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The Venetian Macao Resort Hotel

Estrada da Baia de N. Senhora da Esperanca, Cotai, Macau

Recent customer reviews

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Excellent

8.5

based on 16728 reviews

9213 reviews in English

Value for Money
8.1
Location
8.5
Staff Performance
8.7
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.7
Food/Dining
7.8
All reviews (16728)
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Monisa M. Families with young children Indonesia, December 30, 2013
vacation in luxurious rooms and spacious

spacious rooms, close to the shopping area, close to the airport
8
our holiday in macaw fun, especially because the hotel rooms are very comfortable, spacious room sizes makes us very flexible to be in the room. shopping areas blends in the hotel building, very easy for us to shop, plus a food court complete with a variety of food is easier for tourists like us
Siew L. Groups Singapore, December 30, 2013
The family totally enjoyed our stay !

Friendly staff, good customer service, comfortable rooms
7.7
Sukri S. Families with older children Indonesia, December 30, 2013
Sattisfied

Big room, clean, many choice to dine in
10
Alexandre N. Families with young children Indonesia, December 29, 2013
My stay was not up to my expectation

Its an all inclusive resort
7
This hotel is only known for its "famous name" I have stayed in many hotel but this hotel is certainly lacking 'personal touch' One might describe its crowded and jam packed but for a 350+/night hotel, one could expect a better service. You cant asked for extra pillow without charges. You call room service but it takes 10-15 minutes to arrive. You cant asked information from concierge without queuing. When its ur turn, the concierge already so crowded they didnot provide information and just rushing you One concierge, doesnt even speak english. Come on, this kind of hotel and dont speak english? 2 months ago, Im staying at another hotel nearby, another 5 stars, and the personal touch and assistance is completely different. Will not stay here again in Macau, if I want to spend 350+/night, other options is widely available.
Alexandre N. Families with young children Indonesia, December 29, 2013
It didnt met my expectation for this kind of hotel

Only name, with no reality
6.3
This hotel is only known for its "famous name" I have stayed in many hotel but this hotel is certainly lacking 'personal touch' One might describe its crowded and jam packed but for a 350+/night hotel, one could expect a better service. You cant asked for extra pillow without charges. You call room service but it takes 10-15 minutes to arrive. You cant asked information from concierge without queuing. When its ur turn, the concierge already so crowded they didnot provide information and just rushing you One concierge, doesnt even speak english. Come on, this kind of hotel and dont speak english? 2 months ago, Im staying at another hotel nearby, another 5 stars, and the personal touch and assistance is completely different. Will not stay here again in Macau, if I want to spend 350+/night, other options is widely available.
Yoanda D. Families with young children Indonesia, December 29, 2013
Awesome

Very complete, many options of restaurant, large room.
8.7
We love our stay at Venetian Macau. The room is clean, big & comfortable. There's a lot of restaurants & shops at the hotel.
Eric A. Families with older children Indonesia, December 29, 2013
Great expirience

shopping, casino, large size room
7.7
Nice and large , clean rooms although its look kind a old fashion. Like the restaurant choices from european and asian foods. spacey casino and not too crowded. Also have children playing area.
Vony G. Families with young children Indonesia, December 28, 2013
Nice BIG hotel

Location, Shuttle Bus, Location
7
Karen M. Families with older children Philippines, December 28, 2013
Big Rooms and Great Shopping!!!

Big Rooms, near shopping areas and casino
10
It is very relaxing and fun. Near shops and has many activities to do...
Angela K. Groups Philippines, December 28, 2013
Easy access to everywhere because of free shuttles

free shuttles, attractions, shopping
7
Casino is huge and the shopping area is huge as well. Confusing at times but worth the try.
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