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2015
Excellent 8.5
Based on 17081 reviews

Recent customer comments

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Excellent



based on 17081 reviews
  • Cleanliness 8.9
  • Facilities 8.8
  • Location 8.5
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for money 8.1
  • Food/Dining 7.8

Kay C. from Singapore
Couples
Stayed one night in May 2014
welcome, relaxing and comfortable
very warm and attentive staff
the staff were very attentive right from when we stepped into the hotel. very well organised operation.
Reviewed June 06, 2014

Mohit B. from Australia
Families with young children
Stayed one night in June 2014
Huge crowded hotel with a lot to offer
Room size, decor and service
Reviewed June 06, 2014

Yvonne W. from China
Solo travelers
Stayed one night in May 2014
Crowded, easy to reach
Spacious room, good restaurant ,convenient traffic
Reviewed June 05, 2014

john M. from Australia
Couples
Stayed 3 nights in May 2014
Very enjoyable
room size-comfort-staff
excellent
Reviewed June 05, 2014

kokyew W. from Malaysia
Families with young children
Stayed 2 nights in May 2014
totally good
big , famous
Reviewed June 05, 2014

Phoebe H. from Taiwan
Business travelers
Stayed one night in May 2014
Come to Macau for show and casino
good restaurents
Reviewed June 05, 2014

nicola C. from United Kingdom
Couples
Stayed one night in June 2014
Monstrous hotel catering for mass Chinese tourism
Pools , 4 of them really nice and quiet but a long walk away! Nice staff! Massive room not quite to my taste but good standard. Got free late check out.
Stayed here over the weekend and was very disappointed. It's is a monstrous, almost vulgar display of new money geared towards mass Chinese and Indian tourists who arrive by the coach full. If you want a relaxing stay then avoid as it is too big; it takes ages to get to breakfast, ages to get to the pools, ages to get to reception, you can't just 'nip' down anywhere as its a massively busy shopping complex. My boyfriend especially hated the fact that to get anywhere 'quickly' you had to walk through the huge casino and you couldn't have your camera on you. If you have kids you have to walk round and that would take even longer!! You can't check in before 1pm nor use the facilities whilst you wait. However they did allow us late check out at no extra cost. Reception staff nice, in fact all staff nice despite the chaos of it all. The check in from 1 pm is mass , as I said NOT relaxing. On a positive the pool area ( when you eventually get there , just keep walking..) is lovely and quite quiet with about 4 pools to choose from. However, it's the only hotel of this standard that offers no free water by the pool. Breakfast , went to cafe deco which was part of deal. Nice staff but food average. A lot to choose from but not at all 5 star. Room , huge, maybe too big , not my taste. Good for families, but despite non smoking floor as soon as you got in the corridor it smelt of cigarettes. Transformers expo ( why we ended up here) is a waste of time. The reason we came here and my Boyfriend was very disappointed; just a hall full of nothing and badly set up. Cheap looking really. Will not return!
Reviewed June 04, 2014

Suwandi S. from Indonesia
Families with young children
Stayed 2 nights in May 2014
Great room
Spacious room, cleanness, great decoration
Very poor for five star international did not have free wifi. We can not shared our happiness and fantastic hotel to my family and friends. Very very disappointed for it .
Reviewed June 04, 2014

Kady R. from Philippines
Families with older children
Stayed one night in May 2014
Short stay
Size, food, staff
Would come back!
Reviewed June 04, 2014

Eddy S. from Indonesia
Families with young children
Stayed one night in May 2014
Unforgettable
Luxury
Amazing
Reviewed June 04, 2014