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Excellent 8.5
Based on 17081 reviews

Recent customer comments

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based on 17081 reviews
  • Cleanliness 8.9
  • Facilities 8.8
  • Location 8.5
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for money 8.1
  • Food/Dining 7.8

thomas W.
United Kingdom
December 29, 2014
close to taipa village, has a casino, free shuttles
Nothing really wrong with this hotel, except you can get the same quality for a third of the price. Bit rich having to pay for wifi that only works in your room.

December 29, 2014
Fantastic Experience
Service, Spacious Room, Location
It was such a wonderful experience. The only setback that I personally view is that the toilet bowl doesn't come with a water closet/sprinkler. We had to use the glasses to wash. But indeed, it was truly a 5-star hotel experience :)

Wing S.
Hong Kong
December 29, 2014
Very comfortable hotel
Big, comfortable and suitable for kids

Liny T.
December 29, 2014
Amazing Stay
Design,Luxurious and Comfortable
It waa an amazing stay during my holiday at Macao with Venetian Macao Resort Hotel..

Chun P.
Hong Kong
December 29, 2014
Venetian Macau
Clean, Decorations, Comfort

Carolina J.
December 28, 2014
Great hotel
Food, location, room
Satisfactory. Surpassed my expectation in every way. Room was large, comfy beds, delicious room service food.

Hui L.
December 28, 2014
Spacious, luxurious, beautiful
It was pleasant but was really surprised that there is no free wifi like the other hotels. The place looks a little old but still beautiful. The room is very spacious.

Johnny T.
December 28, 2014
Venetian is a pleasant place even for non-gamblers
spacious room / good location / good shopping area
Pleasant and comfortable.

bongkyoo B.
South Korea
December 28, 2014
cozy amusement kindness
very good

December 28, 2014
The most unfriendly hotel even seen
I booked this hotel for some weekend escape with my husband, our plan is to just stay in the hotel and go nowhere in Macau. Then I booked this room with my name, because only requires and allows one name on the reservation. But due to some business affair, I can’t come alone with my husband on this trip but the name on the reservation was mine. Then I had contact the hotel by email, explain them the situation and promise them my husband would take my ID, my cancelled air ticket receipt, even our marriage certificate. But the hotel just replied with a simple word: NO! They ask me to contact Agoda directly. Then I called directly. Agoda was nice, they understand my situation immediately and hold me on the line to contact the Venetian. As Agoda was agreed to help me to solve the case, I thought this time problem would be solved. But the hotel still does’t agree my husband to go to the hotel alone. I told Agoda when I booked this hotel I had chosen two person to stay, is that possible to add my husband's name on the same reservation. Agoda thought it is a possible solution, but the hotel insists that I must appear when my husband checks in. As the booking was nonrefundable now the case would be my husband could not stay in the room we already paid, and need to pay another room to stay. At last agent of Agoda helped me to convince the Venetian to come up with a possible solution. The Venetian need my company to prove that it is due to work that I can’t come. How ridiculous! If it is not about work or health problem why would I give up my air ticket to not come. Then I went to the HR of my company to explain them the situation, they were shocked too, but finally the case was solved. Agoda had made a note in my reservation says that the check in person would be my husband. The purpose of the trip was to relax, but both my husband and I felt so exhausted after everything we had done. I would never stay in this hotel again and I recommend you neither.