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The Venetian Macao Resort Hotel

Estrada da Baia de N. Senhora da Esperanca, Taipa / Cotai, Macau (Show on map)

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Area: Taipa / Cotai Number of Rooms: 3000

Recent customer reviews

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Fantastic

8.5

based on
12588 reviews

Value for Money
8.1
Location
8.4
Staff Performance
8.8
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.7
Food/Dining
7.9
All reviews (12588)
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Angelo O. Solo travelers India, May 6, 2014
Great hotel, great casino, not-so great staff

Excellent room, awesome casino and beautiful decor
8.7
This was my first experience at a casino. Simply loved the room and the casino. Only disappointment was that the staff could be better trained to be a bit more conversational. One staff member wanted to be paid tips in cash (not coins) after his shift. He went as far as to quote a figure of 2000 HKD.
Mei L. Couples Malaysia, May 5, 2014
Superb

Lot of shopping to be done, wide selections of food and clean
8.3
I love this hotel for its concept. A lot of shopping can be done and a wide variety of food to be chosen. Big spacious room.. Totally smitten once I entered the room. However I was not impressed by the front desk officers which during check in and check out. Sour face.. I was expecting warm welcome or a friendly looking face. So much for a first impression. Same goes to the front desk officer during my check out. But the bellboy was friendly. They have to improve and train the front desk officers though. Another not so good impression, I was stunned to find that I have to go through the central casino to get to the south suite. The sights of people smoking, gambling, shouting are not so much to my liking. I do not mine walking for a longer distance to get to the suite lift as long as I do not have to pass by those gambling tables. It is totally downgrading the hotel image. Perhaps for them, its a way to tempt possible gambler, but not so much for me especially when I am expecting a "luxury" experience. Not some sort of casino full with gamblers from China.
Karen M. Families with older children Philippines, May 5, 2014
Big rooms and nice shopping location

Big rooms, nice staff and free shuttle service
10
very good experience with good staff and big rooms
Bert G. Couples Belgium, May 5, 2014
Very pleasant weekend getaway

comfort, shopping, food
9.7
This long weekend was an amazing short getaway. The hotel has everything to offer from good food, entertainment, comfortable suites, casino and a great shopping environment. Short distance from historic Macau centre.
Gerard G. Solo travelers Luxembourg, May 4, 2014
a little bite to big,

Casino, Bar lounge, comfort
6.3
Pauls P. Couples Latvia, May 2, 2014
Interesting experience but overpriced

The brand; shopping, casino
6
Room was not impressive for the money paid, but not bad either. Given the hotel size, reception desk was a bit messy, and shuttle service in comparison with other hotels in area was not efficient. HUGE casino with HUGE amount of people. Good shopping around
Kwee W. Families with older children Indonesia, May 1, 2014
Just the experience

Cleanliness, Free Airport Shuttle, Interior Design
8
My experience at The Venetian was not complete and deep, 'cause basically me and my family were low on budget-to-spend at the first place. we just enjoyed the great architecture and interior design, especially the room we got was spacious, great view from the window, but the one thing that i personally didn't like, was we didn't get a complimentary wifi at all even though the room was BASICALLY a SUITE level. #argh
Prabakar K. Groups India, May 1, 2014
Luxury resort and perfect management

Nice rooms, Casino, Restaurant
9
The stay was very comfortable and luxury. Casino was enormous, very nice. Only thing is check in time is 3 pm and check out time is 11 am. Anyhow they allowed as early check in and late check out, since we have requested when booking through your website
Harith A. Business travelers Saudi Arabia, April 30, 2014
Nice short break

Nice shopping
7.3
Very big hotel
Tat C. Groups Singapore, April 29, 2014
First class hotel

High class, Big room, beautiful
8.7
I was shocked when I first entered the room. It was so big and beautiful. The window view was great too.

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Customer Reviews - The Venetian Macao Resort Hotel, Macau

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