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The Venetian Macao Resort Hotel

Estrada da Baia de N. Senhora da Esperanca, Taipa / Cotai, Macau (Show on map)

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Area: Taipa / Cotai Number of Rooms: 3000

Recent customer reviews

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Fantastic

8.5

based on
12112 reviews

Value for Money
8.1
Location
8.4
Staff Performance
8.8
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.7
Food/Dining
7.9
All reviews (12112)
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Micaella R. Couples Philippines, January 21, 2012
Best Hotel Ever

spacious rooms, wonderful facilities
10
The best trip ever! The room was so big, surely enough space for just two adults. the pool was excellent, shops were amazing and amenities complete! It is a vacation spot all by itself! Not to mention the complimentary shuttle service to the airport and ferry terminals.
Jayantika G. Groups India, January 20, 2012
Great rooms, but service is not as great

fantastic rooms, gondola rides were great, good place to shop
6.7
First, the rooms are spectacular and sinfully opulent. Food is pretty good, too. However, we were not all that happy with the service. (1) They kept forgetting to replenish the tea/coffee/cream/sugar as well as the toiletries. We had to ask for those a couple of times during a 3-day stay. (2) The complimentary water provided in the rooms are tiny (about 200-250 ml) - so please buy water if you're checking in late; there isn't enough to drink otherwise. (3) While our buffet meals at Bambu and Cafe Deco were pretty good, when we went to the Fogo Samba for a buffet breakfast, the main feature of the buffet, the skewers, were very slow and hardly available. After spending 1 hour at the restaurant and asking some 3-4 staff members about the skewers, we finally got to eat one grilled sausage each. It was utterly delicious, but it is very disappointing to have one sausage after an hour long wait. We didn't wait any longer. (4) When you check-in, you're welcomed like royalty - and baggage and everything is taken care of. While checking out, my sister was told that we would need to bring down our luggage by ourselves. So we had to drag all our luggage from the south suites to the main lobby for check out, and then from the main lobby to the west lobby to take the shuttle to the ferry port. We were so tired dragging our luggage all over the place, we could only rush to our hotel in Hong Kong that evening and sleep. (5) Even if you take a prepaid package, you still have to provide a deposit at the hotel - so you would need to carry either extra cash or your credit card for it. We gave a cash deposit, and were not provided with any receipt for it, because, we were told, that it is not required. However, we were asked for the receipt at the time of checkout for refund of the deposit. The guys at the checkout counter were really helpful though, and they checked their records with our passport numbers and processed the refund. So, while paying cash, do insist on the receipt.
Restaurant Tip: Unless you're going for the a la carte menu, avoid the Fogo Samba
Leopold F. Couples Australia, January 20, 2012
Impressive hotel and good service

Large luxurious room
8
The room was lovely but I found that the hotel complex was too big. It was a hike walking from my room to the front lobby. Staff were very friendly and professional.
Trevor G. Couples Australia, January 20, 2012
this hotel has the wow factor

What a wonderful time we had there.
10
from the time we arrived in the driveway till we left. we marvelled at the detail that went in to the construction of this hotel. the staff was top class, food very good, entertainment amazing. as hard as i try to think of some thing that was not quite right i could not. this is the best hotel i have stayed at anywhere in the world.
Travel tip: Go the cirus show it really is great entertaiment
Minhui D. Families with older children China, January 20, 2012
large space, close to shopping

shopping in the same building
8
coolest and nicest place which you not gonna miss if going first time and it makes your time valuable with its extraordinary design and architect so from morning to evening it looks like you havent seen the whole place. so you can go for shopping or watch live concerts and events and parties as well as enjoy the food with sky on your headsup
Ka K. Solo travelers Hong Kong, January 20, 2012
Beauty room hotel i never met

Room & decoration
8
excellent room decorated that i never met can photo at least 50+ photos within 1 hr the bath room is really big...
Tomoya T. Couples Japan, January 20, 2012
Gigantic hotel with everything for entertainment

Everything you need is in the hotel
8.3
this hotel is huge, all the entertainment are within the hotel including, casino, gym, swimming pool, childcare center, bar, restaurant, shopping area etc.
Shopping Tip: Stuffs in the store seems to be 2nd line in terms of designs or left over from HKG, size of items available are more for US or Europe size, nothing much left for Asian fitting size.
William P. Solo travelers United States of America, January 19, 2012
Huge property. High class luxury

Luxury at its best. Good Casino.
9.3
Great place to stay, many shops and the casino is a good place to play. Casino personnel not overly aggressive. Need to have shuttle into Macau from the complex.
Kisenda W. Families with young children Indonesia, January 19, 2012
lovely hotel with huge rooms

you can find almost everything in the hotel
8
the rooms aer very huge and comfortable, there are many restaurant and shops inside the hotel. for the gamblers, they could find almost everything to gamble, but the the money to stakes its a little bit higher than other places for gambling.
Shopping Tip: prepare for small changes (5, 10, 20, or 50 dollar hongkong, because the shops or the restaurants if you gave big amount hongkong dollar, then they gave you small changes with macau dollar, which is the value a little bit lower than the hongkong dollar but they made it similar
Maggie C. Groups Australia, January 19, 2012
Overall Comfortable

Spacious rooms, accommodating - was able to give us connecting rooms when requested
7.7
Overall - good However, when asked or extra towels, staff refused Also, very crowded

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Customer Reviews - The Venetian Macao Resort Hotel, Macau

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