiful view... Make me like home.but I leave something in the room when I check out
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Tan A. Families with older children Singapore, October 21, 2014
Great location but crowded hotel

big location and it is centralised
7.3
Hotel is getting old and crowded especially with the casino in the middle which doesn't allow visitors to know the direction . Big and spacious room good for big people like my family
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Rally D. Groups Philippines, October 20, 2014
The suite was large and comfortable.

Location, space, view
8
I was very delighted with my stay here. The receptionist name John (Filipino) was very friendly. The staff were great (cleaning staff, concierge, doorman). I only wished that they provided free wifi for guest. I wasn't able to check the pool, maybe next time. Maybe they need to upgrade one of the tv (located in the living room) as it's an old type, although it was working. I would have liked it if the security is a bit more tight (provide cards in order to use the elevator. Sadly, the battery of the door lock ran out, so we had to wait for a repairman to fix it. But the cleaning lady was so helpful and tried to help to her best ability (lack of English).
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Stephanus W. Solo travelers Indonesia, October 19, 2014
Wonderful resort in macau

Location, Comfort, Facility
7
It was wonderful. The room was huge and comfy. Shopping mall and foodcourt is just downstair. Facility including huge pool, children playground, mini golf. The only minus point is they dont provide free wifi in room, you have to pay 160 MOP for 24 hour access.
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Candice A. Families with older children Philippines, October 19, 2014
An attraction on its own

Location, Attraction and room size
8.7
The hotel is HUGE and there are so many things you can do inside. You can spend the whole day just going around the shops and enjoying the attraction in the grand canal. They have complete amenities as well. The only thing lacking is that they don't have free WIFI and you have to pay HK$ 160/day to get a connection. As for dining, they offer so many restaurants but not all are good. Rooms are also big and comfortable, bathroom is also big but needs detailed cleaning. It is nice that casinos are now smoke free. Since hotel is huge, it can get confusing when going from one place to another but they provide maps and you can always ask for assistance. They also have express check-outs to avoid queuing during check-outs.
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