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The Venetian Macao Resort Hotel

Estrada da Baia de N. Senhora da Esperanca, Cotai, Macau

Recent customer reviews

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Excellent

8.5

based on 16658 reviews

9170 reviews in English

Value for Money
8.1
Location
8.5
Staff Performance
8.7
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.7
Food/Dining
7.8
All reviews (16658)
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Tacca L. Groups Australia, September 26, 2015
Luxurious and opulent resort, let down by its staf
5
The resort is magnificent and opulent. The rooms are spacious and comfortable. The facilities all 5star. But the manners and efficiency of their staff is comical. Boarding their shuttle bus, their staff rudely kept waving us off (we were a group of 6 ladies) Upon checking in, the usher abruptly yelled at us to some direction. When we lined up in the wrong queue, he literally screamed at us. When we finally lost it, a supervisor came over to smooth things over, but too late...the mood is set! I just don't understand why??? We were on vacation...we were in good mood, happy, not being difficult. We would've been totally okay if the staff was civil and clinically cold, but not outright rude! This went on throughout our stay (though the pool staff were lovely and attentive). How a 5star resort can spend so much money on facilities and not on staff training?! Is the resort value for money?...Yes. Would I return?...Not likely
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Chin K. Groups Malaysia, September 25, 2015
Good stay

value for money
8.7
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Ricka P. Families with older children Indonesia, September 25, 2015
Awesome

Great, cleand and beautiful
8.3
It's most wonderful hotel in Macau. You can find anything in this hotel. So beautiful!
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Chienpang C. Families with young children Taiwan, September 25, 2015
low CP value, bad breakfast. good service but room

good service, best location and nice shopping stores
6.7
Soso, rooms are too old and breakfast so bad.
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Teo A. Couples Singapore, September 25, 2015
Grand and good service hotel

Cleanines, excellent service, Big room
7.7
Excellent service, room is very big and clean. Hotel is very grand and everything u needed can be found at the hotel area. Just a point to take note some of the items in the room are quite old. E.g. wallpaper is peeling off, mirror has black spot. Overall is still very good.
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Eng Y. Couples Malaysia, September 24, 2015
Nice hotel & value for money

Clean, comfortable & good service
9.7
Will definitely stay at this hotel again, their hotel room is so big that two couples can share one room. Definitely worth for money
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Linda O. Solo travelers Australia, September 23, 2015
Impressive hotel

Room configuration was beautiful and generously proportioned, Shopping area amazing. Hotel as big as a small city.
8.7
Really interesting, however it was so expensive.
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Teh O. Couples Malaysia, September 23, 2015
good

location
10
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Rosielyn S. Couples Philippines, September 23, 2015
Elegance at its Finest

Shopping, grandeur, mobility
10
Beautiful hotel, lots of people coming in, a big casino area, shopping and hotel all in one, always a feeling of daytime. Transport to and from the airport available via the hotel's own bus. Rooms are very spacious with a majestic view of the city. Wifi access in the bus.
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Lim Y. Families with older children Malaysia, September 23, 2015
A grand hotel with excellent service
6.3
Hotel is beautiful & grand. The staffs are friendly & very helpful. The Bella Suite we stayed in was spacious, clean & comfortable. Nothing much to complain about. :)
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